Model Scenery Supplies Reviews 1,593

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product selection, often finding items unavailable elsewhere, at competitive prices. The delivery service is frequently highlighted for its speed and careful packaging, ensuring products arrive safely and promptly. Reviewers also commend the outstanding service, noting efficient order processing, clear communication, and helpful staff. The overall ordering experience is described as straightforward and positive, with many expressing an intention to make future purchases.

What people talk about most

Product

Consumers find products to be of good quality and value. Many reviewers consistently praise the great... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently praising the fast and prompt... See more

Service

Clients share positive opinions on service. Customers consistently praise the excellent, fast, and efficient... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the good and competitive... See more

Order

Users describe positive interactions with order. Customers consistently praise the efficient service, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A big thank you to Model Scenery Supplies for my recent purchases. The customer service I received was excellent,I was kept upto date by email regarding my order,which arrived today.It was very well... See more

Company replied

Rated 5 out of 5 stars

The website was easy to use, and it was easy to get the model bricks sent to another address - they were for a gift and I didn't want them to be late for his birthday so I wanted to have them sent dir... See more

Company replied

Rated 5 out of 5 stars

I have used this company many times as they do an excellent selection of items for those modelling at particular scales - they often have things that I have been unable to find anywhere else. Their pr... See more

Rated 5 out of 5 stars

Great products at a very good price. Arrived quickly and safely. My favourite were the apple trees. The trees and wattle fencing Looks great on my 28mm model of medieval Alresford, Essex.

Company replied


Company details

  1. Model Shop
  2. Hobby Store

Written by the company

Model Scenery Supplies is a UK leading online shop supplying hundreds of highly detailed scale model products and scenery sourced from over 100 manufacturers around the world. With many hard to find products or exclusively only available in the UK from their online shop. Supplying items to industries and the hobbyists, including Architectural and Civil Engineering, Film and Television, Stage and Theatre, Special-effects Companies, Model Railway and Wargamer, Diorama Modelling and School Projects.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Great range of items and good value for money

I have used this company many times as they do an excellent selection of items for those modelling at particular scales - they often have things that I have been unable to find anywhere else. Their prices are good and the service excellent - my purchases are always very well packaged and quickly dispatched.

22 February 2026
Rated 5 out of 5 stars

Ordered online this time....

It makes a change to order from you online but it was only three items.
However my order was given the same prompt efficient service that I would have received had I called in.
Thank you for such a very prompt turnaround.

22 February 2026
Rated 5 out of 5 stars

5 Star service, worthy of 10 stars!

Having bought from MSS many years ago at a model railway show in Suffolk, I remembered their name recently when looking for items for a new layout project. Having also recently moved to North Norfolk, it was great to be able to use a local company rather than an online box shifter! All prices were competitive, and reasonable given the amount of imported scenic items that you can hardly find anywhere in the UK.

Having placed an order online, I was delighted to be able to collect the order (rather than have to accept postage as some companies may you do!) and within 24hrs of placing the order, I had an email saying it was ready for collection. Having gone to pick up the order today, I was amazed by the range of items available in their shop, feeling like a young child again staring in amazement at the shelves full of scenic items and modelling supplies. The lady and young lad (apologies I forgot to get their names) behind the counter were lovely and so helpful, and even when I had ordered blindly online and realised I had probably ordered the wrong item for my project, were more than happy to swap out the items and let me choose the desired ones so I left the shop happy! A real credit to their business operation, and restores the positives in why you should support small, local family business, and I am now excited to call this my local model shop for all my scenery needs! A high recommendation in my books to anyone who needs scenery for their modelling projects in almost any scale!

22 January 2026
Unprompted review
Model Scenery Supplies logo

Reply from Model Scenery Supplies

Hello and a great big thank you for taking the time to write us a fantastic review. Sorry its take time to reply to it, but time flys. We are so pleased you enjoyed your visit and pleased you left happy with what you wanted. As you know we are a very small business enjoying what we do, reviews like yours mean so much to us. I will be sending you a private email to thank you. Paul and Debbie.

Rated 5 out of 5 stars

All good

goods arrived on time, just a little disappointed with the wooden fencing but otherwise all good

29 December 2025
Model Scenery Supplies logo

Reply from Model Scenery Supplies

Thank you for your review and highlighting the fence, we have looked into this and agree it could be disappointing, for this reason we will not be restocking it. Thank you for giving us the five stars.

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