Missing items, no refund, no accountability
I received a damaged parcel and two prepaid items were missing. I reported the issue immediately on March 13, provided photo evidence, and followed all instructions, including contacting the courier (GLS).
Despite this, Modivo has not refunded the missing items and keeps delaying the resolution by referring to the courier’s investigation.
As a customer, I find it unacceptable that I have to wait weeks for a resolution when the contract is clearly with the seller.
Very disappointing experience and poor customer handling.








