The company provides several quuotes for my project when I'm only looking for one quote. I'm a senior and wanted to add it but the site doesn't let me add it anywhere. Another companies jumps right i... See more
Company replied
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Review summary
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Based on these reviews
It was misleading. I expected someone to help us and the cost was way out of our league. Please don’t call if there is any cost at all. We can’t even afford food and meds. Much less a roof. Sorry I co... See more
Company replied
Interesting that as I added more windows the individual window prices increased. No interest in paying extra for giving anyone more business. Not impressed.
Company replied
Company details
Written by the company
Modernize is the nation's leading resource for connecting homeowners to contractors in energy efficiency home improvements. Modernize provide's homeowners with the ability to request multiple quotes with the push of a button, instantly book appointments online, directly message contractors through the Modernize app, and much more. Home improvement is all about having the right tools, and we’ve got you covered.
Contact info
804 Congress Ave, Suite 400, 78701, Austin, United States
- 888-295-7308
- modernize.com
2.7
Poor
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Easy to navigate!
15 December 2024
Unprompted review
Reply from Modernize Home Services
Thank you for your kind words! We're thrilled to hear you had a great experience with our service. Your feedback means a lot to us!
Reply from Modernize Home Services
Thank you for your feedback. For any services, visit Modernize.com or email us at Reviews@modernize.com.
Good Costco service
12 November 2024
Unprompted review
Reply from Modernize Home Services
Thank you for your kind words! We're thrilled to hear you had a great experience with our service. Your feedback means a lot to us!
From milwad from video what I took from the video
From what I took from the video, this wouldn't cost me nothing, not even for the windows, I fill out everything, now it says I will owe over 31 thousand, wtf no way dude, I'll just keep what I got
29 November 2024
Unprompted review
Reply from Modernize Home Services
Thank you for sharing your feedback. We apologize for any confusion caused. Modernize helps connect homeowners with contractors for their home improvement needs but does not offer free products or services. Pricing depends on the contractor and the scope of the project. If you have additional concerns, please don’t hesitate to contact us at Reviews@modernize.com so we can assist further.
very easy to use and called me to set…
very easy to use and called me to set up my service call same day!
25 November 2024
Unprompted review
Reply from Modernize Home Services
Thank you for your review! We're thrilled to hear you found the process easy and efficient. If you have any additional needs or questions, feel free to reach out at reviews@modernize.com—we're here to help!
Incessant texting
Even though I have attempted to end the incessant texting on phone, it continues! Stop it now! Austin is a great town, even with showers like you.
24 November 2024
Unprompted review
Reply from Modernize Home Services
We apologize for the inconvenience you are experiencing. We are happy to assist you with your concern; please provide your information at Reviews@modernize.com. Once again, we apologize for the inconvenience.
Thanks for helping me.
It was great finding out how much it would cost, before I embarrass myself when they called to tell them there's no way I could afford these. I'm on disability and I can't afford to budget anything else with my check. I worked hard all my life just to find out I can't afford to be on disability, but not really able to work anymore either. But thanks very much for taking the time to help me.
14 November 2024
Unprompted review
Reply from Modernize Home Services
Thank you for sharing your experience with us. We're glad we could provide you with helpful information. If your circumstances change or if we can assist you further in any way, please don't hesitate to reach out. We truly appreciate your kind words and wish you all the best.
BS Facebook quote
10 November 2024
Unprompted review
Reply from Modernize Home Services
Thank you for your feedback. At Modernize, we connect homeowners with contractors in their area to support home improvement projects. If you'd like assistance, please reach out to us at Reviews@Modernize.com or you can visit our website at Modernize.com to get more information.
They send you leads of people that are…
They send you leads of people that are interested in knowing how much a bathroom renovation costs these day not actually a customer that’s interested in doing it right away. So if you gather garbage of the internet don’t call it leads ! And don’t charge people for that it’s wrong.
8 November 2024
Unprompted review
Reply from Modernize Home Services
We apologize for any frustration regarding lead quality. Our goal is to provide valuable leads, and we appreciate your feedback as it helps us improve. To address your concerns and offer assistance, could you please provide your contact information and company name at Reviews@Modernize.com This will allow us to connect you with your account manager to resolve the issue promptly.
Awful awful awful company
Awful awful awful company, promised us so many things, kept charging credit card, never got any refunds , and now i cant even reach someone to cancel. stay as far away as possible. The leads that come in are completely either fake or have nothing to do with the product you service, stick to networx as this is an absolute joke of a company, i’ve never been so disappointed in my life
5 November 2024
Unprompted review
Reply from Modernize Home Services
Thank you for bringing this matter to our attention. We take customer concerns very seriously and strive to be a reliable and trusted partner. We understand that your account manager has already reached out to address any issues, and we are committed to resolving any remaining concerns as quickly as possible. Please don’t hesitate to let us know if there are any other areas needing attention. You can reach us at Reviews@Modernize.com.
This is a joke....scam
You advertise one thing, then bombard the customer with people who want to sell you something you were not looking to buy.
21 October 2024
Unprompted review
Reply from Modernize Home Services
Thank you for your feedback. We’re sorry to hear that the experience didn’t align with your expectations. We’ll work on refining our process to better match customers with the services they’re specifically seeking.If you want to remove your number, please email us at Reviews@Modernize.com with the number that called you.
Crazy to pay 20k for a simple shower…
Crazy to pay 20k for a simple shower stall installed. I bought the parts for three thousand. I'm getting them installed for three thousand and done in three days. Six thousand dollars and done. They kept lowering the price like negotiating a car purchase. They got down to 11K but wanted me to install the shower doors. It was difficult to get the salesman out of my house.
17 October 2024
Unprompted review
Reply from Modernize Home Services
Thank you for sharing your experience. We aim to provide high-quality service and value, and we're sorry to hear this felt different from what you expected. We appreciate your feedback on pricing and the process.
The Prices are great I am on disability…
The Prices are great I am on disability need new windows
1 November 2024
Unprompted review
Reply from Modernize Home Services
Thank you for your feedback! We're glad to hear you found our pricing helpful
I know it’s a rough estimate when they…
I know it’s a rough estimate when they put prices without having seen the exact project. I can only hope they are in that range & it’s not a bait & switch. My sister picked one from online & was honest said she wanted to get a few estimates. Newpro came out presented the proposal. The starting price was $23,000 then went to $16,000. At the end she felt like it was almost like a pressure sale the person was nice at first and then was getting impatient & couldn’t understand why she wouldn’t sign the contract right away. She told them she wanted to get at least one more quote. He took the paperwork he wrote the quote on and left.
18 October 2024
Unprompted review
Reply from Modernize Home Services
Thank you for sharing your experience and your sister's feedback. We understand the importance of transparency and the value of comparing quotes to make an informed decision. Our goal is to ensure homeowners feel comfortable throughout the process, and we appreciate your input as we work with our partners to enhance the customer experience. If there’s anything more we can assist with, please let us know
CONTRACTORS BEWARE!
CONTRACTORS BEWARE!! The communication is great to get you to sign up, then they don't answer calls or respond to emails until you threaten to cancel the card that is on file (then they charge it for the leads that have come through that you had issues with.) The leads they send do not meet the criteria agreed upon at on-boarding. They also do not refund the leads that do not meet the criteria. I understand lead generation services can provide leads that can be a waste of time, but these aren't even keeping the set appointment or even want an appointment. We also have recordings of the calls for the leads that didn't meet the criteria, with no luck in getting a refund (they wouldn't respond back.) Think twice before considering this company. The lead charge also goes by the average of your ticket price and can range anywhere from $150 to over $200 per lead. Definitely not worth it!
30 October 2024
Unprompted review
Reply from Modernize Home Services
Thank you for your feedback. We understand the challenges associated with lead qualification and appreciate your concerns regarding lead quality. Our goal is to continually improve the quality and relevance of leads to better align with our clients’ needs.
For any leads that may not meet expectations or contain inaccuracies, please feel free to report them through your account or reach out to your account manager, who can assist with issuing appropriate refunds or replacements where necessary.
If possible, please provide your contact information and company name to Reviews@Modernize.com, so we can connect you with your account manager and address your concerns directly.
I do like the ability to get multiple…
I do like the ability to get multiple quotes, but our roof is a combination of asphalt roof and 2 flat roofs. I was not able to find that combination, or materials for the flat roofs. I would have liked the ability to see the cost of just doing the flat roofs.
I think this service you offer is going to be great when you offer all the different roof combinations!!
30 October 2024
Unprompted review
Reply from Modernize Home Services
Thank you for your feedback! We’re glad to hear that you appreciate the convenience of receiving multiple quotes through our service. We understand that more specific roof configurations, like a combination of asphalt and flat roofing, would be beneficial in helping you estimate costs accurately. Feedback like yours helps us improve. Thank you for sharing, and please feel free to reach out if you need further assistance!
Trust piolet is a great app and awesome way to prepare for costs to expect and things that will be done during the process of roof replacement. I definitely recommend
Trustpilot is a great app. Real and close to the actual costs and Trustpilot is a great app and awesome way to prepare for costs to expect and things that will be done during the process of roof replacement. I definitely recommend TRUSTPILOT you will love it too
30 October 2024
Unprompted review
Reply from Modernize Home Services
Thank you for sharing your feedback on our online cost calculator. We appreciate the opportunity to assist you!
Excellent pricing and a easy to…
Excellent pricing and a easy to navigate user friendly web page.
29 October 2024
Unprompted review
Reply from Modernize Home Services
Thank you for your feedback! We’re thrilled to hear you enjoyed the pricing and found our site easy to use. We appreciate your support!
Constant calls gives religious orgs a good name
Constant calls, hang up when I answer. Then I have to deal with a chat bot when I call back. Terrible company that doesn't deserve to continue operating.
25 October 2024
Unprompted review
Reply from Modernize Home Services
Thank you for letting us know about your experience with unwanted calls. We apologize that we received your number in error and will be happy to place you on our Do Not Call list if you provide your contact details to us at reviews@modernize.com. We regret the inconvenience.
General Info Provided is AWESOME
I can't speak to their services per se but doing research for an HVAC replacement for my home in the DFW area, I found their website to be a "godsend".
It is a veritable treasure trove of helpful information. THANK YOU!!!
26 October 2024
Unprompted review
Reply from Modernize Home Services
Thank you for your kind words! We're thrilled to hear that you found our website helpful. We are happy to assist.
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