MOI London Reviews 47

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting the beauty, high quality, and comfort of the shoes. Many people appreciate the attention to detail in the packaging, often mentioning the delightful unboxing experience. Consumers frequently comment on the stylish design, vibrant colors, and versatility of the shoes, noting how well they complement various outfits. The overall sentiment indicates strong satisfaction with both the aesthetic and practical aspects of the footwear. Reviewers also express their intention to purchase again, underscoring their positive experience with the company's offerings.

What people talk about most

Product

Users describe positive interactions with product. Customers consistently praise the lovely and decent... See more

Quality

People report positive experiences with quality. Customers consistently praise the shoes for being lovely,... See more

Based on these reviews

Rated 5 out of 5 stars

My beautiful Moi shoes arrived and when I opened the box it was a joy to see the care and attention given to these shoes. The red tissue paper and the satin bag was such a delight to unwrap my gorg... See more

Rated 5 out of 5 stars

Beautiful, high quality shoes and very comfortable. Will probably end up needing to buy more colours! One thing I would mention is there was no communication after confirming my order had been recei... See more

Rated 5 out of 5 stars

Burcu in customer services couldn’t have been more helpful when I had missed the returns date to swap my shoes for the next size up and responded to my emails very quickly. I love my Moi shoes, they a... See more

Rated 5 out of 5 stars

I absolutely adore the velvet Mary Jane shoes and have several pairs. They are comfortable, true to size and so easy to wear with everything and the colours are rich and vibrant. I always get complime... See more

Rated 5 out of 5 stars

The order arrived promptly in a beautiful satin shoe bag. The shoes are super comfortable, even for me who cannot wear ballet pumps or Mary-Janes because of my wode feet. The quality is great.

Rated 5 out of 5 stars

Beautiful shoes, lovely packaging - smells divine. Very efficient and polite with correspondence. Issue with address sorted without a problem. Did I mention the shoes? Well made, super cute, just wha... See more

Rated 5 out of 5 stars

Moi's customer service was wonderful, they were really patient with returns to help me find the right size. The shoes are super cute & lovely quality, would highly recommend!

Rated 5 out of 5 stars

Second time I have purchased from MOI London and I love their shoes. I bought a grey pair last year and this year I have purchased a leopard print and black loafers. Very good quality and delivere... See more

Rated 5 out of 5 stars

Such beautifully crafted flats! Colour, shape, look and fit better than I expected (and I knew they were going to be good!)

Rated 5 out of 5 stars

I was looking for blue velvet Mary Jane shoes, and I found MOI. The shoes are exactly what I wanted. Very comfortable and SO cute. Ordering from the UK to USA was smooth & shipping was quick. I can... See more

Rated 5 out of 5 stars

I didn’t receive my full order- but it was sorted straight away. Customer service was great, and sorted order out quickly. My shoes that came on time are lovely!!

Rated 5 out of 5 stars

Lovely and decent quality shoes. If you need help you get fast support and resolutions.

Rated 5 out of 5 stars

So in love with my MOI 🩷kept them on all day and they were super comfy. Will definitely be ordering more styles :) Thank you!

Rated 5 out of 5 stars

Got these for an event where I would be standing all evening. I wore them for the first time and they were incredibly comfortable and looked great!

Rated 5 out of 5 stars

Lovely shoes, I travel into London for work and they are perfect. They look great & are smart. I brought the burgandy colour they go with everything

Rated 5 out of 5 stars

I adore these shoes. I have them in many colour ways! Super cute and comfortable x

Rated 5 out of 5 stars

Really lovely shoes from the packaging to the fit. Can’t wait to wear these.


Company details

  1. Shoe Store

Written by the company

Handcrafted shoes from Istanbul High-quality, soft, comfy, stylish shoes for women. ​ Each item is a unique display of craftsmanship and each has their own character that is to be admired. They have been nurtured from start to finish under our watchful eyes, with our very own hands. ​ The comfort is significantly enhanced thanks to the materials used, the perfect design and years of experience. MOI shoes are for all women who loves soft comfy footwear while adding an elegant touch to their daily outfits. While they evoke memories of your favourite shoes from the past, they are an extremely versatile day-wear accessory, perfect to pair a wide variety of different outfits. When you buy handmade, you are buying a commitment of authenticity, a guarantee that no other piece will ever be the same. They are not mass produced and there are fewer of them, so MOI Shoes you’re wearing is as unique as you are.


Contact info

4.8

Excellent

TrustScore 5 out of 5

47 reviews

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Rated 5 out of 5 stars

Comfortable and pretty

Got these for an event where I would be standing all evening. I wore them for the first time and they were incredibly comfortable and looked great!

3 June 2025
Rated 5 out of 5 stars

Excellent Customer Service

I purchased a pair of beautiful green velvet shoes only to find the delivery driver had left them out in the rain! I got in touch and the customer service team were very quick to apologise and a new pair were sent very quickly. They have arranged for a pick up to come and get the ruined ones soon.
Except customer service- what a relief!
Thank you very much!

26 March 2025
Unprompted review
Rated 5 out of 5 stars

Perfection in a box

Dear MOI London,
Thank you sooo very much for the leopard Mary Jane’s & cherry anklet that arrived so promptly- both were more beautiful than I hoped. Even the packaging & presentation was lovely, unique, & personal -not only will I be purchasing more of your wonderful shoes, I already have another pair in my basket!!! I do heart the quality & exquisite attention to detail & can't wait to show off.
Dr. Sarah Smith

15 March 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, start to finish after I missed my delivery.. so helpful and the product was great too!

3 March 2025
Unprompted review

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