app told me the withdrawal was complete, the bank has nothing, and support say its still processing on their side. two different answers and no way to tell whos right

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dark mode on, notifications off, autoplay limits configured. all three held after an app update, and the slots still load without issues.
Opened the cashier on my iPhone SE right after eating. The keyboard left the confirm button visible, and the verification code showed up before I changed apps.
uploaded my bank statement the 3rd and they accepted it. A week later, for the second withdrawal, they wanted the exact same document again, like nothing was on file.
Company details
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Contact info
12 Rue du Docteur Bouchut, 69003, Lyon, France
- info@modernpulse.space
- modernpulse.space
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Favourites reset after every login.
recently played forgot half my…
recently played forgot half my sessions, and nobody gave me a straight answer
Wolf Gold had one freeze on hotel…
Wolf Gold had one freeze on hotel Wi-Fi, opened again at the exact same round, and the balance remained right
Bonus terms were awful
app chat wont send bonus screenshots
In the bingo hall
In the bingo hall, a noisy group came in late and the caller skipped the recap. I missed two numbers, then floor staff told me to watch a screen blocked from my seat.
dark mode on
dark mode on, notifications off, autoplay limits configured. all three held after an app update, and the slots still load without issues.
Barely any live tables open past…
Barely any live tables open past midnight. For a casino that puts it on the front page, finding a free seat in the Tesco queue was next to impossible.
Adam confirmed the cashout was…
Adam confirmed the cashout was approved. the cashier still says pending four days later
Mobile data worked elsewhere
Mobile data worked elsewhere; this site still froze constantly on mobile.
Opted in
Opted in. Deposited. No bonus. Chat says the offer was for accounts that had not deposited in 30 days. I deposited 29 days ago. Nothing in the email said that.
Opened the cashier on my iPhone SE…
Opened the cashier on my iPhone SE right after eating. The keyboard left the confirm button visible, and the verification code showed up before I changed apps.
Priya said verification was complete
Priya said verification was complete. the cashier still says documents required
Email support replied four days later…
Email support replied four days later with copied text.
Recent games list broke.
Wolf Gold kept freezing on a battered…
Wolf Gold kept freezing on a battered Galaxy whenever the feature triggered.
live roulette buffered through 6 spins…
live roulette buffered through 6 spins in a row, gave up at half ten.
cancelled the bonus like chat said and…
cancelled the bonus like chat said and it took my winnings with it??
Cashier rejected the postcode used at…
Cashier rejected the postcode used at registration.
first withdrawal went ok so I trusted…
first withdrawal went ok so I trusted them, second one got stuck behind a random verification wall for a week. classic bait.
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