moluvo.com 

I ordered three dresses from Moluvo, and unfortunately, all of them were of exceptionally poor quality. The tailoring was shockingly unprofessional, the materials felt synthetic and plastic-like, and none of the items resembled the images shown on the website. The dresses were completely unwearable.

When I contacted Moluvo’s customer service team to request a return and refund, I was met with unhelpful and unreasonable responses. They offered either a minimal partial refund — which was far below what I had paid — or a discount on future purchases, which was entirely unacceptable given the poor quality of the items I had already received.

I ultimately chose to return the dresses, which I had to pay for out of pocket. The return address provided by Moluvo was located in China, and the delivery company struggled to locate the address. As a result, the package was held for several months before eventually being sent back to me — containing the same defective dresses.

To date, I have not received any refund, despite following their return instructions exactly. This entire ordeal has now lasted more than 10 months (!) , and I have wasted both time and money.

I strongly advise against ordering from Moluvo. Their products are misleadingly advertised, the quality is subpar, and their customer service and return process are both unreliable and unreasonable.

I feel really bad for people like that. They make money off of misfortune. I just hope they end up in as much trouble as they started. I hope they read this and I hope at least a little bit of conscience awakens in them.

This site is a scam and products come from china. Ordered jacket size XL but received Asian size XL which is more like small-medium of European size chart. Tried to return but the whole process is too much of hassle and over that they deduct money for return. Didn't get my refund yet, been more than 2months. Recommend to NOT buy anything from here.

material is not promising and usually does not match the image on the site. Returning is a hassle, I would advise not to buy anything through this site.

Product not like on website, non-existing return policy, customer service not reachable

Unfortunately the item I bought was not as I expected, and I discovered that you are unable to return to this company unless you mail the item back to China at your own cost. They were helpful though and do try to support, including offering an exchange.

They are doing business in the Netherlands, and they don't tell you that you are actually doing business in China. Thats not allowed by law. I bought a blouse for €44,00 on 5 may. 6 may i canceld my order. Because i saw thats this company send there products from china. So i canceld within 24 hours. I was not possible to cancel my order, so they told me. So i told them that i am not going too send de blouse back too China on my costs i wont pay for it. So iff they want their products returned than they can send me the money for the return and de money for the blouse. Or they can get a postbox in the Netherlands were people can return there products .They are not responding too my request too send the blouse back on their costs. I want my money back en iff you want your product back , make sure too do the right thing. I took matters in my one hand, they will soon hear from a lawyer in the Netherlands.

After complaining I now recieved my money back. It took a little while, bur now 'm glad that the problem is solved.

What a bad website don,t order here products quality is very poor and not correspondenting with pictures on the website.

Terrible quality of goods, even worse customer service. Non existing returning policy.
This is a fraudulent company. They offer goods that don't come up with the quality description nor photos. Your order takes months and is of terrible quality: e.g. plastic instead of promised leather. They spam you with adds but don't answer the emails. They don't put up with the own returning policy conditions - they demand contact in case of returning the order but never answer your emails. I lost my money there and never will order tn this scam company again!!!
Edit 06.04.2024
The answer of Moluvo on Trust Pilot is yet another spam. I have contacted them via their website, as requested, with all requested by them information but didn't get any answer. They didn't stop spamming me with their product offers.
Yet another time: I want the full refund of my purchase and free shipping of the returning items.
My order:
#MNL69375
I hope I informed you well,
Your client

Update 22/07/2024
It lasted a while, but I am pleased to correct my original review today.
As I was unsatisfied with my order, the Moluvo team finally decided to meet my request and refunded the full amount of my purchase.
As such, I would like to thank the very ( eventually) supportive Customer Service team for the solution that satisfied me as a client. I also want to emphasise that their emails were always very polite and they stayed in touch and were looking for the satisfactory solutions. Despite my initial experience with them, I admit they try and proceed for the client's satisfaction👍.
Nicca

Ordered shoes. They were the worst quality of shoes I have ever bought and I have bought shoes from Asia directly. These are like made of cheap foam plastic bottoms and the worst trying to look like leather, but not sure if its even really fabric. They do not fit my feet well. and will either fall apart or blister my feet. not sure which first. I contacted the seller and asked for return. They want you to send it back to China..not like they don't have a shipping contract to provide low cost returns for customers. They offered me a 10 percent coupon to keep them ....I was like what??? They shipped late and gave me a 25% off coupon? Not that I want to use either one. Worst quality I have even seen.

If you need to return the products (which are not great, by the way), you have to send them to China (!!) and pay for it. So, let's say you buy a pair of shoes for 40EUR, returning them to China costs about the same amount. Crazy!

Waited for my package for 1,5 month, on the website it says delivered while I didn't get anything. Contacted by email but no response of course.
I contacted NIETBEZORGD.NL and through them I got my money back! So I would recommend to do so.

I ordered a teddy winter coat in color beige and got a thin vest with leopard print! It doesn’t even LOOK like the picture. Different color, texture and model!! And it took almost 2 weeks to arrive. I’m pissed. I seriously want my money back!

Didn’t receive my package and heard nothing from them.

The product that arrived was nothing like the product in the picture. I ordered a sweater described as thick wool. It was not wool and it was not thick, but thin synthetic. Their website is very misleading (and shows 5 stars from Trustpilot, which is also a lie!). The "sweater" was sent to me from close by, but I have to "return" it to China, which will cost €23.00-30.00 (much of the price I paid). Once you pay them, you will not receive what you paid for and your money is lost for good.

I ordered a pari of slipper, the product arrived from china, and It took more than a month to be sent. Once in Netherlands they asked me to pay extra taxes to receive the product. And the slipper are so poor quality, and seems to wear plastic so uncomfortable.
But the customer service is really good, after I complaint to them, they tried to help me in best way possible.