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Written by the company
Bij Molenaar vinden we het belangrijk dat je zo lang mogelijk van je eigen huis kunt genieten. Het is de plek waar jij je thuis voelt, waar je geniet van familie en vrienden om je heen en waar je altijd wilt blijven. Met onze toekomstbestendige badkamers maken we dat mogelijk. Zonder ingrijpende verbouwing, maar met oplossingen die echt passen bij jouw situatie.
Waarom klanten voor Molenaar kiezen:
Zo geniet je vandaag al van de badkamer van morgen.
Written by the company
Zo weet je waar je aan toe bent
We willen dat je met een gerust gevoel kiest voor een nieuwe badkamer. Daarom maken we duidelijke afspraken en laten we je niet zitten als de badkamer eenmaal is geplaatst.
Dit kun je van ons verwachten:
Heb je na de oplevering een vraag of loopt er iets niet goed? Dan kun je gewoon contact met ons opnemen. We zoeken samen naar een oplossing.
Garanties en voorwaarden kunnen per product of situatie verschillen. Onze adviseurs leggen dit graag duidelijk aan je uit.
Draaiing 4, 8072 TC, Nunspeet, Netherlands
4.6
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great service and fast. We are very happy with all the process
Reply from Molenaar Badkamers
Beste A Mour,
Hartelijk dank voor uw geweldige feedback! We zijn blij te horen dat u tevreden bent met onze service en het snelle proces. Uw tevredenheid is onze hoogste prioriteit. Als we in de toekomst nog iets voor u kunnen betekenen, horen we dat graag!
Met vriendelijke groet,
Team Molenaar
My experience with Molenaar was an absolute disaster. The bathroom renovation had to be redone multiple times due to a series of issues.
During the initial attempt, they broke the ventilation system, improperly installed the wall panels, and left various parts unfinished. Additionally, they made the water meter reader inaccessible, didn't reconnect the washing machine drain, and left exposed wires in several places.
After waiting for months for the fixes, they returned, only to make more mistakes. They installed the wrong-sized pipe connecting to the washing machine, resulting in flooding after washing. There were also issues with incorrect electrical and water tap connections, and a socket was placed in a completely unusable location.
Their professionalism was severely lacking, with endless problems, including cutting pipes inside my living room.
I ordered the bathroom in June 2023 with a promised delivery date in October 2023, but it wasn't finalized until April 2024.
I'm uncertain if my treatment was due to being a non-Dutch, single, young female. Though I tried to communicate in Dutch, it was challenging with technical aspects. Furthermore, nobody in the company speaks English.
Despite the delay and terrible experience, they sent me a FULL PRICE invoice without any discount.
Is this the standard for Molenaar?
Reply from Molenaar Badkamers
Hello mrs. Elis,
Thank you for reviewing Molenaar Badkamers.
We are truly sorry for the inconvenience you experienced, in the installation of you bathroom. You are correct: we needed a couple of service visits, to solve all the issues. We can only imagine that this caused some discomfort to you and your housemates. As far as we can see, all issues has been solved now.
As of the language barrier: this is always inconvenient. We have tried to e-mail you in English a couple of times, but on other occasions we spoke Dutch with you. We understand that communication in a language other than one's native tongue can be challenging, especially during technical projects like bathroom renovations. As a Dutch company, our primary language of communication is Dutch. We appreciate your feedback and will strive to improve our communication practices to better serve all our customers. Thank you for sharing your experience, and we aim to make the situation better for you.
Our Customer Service team will reach out to you next week to discuss the unfortunate course of events and propose a solution to alleviate the inconvenience you've experienced. At Molenaar, we always strive to resolve any issues promptly and ensure customer satisfaction. Thank you for your patience, and we look forward to resolving this matter with you.
Again our sincere apologies for the time we needed to get it right in your bathroom. Despite everything, we hope you can still enjoy the end result after all.
Yours sincerely,
Team Molenaar
It is possible to renovate the shower in one day. The two plumbers were very professional, very clean, fast. They arrived earlier than expected. They fixed everything as planned. I like the new materials and the quality of them. I would definitely recommend this service to anyone else who is in need. The only downside is long waiting time, but I was aware of it. So, if you are in a hurry, make up your mind as soon as possible, this will shorten the waiting.
Reply from Molenaar Badkamers
Dear mister Azzola, thanks a lot for your review! We are happy to see that you are satisfied with the work of our plumbers and the result. We're glad to have been of service and hope you'll enjoy your new shower!
Kind regards,
Team Molenaar
Very professional and very pleased with the result.
Reply from Molenaar Badkamers
We are very pleased to read that you are happy with the result. We hope you will enjoy your new shower!
Best regards,
Nadia
Reply from Molenaar Badkamers
Geachte meneer en mevrouw Li,
Goed om te lezen dat u blij bent met de kwaliteit en de service die wij hebben geboden.
Veel doucheplezier gewenst.
Met vriendelijke groet,
Mathilde
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