There has been good communication about the delivery with the mix up on the order, but it has been a really bad experience. I ordered a V6 massage bed and received a model V5. After receiving it I wa... See more
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I’ve been feeling amazing since I’ve been on this massage chair. It’s very comfortable and so beautiful. I wake up every morning thanking myself for the sacrifice I made, though it’s expensive it’s to... See more
Company replied
Super easy assembly…. Customer service- Chuky-was great to work with and did everything he could to get this to me asap! Wife’s birthday gift and I think she gonna love it! Appears to be of great qu... See more
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I got the Unique Uruguayan Amethyst Geode that I ordered last week. It added a glow to my crystal collection. Speaking of the crystals, they are truly magnificent. The deep purple color of the a... See more
Company details
Written by the company
The holistic approach towards fitness and recovery. We're dedicated to providing you the very best of fitness and recovery equipment with an emphasis on white glove service, huge savings, and excellent customer service.
Contact info
197 Boston Post Rd, 01752, Malboro, United States
- 1-855-723-2532
- support@modernreform.com
- modernreform.com
4.5
Excellent
53 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very helpful customer service and great…
Very helpful customer service and great product.
11 February 2026
Reply from Modern Reform
Hi Beth,
Thank you so much for the 5-star rating! We’re thrilled to hear that you’re enjoying your new Pilates reformer bundle and that our team could provide the support you needed. We can’t wait to hear how your fitness journey progresses—enjoy the workouts!
Warm Regards,
Chuky
Operations Team
Modern Reform®
Good communication with delivery after mix-up.
There has been good communication about the delivery with the mix up on the order, but it has been a really bad experience. I ordered a V6 massage bed and received a model V5. After receiving it I was told that the V6 bed would possibly come on Wednesday from the manufacture Ceragem but now I have to wait another week for the bed to arrive. I was wanting to use the bed after being in a lot pain with my back and all, such a disappointment. Maybe it would have been better ordering it directly from the Ceragem the manufacturer, it's always hard with third party companies, and the shipping I think they are using two different companies. Hopefully things can improve with the whole process.
3 February 2026
Reply from Modern Reform
Hello Aaron,
Thank you for your patience and for highlighting the clear communication you received during this process. We sincerely apologize for the disappointment and the delay in getting you the relief you need for your back; we know how important that massage therapy is to your recovery.
To provide some clarity, while the V5 unit was mistakenly shipped directly from the manufacturer’s, CERAGEM, facility (all products bought online ship directly from the manufacturer), we intervened the moment we were alerted to the error. We would have loved for you to begin therapy on the V5 immediately; however, we advised against it only to ensure the LTL freight exchange remained seamless and didn't further delay your V6 arrival.
CERAGEM has expressed their sincere regret for the mix-up, and we have worked closely with them to expedite the replacement. Because these units require specialized LTL freight shipping and scheduled delivery appointments, the logistics can unfortunately take a few extra days to coordinate.
You have been wonderful to work with throughout this resolution. As a token of our appreciation for your patience, please reach out to us directly for your next order—we would love to provide you with a special loyalty discount.
We look forward to hearing that your V6 has arrived and is providing the relief you deserve.
Warm regards,
Modern Reform® Customer Success Team
Super easy assembly…
Super easy assembly…. Customer service- Chuky-was great to work with and did everything he could to get this to me asap! Wife’s birthday gift and I think she gonna love it! Appears to be of great quality, and solid built.
Happy to have it!
2 February 2026
Reply from Modern Reform
Hello J Cee,
Happy Birthday to your wife! We are so thrilled to hear that the foldable reformer arrived in time for her special day.
It was a pleasure working with you to coordinate the delivery, and I’m glad I could help move things along quickly for you. It’s great to hear that you’re impressed with the build quality and ease of assembly—we take a lot of pride in those details.
Please let us know how she enjoys her first few sessions! We’re here if you ever need anything else.
Best regards,
Chuky
Product Operations Team
Modern Reform®
I’ve been feeling amazing since I’ve…
I’ve been feeling amazing since I’ve been on this massage chair. It’s very comfortable and so beautiful. I wake up every morning thanking myself for the sacrifice I made, though it’s expensive it’s totally worth it.
21 January 2026
Reply from Modern Reform
Hello Renuca,
Reading this truly made our day! We know that investing in a high-end massage chair is a significant decision, but hearing that you wake up every morning feeling amazing makes it all worth it for us, too.
There is no better 'sacrifice' than one made for your own health and daily comfort. We are so happy the chair is not only providing the relief you need but also looks beautiful in your home.
Thank you for choosing Modern Reform—enjoy your morning sessions!
Best regards,
Customer Success Team
Modern Reform®
Chucky was very responsive and I got a…
Chucky was very responsive and I got a beautiful reformer within 2 weeks !
22 January 2026
Unprompted review
Reply from Modern Reform
Hello Katy,
Thank you so much for the 5-star review! It was a pleasure working with you to get your MRX reformer with Tower delivered.
We’re thrilled to hear that you’re happy with the aesthetics of the reformer and that we were able to get it to your door within that two-week window. We take a lot of pride in being responsive to our customers' needs, so I’m glad I could help make the process smooth for you.
Enjoy your workouts on your new machine!
Best regards,
Chuky
Product Operations Team
Modern Reform®
Reply from Modern Reform
Hello Brian,
Thank you so much for the 5-star review! We are thrilled to hear that you're finding the infrared sauna easy to use and, most importantly, that it’s become a part of your daily routine.
Consistent use is where the real wellness benefits happen, and we’re happy to have provided a product that fits so seamlessly into your lifestyle.
Enjoy your daily sessions!
Best regards,
Customer Success Team
Modern Reform®
Absolutely phenomenal experience…
Absolutely phenomenal experience working with modern reform from start to finish. The communication is excellent even after purchase the they are very easy to reach . They continue communicating with us as a customer which means a lot highly recommend them. Everything came packaged well, delivery was smooth and everything came on time.
13 December 2025
Unprompted review
Reply from Modern Reform
Hello Storm Fitness,
Thank you so much for this phenomenal review! We truly value our partnership with fitness professionals, and it was a pleasure supporting your pilates studio’s setup from start to finish.
We believe that our relationship with a customer really begins after the purchase, so we’re thrilled to hear that our ongoing communication and support have made a difference for you. Knowing that everything arrived on time, well-packaged, and ready for your clients is exactly what we strive for.
We look forward to seeing your studio and fitness center thrive and are always here whenever you need to expand your equipment lineup!
Best regards,
Chuky
Product Operations Team
Modern Reform®
Modern Reform listened to my situation…
Modern Reform listened to my situation and sent the sauna to me at the time I could use it. The man I spoke to was so helpful! The only problem was that the delivery person had no equipment to get the sauna up the driveway to my home. We had to drag it up ourselves.
7 November 2025
Reply from Modern Reform
Hello Toni,
It was a pleasure speaking with you on the phone! I am so glad we were able to coordinate the timing of your sauna delivery to ensure it arrived exactly when you needed it.
Regarding the delivery, I am truly sorry it turned into such a workout for you. Because these units ship directly from the manufacturer via freight, the standard service is 'curbside delivery.' However, we always hope the drivers will go the extra mile to get the unit as far up the driveway as their equipment allows. It sounds like this particular delivery fell short of that helpful experience.
We really appreciate you and your family’s effort in getting it safely to your home. We'll be sharing this feedback with the freight carrier to help improve their service. I hope the relaxation of your new sauna more than makes up for the heavy lifting!
Best regards,
Chuky
Product Operations Team
Modern Reform®
As advertised
The leg riser was on backorder, but it came as promised, and the equipment is as advertised
7 October 2025
Reply from Modern Reform
We're disappointed to hear this, Mary, and we've reached out privately to resolve. For clarity: This is the exact Pilates ProWorks® FitFormer™ 2.0 - Home Edition you ordered. It is a compact, foldable reformer for home Pilates workouts (100" L, folds for storage). There are no other versions or renditions of this reformer. It shipped directly to you from Pilates ProWorks® manufacturer.
We discussed pre-purchase that it's not a Lagree Megaformer (a separate, larger HIIT machine) and is smaller for home use. Happy customers love its versatility and space saving characteristics which it is known for (check Reddit for home-user reviews!). However it is not marketed, sold, or known as a professional grade reformer. We do sell more robust reformers at a different price point.
Leg risers were disclosed as backordered, with riser kit assembly covered by us - and we will keep this promise!
We've offered a $250 credit and support. Looking to hear back from you.
Contact us anytime.
Company has changed the price and is…
Company has changed the price and is trying to call it a data error after ive completed the purchase. The unchanged they added is doubling the cost. Buyer beware they are scam artists!
4 September 2025
Unprompted review
Reply from Modern Reform
Hello Rudy, Apologies for your purchase experience. We indeed had an incorrect MSRP listed for the 3-Person Maxxus Sauna. We sent you email communication stating the error transparently. The unit goes for $4,800, not the $2,295 you initially paid. We sent you an invoice for the balance which you promptly paid and we worked efficiently to fulfill your order. Your order was loaded with shipping delivery service. You requested a cancellation outside of the 24-hour cancellation window. We cancelled your order per your request over the phone, recalled the freight, and charged you the mandatory freight return fee that was incurred. We refunded your payment, less the return fee and we went further - we gave you a store credit for the exact amount of the freight return fee for any future purchases. We prioritize customer success and go above and beyond. Thanks for shopping with us!
Hired as a Handyman to assemble Sauna
Was hired as a Handyman to assemble the Sauna, highly recommend this company and customer service in just top notch
16 June 2025
Unprompted review
Quick problem free delivery of a unique…
Quick problem free delivery of a unique and high quality Swedish workout ladder.
21 May 2025
Reply from Modern Reform
Hello ECW,
Thank you for the 5-star review! We are so glad to hear that your Swedish workout ladder arrived quickly and without any issues.
We take great care in sourcing unique, high-quality equipment that stands out, so it’s wonderful to know you’re happy with the craftsmanship. We hope it makes a fantastic addition to your fitness routine!
Best regards,
Customer Success Team
Modern Reform®
Modern Reforn is THE BEST in the…
Modern Reforn is THE BEST in the business! Chuky goes the extra mile to make sure you get the best price and the quickest delivery! The are so helpful! I will continue to order from Modern Reform!
25 May 2025
Unprompted review
Reply from Modern Reform
Hello Beth,
Thank you so much for the incredible review! It was such a pleasure working with you on your studio’s reformer bundles.
At Modern Reform, we know that for a fitness business, timing and budget are everything. I’m so glad I could go the extra mile to secure the best pricing and ensure a quick delivery so you could get your classes up and running without delay.
We are rooting for your studio’s success and can't wait to see your community grow. We look forward to being your go-to source as you expand into new centers in the future!
Best regards,
Chuky
Product Operations Team
Modern Reform®
I enjoy walking out on the walking pad.
Walking pad is a surprise gift I received from my son and daughter in law in 2023. Prior to having the walking pad, I usually walk in doors facilitated by video workout sessions which I enjoy. The walking pad has boosted my zeal for walking more because it’s easy to use and helps to strengthen my knee joints and I feel much better moving around and climbing stairs. It does not take any extra space for storage, I just stow it permanently under my living room couch and when I want to use it, I just shift the couch. It’s so convenient to use and is helping me to keep fit.
23 May 2025
Unprompted review
I'm 67 years old and my daughter bought…
I'm 67 years old and my daughter bought me a walking pad 1year ago. I always wanted to walk but I didn't want to walk by myself but since I had my walking pad I walk a hour every morning five days a week. I love it. It is so convenient and easy to use. I would recommend it to everyone. I feel so much better since I started using it.
22 May 2025
Unprompted review
Very helpful in keeping me informed of…
Very helpful in keeping me informed of shipping and delivery…prompt returned emails and phone calls!!
29 February 2024
Lagree reformer
Great machine overall. Lost 2 stars because: 1. The stickers that sit on top of the front&back platforms were peeling off from every edge when I opened the box. 2. Although it’s great that it folds I half for storage, the carriage has been getting stuck (feels like driving over a pot hole) during some of the exercises. Almost like it should be a smaller folding crease so the wheels don’t get stuck.
8 February 2024
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