I bought some Rochelle long sleeve tops through a third party website. I was so pleased to find some girls tops with thumb holes as my daughter has a sensory quirk and uses her sleeves over her hands... See more
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Molo continues to provide quality clothing that is fun & unique! I now have 4 nephews and although I continue to buy new styles, the youngest is still wearing the clothes passed down by the older ones... See more
Company replied
Rex is very helpful! I’m very pleased with Rex’s assistance in rectifying my client’s surname in the system. He always seems to work his magic, making things happen efficiently and without delay.
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Very disappointed to get poor quality item from Molo, have been happy with the purchases for a while previously. Got a child backpack for Christmas. It has been lightly worn in March-May an it has b... See more
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4.1
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Replied to 100% of negative reviews
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Made in China
I bought a knit dress with wool content. It seemed very short. I mailed molo and they asked me to measure the back length to make sure it was the right length. I did and it was 3cm shorter than what it is supposed to be. I have the mail where Molo admits that the dress sent is shorter than its design (and no other that they try to insinuate). No wonder, the dress is made in China and there is no control. 3 cm for each dress, for each customer for thousands and thousands, that's a lot of cost cutting behind the scene. I complaint and all they offered was to exchange it after 3 emails, pictures, proof...my waste of time.
Below their answer (quote) :
Thank you for your e-mail.
I apologize that it seems like the dress is 3 cm too short. We always strive to make products of the best quality and workmanship, but unfortunately errors can occur and it seems that has happened in this case. You are welcome to return this item as a claim.
I won't be able to send a new one that has the measurements you requested, as it should only be 74 cm on the back. But once we receive the return we can send you a new one, and this should be the correct measurements, but won't be as long as the Carisa dress.
Please return the item to the following address:
Molo Kids A/S
Traneholmvej 2, 5-7
2680 Solrød Strand
Denmark
Additionally, please print, fill in, and include the attached form in the package. In the "Mail ref" field on the form, kindly enter #933925, so that my colleagues at the warehouse are aware that we have accepted the claim.
When choosing a shipping provider, please ensure they deliver directly to our door, as we are unable to receive packages at parcel shops. Please choose the cheapest shipping option. We cover up to 20 euros. Opting for normal post without insurance to minimize costs is acceptable.
However, please note that Hermes cannot be used for return packages to Molo, as they only deliver to drop points in Denmark. Instead, you may use other shipping providers such as GLS, DHL, or UPS. It is advisable to retain the receipt and tracking number for your records.
Please also enclose the receipt for the freight cost and provide your banking details (IBAN and SWIFT code) in the parcel. We will reimburse the return shipping cost.
Feel free to reach out if you have any questions regarding the above.
Wishing you a lovely day.
Mange Molo hilsner | Best Molo regards,
Line G.
International Sales Coordinator
(Unquote)
29 October 2025
Unprompted review
Reply from Molo
Dear Caroline/ Silvie
date: 5th of Nov. 2025
As you have decided to edit your review and publish the mail I will take the opportunity to reply to this too.
As stated in our previous email, we apologize if the measurement chart did not deviate as expected, and we have offered to cancel the purchase in accordance with the provisions of the Sale of Goods Act.
However, we are unfortunately unable to accommodate your request for the dress to fit like a completely different model.
For obvious reasons, we cannot alter the pattern or design that our skilled design team has chosen for this dress.
You are still welcome to return the dress and get a full refund.
Kind regards,
Gitte from Molo
date: 30th of Oct. 2025
Thank you very much for your review.
You sent us four identical emails within four minutes on October 28th at 18:34 Danish time.
Unfortunately, our customer service team had already finished for the day at that time. However, I can see that my colleague replied to you the following morning, on October 29th at 08:55 Danish time — so your email was answered as quickly as possible.
As you are comparing two different styles, it is unfortunately not possible for us to provide what you are requesting. The dress you would like simply was not designed to have the same length as the one you compared it to — they are based on two completely different measurement charts.
Please rest assured that it is not out of unwillingness that we cannot send you the dress in your preferred length. It is simply not produced in that length.
It should also be mentioned that all our garments are produced under proper and responsible conditions, regardless of the country of production, and all our suppliers comply with Danish and EU legislation.
As we are a GOTS, CSR, and Oeko-Tex certified company, we adhere to a number of strict requirements — from the origin of the wool to the moment the garments arrive at our warehouse.
Therefore, if the dress’s standard length does not meet your expectations, it may not be the right model for you. In that case, we are of course happy to offer, in full accordance with our terms and conditions, that you may return it for a refund.
Kind regards,
Gitte from Molo
Så glad for hurtig levering
Så glad for hurtig levering! God kvalitet og smart tøj!
20 October 2025
Unprompted review
Reply from Molo
Kære Suzy
Tusind tak for din flotte anmeldelse og rosende ord. Vi er meget glade for at du har haft en god oplevelse med at handle hos os, og håber snart at se dig på vores side igen.
Hilsen Gitte fra Molo
Poor quality, sizing issues and a nightmare return process
I ordered a jacket for my child directly from the official Molo website — and honestly, this was a very disappointing experience.
The quality is far from what you’d expect from a “premium” brand — the jacket I received (on sale) had visible fabric damage and holes on the sleeve right out of the box
And now to the worst part — the return process. It’s anything but easy. The return instructions are unclear, and the entire process feels like it’s built to discourage you from even trying.
I expected better from a brand like Molo, especially when they charge premium prices and promote themselves as sustainable and high-quality. I won’t be shopping here again — and wouldn’t recommend it to other parents.
21 July 2025
Unprompted review
Reply from Molo
Dear Svetlana,
Thank you for your review.
We sincerely apologize that you received a defective item. It was never our intention to send you a faulty product, and we are sorry that you found the communication unclear and the procedure inconvenient.
As we mentioned in our email, it is standard procedure for you to return the defective item and fill out our return form. This form was included both with your order and subsequently sent to you by email.
As we also mentioned, we truly appreciate your constructive feedback on how we could make the process easier for you as a customer.
Your suggestions have, of course, been passed on to the relevant department. However, implementing such changes requires a more extensive technical setup, which our current system is not yet programmed for. Therefore, it is not something we can implement immediately — but your input is certainly valuable and a great suggestion for future improvements.
You are, of course, still welcome to return the item that has marks from a security tag.
Best regards,
Sarah from Molo
Amazing clothes
Amazing clothes, with superb design and very good quality.
I had a very good experience with the customer service as well.
I’ve been buying in stores or online for years and will do for many more. 🙂
10 April 2025
Unprompted review
Reply from Molo
Dear Raphaella,
Thank you very much for your kind word and positive review. It means a lot to us and we are happy to hear that you are satisfied with both quality, design and service.
We will look forward seeing you soon again online.
Best regards,
Sarah from Molo
Rex is very helpful!
Rex is very helpful!
I’m very pleased with Rex’s assistance in rectifying my client’s surname in the system. He always seems to work his magic, making things happen efficiently and without delay.
3 March 2025
Unprompted review
Reply from Molo
Dear Armilien,
Thank you for your kind words and review. It is very appriciated.
Best regards, Sarah
No return postage for faulty products
I order from the webshop quite frequently and the customer service has been good so far (I've had several broken/faulty products from socks to backpacks during the years). This time I got an item that was stained and Molo provided me with the option of return. I'm not a local customer, so I was to pay for the shipping of the item back on my own expense and they would refund me the shipping costs up to 20€. There is no options of shipping from abroad to their address that fits into 20€ so this return would have ended up either being more expensive than the damaged dress or I would have had to take my chances with a cheaper letter delivery without any tracking option. For me this experience makes it much less likely to order in the future, since the products might be faulty and I'm the one paying for the lack of quality control.
16 September 2024
Unprompted review
Reply from Molo
Dear Pirita,
Thank you for your review. I am very sorry if there has been a misunderstanding, we have been told by the Finish post that a parcel without insurance door to door delivery has a price on 20 € which was the reason for the info. If you have enclosed the receipt of the return freight we will of course refund you the full amount as it is a claim. We will contact the Finish post right away and be updated on their prices for return to DK with door to door delivery.
I apologize for this misinformation it has never been our intention to misinform you or put you in a situation where you feel it will cost you money for returning a claim.
Best regards, Gitte from Molo
order not received, no contact point
I made a order and I get no confirmation email nothing from them. Wen I tried to call the customer service number from the site it does not exist. Is this brand a scam?
21 August 2024
Unprompted review
Reply from Molo
Dear Alina,
Thank you for your review.
I can confirm that the website www.molo.com is not scam and it is owned by Molo.
If you have tried to call us on
+45 88884040 or +45 88884000 we will always answer the phone.
Some times it happens that we are all buzy on the line with other customers and we will therefore not be able to pick up the phone unfortunately. - but if you call us between 8.30 am and 3 pm CET we will for sure have the phone open for your call.
You are also welcome to email us at webshop@molo.com if you do not have the time to wait for us on the phone. We will reply to you within 24 hours on work days.
I cannot see any mails from you in this name given here so I am not able to see if you you have received the confirmation by now. If not feel free to email us at webshop@molo.com with your order no and we will gladly help you.
Best regards,
Camille from Molo
Poor quality backpack
Very disappointed to get poor quality item from Molo, have been happy with the purchases for a while previously.
Got a child backpack for Christmas. It has been lightly worn in March-May an it has been falling apart since April - fabric is getting out of seams everywhere, holder loop fell out. Backpack has been treated gently and not overloaded, as its a spare. Now it can only be thrown away.
12 June 2024
Unprompted review
Reply from Molo
Dear LV Korolkoff,
Thank you for your review, I am very sorry to hear that the back pack did not live up to your expectations. We always aim to deliver a high standard and good quality so If. you have purchased it from your website you are always welcome to contact us direct and we will gladly look into your case. I cannot based on your name here see any mails from you in our inbox but feel free to email us at webshop@molo.com.
Best regards,
Sanna from Molo
Made an order-
Made an order-, the same day send to Molo email “ Please change size”.. Next day email “ Sorry, impossible to change items, order has already dispatched.
Ridiculous, now I must wait items to send them back and get the right size.
10 April 2024
Unprompted review
Reply from Molo
Dear Regina,
Thank you for your review. I am sorry to hear that you did not find our service satisfying. I must say that we always strive for at fast shipment and this is what happened in your case. You placed the order Wednesday and we shipped it Thursday morning.
When you accept the terms and conditions it says that you agree on the items/ sizes and colors in your order which you did.
If your order was not packed yet, we always try to help and change the size/ color if you have made a typing mistake. - But when it has been shipped it is physically not possible for us to remove it from your parcel which we also tried to explain to you over the phone and by mail last week.
I hope it make sense.
Best regards,
Gitte from Molo.
Huge let down in customer service
I have made 5 orders recently and got none of them. Zero items! About 2 weeks after order bank releases money. So I have sent several emails to customer service to solve this problem and get help, but no answer for already a month! Before that I have ordered for years and no problems with orders. I don't know where to reach anymore. Love design and colours of Molo clothing but for unknown reason can't make orders anymore and very suddenly since April. Tried different emails to connect molo and also through facebook, but all I got is silence and ignoring. How is possible to solve problems if they don't answer at all?? I even tried different email accounts to avoid problem with my email aadress, but still nothing. Seems like they just ignoring and even don't explain why.
EDIT: what? I have ordered with this email years! How can you say no orders with this email? Total lie. I tried to connet to webshop-molo.com, ws-molo.com, molo-molo.com and Molo facebook messenger - only in the messenger somebody replied once that she tries to contact to customer service about this issue and then silence after that too! Give me working email address and I will send all order numbers etc.
EDIT2: thank you for your reply. Here was not possible to add @ sign (email addresses restricted), that's why I replaced it with -, but I have already sent many emails to webshop address and still no reply. Where else I can send my emails if nobody answers there? I really want to know what is the problem they ignore me and my orders?
Edit 3: I finally got contact and for now it seems I can order again. Hopefully it will stay that way.
2 May 2023
Unprompted review
Reply from Molo
Dear Ann,
Edit III: Thank you for your feed back, I am happy to hear that the order finally arrived and it seems like the bug has been fixed. We are looking forward to see you soon again on the website.
Edit II: Thank you for your comments. I have had our IT support to look into why we did not receive any emails from you lately - if you please will try to email webshop@molo.com so that we can help you.
Edit: I can see that you have chosen to edit in your review after my reply, and of course you deserve an answer on this too.
I can see the issue is that the mails you are trying to email are wrong you need to mail us at webshop@molo.com
I hope this will clairfy it for you.
Thank you for your mail and review, I am sorry to hear if there has been some technical issues with your orders or mail, I have looked in the system but unfortunately we do not have any mails or orders in our system with your Name. Feel free to contact us so that we can figure out what went wrong.
Best regards
Tina from Molo
Molo continues to provide quality…
Molo continues to provide quality clothing that is fun & unique! I now have 4 nephews and although I continue to buy new styles, the youngest is still wearing the clothes passed down by the older ones!
11 December 2022
Unprompted review
Reply from Molo
Dear Steph,
Thank you very much for your review. We are very happy to that the clothes can be used in many generations. We hope that you will continue visting us at our website.
Best regards,
Gitte from Molo.
SENDING THE ITEM BACK IS MORE EXPENSIVE…
SENDING THE ITEM BACK IS MORE EXPENSIVE THAN THE ITEM ITSELF!! Yes that's right. I ordered a snowsuit for my baby, but the size was bigger than I expected so I followed the procedure to return it back. I prepared the item and I went to DHL . It was written that I should pay for the shipping fee from Greece to Denmark, but apparently sending it back from Greece would be cheaper for me to fly to Denmark than sending it via a courier service. The item was about 135euro and the courier service would cost 138euro. Its funny but its not at the same time. I know I should have been more careful on my purchases, I should have read the terms and conditions about returns, but this site makes it impossible to you to exchange an item or ask for a refund, since you will be charged the return fee. I keep buying things online, and to be honest I was not expecting this kind of treatment. So it's a high risk, if you're not sure about the size and you live far away. For me one thing for sure, never again! P.S. I kept the item and I ordered something else for my boy from farfech.
29 November 2022
Unprompted review
Reply from Molo
Dear Evgenia,
Thank you for your review, I am sorry to hear that you feel cheated by us, it has never been our attention. I is very common that you need to pay for your returned shipments, if you do no like or fit the clothes you have ordered - and it has never been something we have hided from you. We have written all the informations and conditions clearly in our terms and conditions, as we have never try to hide anything for you as a customer.
We always recommend that you read the terms and conditions to avoid misunderstandings. If you are still in an doubt or have any questions please feel free to email us at webshop@molo.com
Best regards,
Gitte from Molo
Shirt not delivered, Molo doesn't care
My shirt was never delivered, and they aren't doing a thing to help me except for asking me to talk to my neighbors. It's been 2 weeks since it was marked as delivered, and my package isn't here, and I can't even get Molo to say that they're sorry this happened.
17 November 2022
Unprompted review
Reply from Molo
Dear Jeremiah,
Thank you for your review. I have looked in our system to find your case, but unfortunately I do not have any orders in your name. If you can email me your order no to webshop@molo.com I will gladly look into your case.
It is normal procedure if the tracking shows it has been delivered and the receiver didn't receive it, that we start to ask if it is placed outside the door, in the mail box or at the neighbors, and if this is not the case we will of course ship a new one for you.
I am sorry if this procedure was not received well, it is always with the best intentions when we ask for such things.
Best regards,
Gitte from Molo
I love the brand and their service
I love the brand and their service. Great quality, fashionable style, quick reply, easy to buy & return, and always customer friendly.
9 February 2022
Unprompted review
Reply from Molo
Dear Yong Po,
Thank you very much for your kind words and review, it is all very appreciated, and we are very happy to hear, that you like our products and services no matter if it comes to the shipping/ return or the customer service.
We will be looking forward to "see" you on the website again soon.
Best regards, Gitte from Molo
Very satisfying purchasing process
Very satisfying purchasing process. Professional. On spot delivery. And, of course, beautiful clothes!
4 March 2021
Unprompted review
Reply from Molo
Dear Jose,
Thank you so much for your positive feed back - we are very happy to hear that you like the clothes from us and that the experience of shopping on our online shop has been easy, good and with a fast delivery.
We hope to see you soon again on our online shop.
Best Molo regards,
Gitte
Disappointed in the quality of the finish
I bought some Rochelle long sleeve tops through a third party website. I was so pleased to find some girls tops with thumb holes as my daughter has a sensory quirk and uses her sleeves over her hands for comfort.
They weren’t cheap, about twice what I’d normally pay for a child’s top, so I was really disappointed in the quality of the finish. The bottom hem of these stretchy tops aren’t finished in anyway so are already starting to fray. The stitching stops around the thumb holes, and the threads weren’t tied off at all so the seams had begun to unravel before the first wear. I’ve had to finish the seam myself. I’m really gutted as I thought I’d found the holy grail for my daughter and would have been a repeat customer.
19 February 2021
Unprompted review
Reply from Molo
Dear Kitty,
Thank you for your review and feed back on our style Rochelle. The edge of the blouse should be raw and have an unfinished look but if you think it is more than described please contact the shop from where you have bought it so they can look into it.
Best Molo regards,
Gitte
Molo makes dangerous clothing items for…
Molo makes dangerous clothing items for children and when emailed about it they took no accountability. My child could have been seriously hurt. who cares they no longer make it it had large sharp points around the neck. #saveourchildren
8 September 2020
Unprompted review
Reply from Molo
Dear Michelle,
Thank you for your review.
I do not agree with your comment about us not taking accountability. In my emails to you sent Tuesday, I informed you that we have a very high standard when it comes to safety, and live up to all EU and US safety standards which also includes the sweatshirt in question. The sweatshirt you have seen but did not buy is not from our website. This is an old style from 2016 which cannot be bought on our webshop.
Again as mentioned the other day, I have informed our design and production team about your concern. We do not produce this style anymore, besides that the "gem stones" are on the front top of the sweatshirt which makes it impossible to hurt the head if your child falls as you describe.
Best regards,
Gitte from Molo
Best Company
Best Company. Great products. Superb Quality. Excellent customer service. You can 100% trust this company and their products.
31 May 2020
Unprompted review
Reply from Molo
Dear Mila,
Thank you for your very kind words and review - we are very happy to hear that you have had a good experience on our webshop and the quality live up to your expectations.
We hope to see you soon again on our site.
Best Regards,
Gitte from Molo
Quick delivery!
20 October 2019
Unprompted review
Reply from Molo
Dear Marie,
Thank you for your review, It means a lot to us. We are glad to hear that the package arrived fast and hope you like the clothes.
We hope to see you soon again on our webshop.
Best regards,
Gitte from Molo
Ships cheap item then expects you pay to ship it back
Wow, the company sends a cheap product that I didn't order then won't send me the product I did order. Won't send it until I ship back their cheap product back and I pay for shipping. Totally fraudulent. Stay clear from this one!!!
10 July 2019
Unprompted review
Reply from Molo
Dear Colleen,
Thank you for your review. We are sorry if the product did not live up to your expectations. If there is a failure from our manufacture we will refund the return freight. If it is an item that you did not like but is not faulty we refers to our terms and conditions.
As written before we have tried to look up your order by the name Colleen and your surname, but nothing appears on the names in our system.
We would like to help you the best way so if you can email us your order no at webshop@molo.com we will gladly look into it.
Best regards
Gitte from Molo
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