Modern Home Interiors Reviews 

226
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Delivery was prompt and hassle free. Delighted with purchase. Looks good and finishing touches are nice. My only criticism would be mirror flimsy and does not fit full size hangers but if using shel... See more

Rated 5 out of 5 stars

Bought 2x lamps from Modern Home Interiors. Delivered directly from manufacturer. One was damaged and we realised the item was too large for the setting. Usman was very helpful over the weekend in org... See more

Rated 5 out of 5 stars

Great value for money. I just found some amazing decoration such as a patterned duvet set, a fashionable tray, cushions, wine glasses, dried flowers and Valentine's little plates for an amazing... See more

Rated 4 out of 5 stars

Ordered a gorgeous umbrella stand. Arrived in good time, but had been damaged in transit. Contacted customer services, and Usman was all over it - sent the label for the return, and once i'd confirmed... See more

Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Home Improvement Store

Written by the company

Modern Home Interiors are an online furniture retailer specialising in luxury and contemporary furniture within the UK. Nationwide delivery through our 2 man specialist team. Bedroom, Living Room, Dining Room, Home Accessories and more.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

226 reviews

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4.5

All reviews

(226)

12 reviews in the last 12 months

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Rated 1 out of 5 stars

Long delays in getting my goods - if you are prepared to wait then ok

We ordered 6 x black chairs and waited and waited - we were then contacted to let us know the chairs were not available due to delays out of their control. We were given the chance to swap the order to silver chairs as these were in stock. Several weeks later I complained about the delay, to be fair the straight away responded and said they were being shipped and the courier company would be in touch by the weekend.
The courier company did not contact me - several emails and threats to cancel my order resulted with them finally arriving.
So the one star is the appalling service from the courier company and the delays in receiving goods that were apparently in stock.
The chairs are quite nice but spoiled by the length of time waiting for them.

29 March 2021
Modern Home Interiors logo

Reply from Modern Home Interiors

Hi Raymond,

Thank you for your feedback on the service you received. This helps us to improve for future customers so any feedback positive and negative is appreciated and taken on board.

We apologise that your delivery took longer than expected. As the courier was delivering 3 boxes to your address they were not able to release and deliver the goods until all 3 boxes were received into your local depot. They only received 2 boxes and the 3rd box arrived a little later due to their own internal logistics and planning. Normally our lead times are much sooner but again we apologise that your order was slightly delayed by the courier.

We are pleased to hear that you are happy with the chairs and the overall quality of the goods.

If there is anything else we can help with please feel free to contact us via email at info@modernhomeinteriors.co.uk or by calling our offices on 0141 374 0321.

Kind regards,
Customer Service Team
Modern Home Interiors

Rated 5 out of 5 stars

First class service

I highly recommend Modern Home Interiors. I received communication from Adam almost immediately after placing my order with the details of when it would ship. I received my order within a couple of days. I'm very impressed with the staff friendliness & professionalism. Thank you Adam for all your help. I will definitely use Modern Home Interiors again.

25 March 2021
Unprompted review
Rated 5 out of 5 stars

The service was excellent

The service was excellent, my bed was initially out of stock but they updated me with phone calls about new stock and delivery dates and when the delivery company let us both down, Modern Home Interiors sorted it in record time, very professional.
The bed we purchased is lovely, easy to put together and looks great, couldn't be more impressed.

22 March 2021
Rated 5 out of 5 stars

Was sceptical but no need to be! 5* service

Purchased a new 3 & 2 seater sofa recently. Due to Covid and no showrooms open took a gamble and purchased from modern interiors without having seen it or sat on it. Not something I’ve ever done before. 3 seater was in stock but have to wait 8 weeks for the 2 seater. Was the cheapest on the internet for the sofa and have already received the 3 seater. I was only charged one shipping fee even though it is being sent in two separate deliveries. I live in Belfast too so this means shipping from the uk. Sofa was above our expectations and looking forward to receiving the 2 seater. Great customer service and communication throughout by both email and phone. Can’t recommend enough.

19 March 2021
Unprompted review
Rated 5 out of 5 stars

Console table

Received my console table within the 4 weeks delivery time. Had emails sent throughout to tell me the status of my order. It looks so much better than I expected. I would definitely buy from here again.

2 March 2021
Unprompted review
Rated 5 out of 5 stars

Perfect!

I received my aria pink shell chair today and I absolutely love it! It looks great in my new dressing room! This was a pre order so when I ordered this I wasn’t sure on what date to expect it but I was kept up to date throughout. The customer service was great and I always got a reply very quickly! I would definitely recommend!

26 February 2021
Unprompted review
Rated 5 out of 5 stars

Superb

Superb
New velvet sofa is outstanding, amazing quality, ties the room together.
Usman kept me update with the delivery, sent the tracking number when it was dispatched etc.
All round great experience and customer service.
Highly recommend!
Cheers Usman!

15 February 2021
Unprompted review
Rated 4 out of 5 stars

Beautiful tables …

The marble tables themselves are beautiful. The top and bottom are marble but the middle bit isn’t; however, it blends it extremely well and doesn’t detract from the aesthetic appeal. I did have to wait longer than I thought but perhaps that is to be expected given the current situation.

27 January 2021
Modern Home Interiors logo

Reply from Modern Home Interiors

Hi Jasmine,
Thank you for your feedback. Your order is due to be delivered approx End of February. We did send you a follow up email last month to state that the delivery on these items is 5-6 weeks as they had to be ordered in before dispatch. You will receive an SMS text message from the courier once the goods are on the way to you to book in for a delivery date and time slot.
If you have any queries regarding your delivery please feel free to email us at info@modernhomeinteriors.co.uk or call our offices on 0141 374 0321.
Customer Service Team
Modern Home Interiors

Rated 1 out of 5 stars
Modern Home Interiors logo

Reply from Modern Home Interiors

Hi Nicola,

Please note that on the item description for the Aria Pink Shell chairs it states that these are pre orders. These are due to come back into stock around 11th February and from this date your order will be fulfilled. You are entitled to cancel at any stage before dispatch if this is too long to wait. If you have any queries regarding your order you can email us at any time on info@modernhomeinteriors.co.uk or give our sales team a call on 0141 374 0321.

Customer Service Team
Modern Home Interiors

Rated 5 out of 5 stars

Great service

Good communication, easy to deal with and delivered on time. What more could you ask for!

5 January 2021
Unprompted review
Rated 1 out of 5 stars

Avoid avoid!!!!

So after a awful experience ordering, fobbed off lied to about my delivery date waiting 3 weeks longer and receiving 2 days before Christmas after stressing I needed a table for my kids. I took a brief look seemed ok. Went through the usual manic few days of Christmas then started to put my house back to normal ect. My daughter noticed 2 cracks in my table so I go straight for help on this baring in mind I've had it a week stating I'm unsure if its happened whilst here (if so with absolute no deliberate damage or force) or in transit but only just come to my attention. So the site states id get my table in 3 weeks but thats ok I waited 3 weeks longer and being fobbed off. But because I didn't report withing 48 hours (Xmas eve/Xmas day) which I'm pretty sure no one would of been in the office anyway!!! I'm now told I can have another top at my expense!!!!!!! Absolutely shocking. Dont waste your money on tat. Clearly no guarantee either. So I've paid £400 for a table alone which has lasted me a week. I've been robbed and fobbed. Stay clear is my only advice. Table top far to heavy for the base anyway shakes like mad. I won't be stopping at this either!!

1 January 2021
Modern Home Interiors logo

Reply from Modern Home Interiors

Hi Lauren,

We have a policy online for returns and damages. We offer replacement goods or parts for all items and as noted on our website any damages have to be reported within 48 hours of receiving goods so that we can successfully make a claim with our delivery partners. Your delivery was received on the 23rd of December. You advised us of the damage on the 30th of December after using the goods for 7 days. So it was not only over Christmas Eve and Christmas day as stated in your feedback.

Had the damage been reported within the 48 hours then there would be no issue whatsoever in replacing any damaged pieces. Please note that the reason we have this time frame listed on our website is not to make things difficult for you - but so that we can successfully determine where and when the damage occurred and replace through standard procedure. In addition to this the packaging was also not damaged in any way which would suggest that the damage did not occur in transit. By placing an order and opting in to our Terms and Conditions you have agreed to these procedures and we make this very clear on our website for all customers to view.

Also you have now left us 3 separate reviews each with different stars and experiences. This is not very helpful in providing a review for others to see. As advised your original delivery was delayed by a few weeks which was something that we could not control considering the time of year and also that we were in a national lockdown. We advised you of this delay and that the items would still be delivered pre-Christmas as promised. We also stated that if you were unable to wait then we would cancel and refund in full. You decided to wait for the goods as instructed via email. You received your delivery before Christmas despite these delays as we tried our very best to ship your items as soon as possible.

If you have any other queries please can you direct this via email to us at info@modernhomeinteriors.co.uk

Customer Service Team
Modern Home Interiors

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