Update: They told me to send it back but want me to pay $32 in shipping! When I asked them about shipping they completely disappeared. Horrible customer service! The abaya is nothing like the pi... See more
Company replied
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See what reviewers are saying
I was nervous about ordering from here because of the reviews but they had such a great collection of dresses for wedding guests that are affordable (less than $100 which is amazing compared to wh... See more
Company replied
I received one package without another email with another tracking and now I’m worried I won’t receive my other orders. Also, the quality of the “Palestinian” Dhua red 2 piece set isn’t good. It’s ver... See more
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I love this website. It's easy to use, and mostly has free shipping which is amazing!!! I think the categories should be properly thought out and function well. I think it just needs some more selecti... See more
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Company details
Written by the company
MODASTY is a platform for modest fashion lovers to explore, connect, and shop for their favourite modest, cultural, and ethnic clothing - all while supporting multiple small modest fashion businesses. For the first time ever, through MODASTY, modest fashion shoppers and sellers can connect in one place with one seamless transaction.
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2.9
Average
120 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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The abaya is nothing like the picture
Update:
They told me to send it back but want me to pay $32 in shipping! When I asked them about shipping they completely disappeared. Horrible customer service!
The abaya is nothing like the picture. It’s cheap fabric and horrible sritching
22 February 2026
Reply from MODASTY
We’re really sorry to hear that the abaya did not meet your expectations. This is definitely not the experience we want for our customers.
We’ve reached out to you via email to let you know that you’re welcome to return the item for a full refund, and we’re happy to guide you through the process to make it as smooth as possible.
Please feel free to reply to our email if you need any assistance—we’re here to help!
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
My order didn’t arrive even though I…
My order didn’t arrive even though I received a notification to say that the order had been delivered I emailed Modasty I waited for a couple of days no response so I went back to the website about my never arrived order even that I didn’t receive no response no new order given to me neither Modasty refund my order
I genuinely ordered the abaya for a wedding to attend to in April but now with absolute disappointment & disgruntled & neglected by which no professional response given to me
2 March 2026
Reply from MODASTY
Thank you for your feedback! Please note, as a marketplace, we have so many brands and products from all over the world—all with different delivery timelines!
We’re very sorry to hear about your experience and completely understand how frustrating this must have been, especially with an important event coming up. We’d like to clarify that this case has since been resolved.
At the time, your order was not marked as delivered on our end, and there may have been a delay or syncing issue with the tracking information shown on the Shop app. Following this, your order from Istehya was unfortunately cancelled, and a full refund was processed to your original method of payment.
Unfortunately, while your order had already been processed and was ready for dispatch, Istehya is currently unable to fulfill and ship orders due to the ongoing war, which has impacted operations and logistics as they are based in India. Istehya sincerely apologizes for this situation, as do we. This is completely outside of their control, and we truly appreciate your understanding during this time.
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
Had such a great experience with this…
Had such a great experience with this muslim owned modesty store. The clothes came just how I expected! Will buy from hear again.
10 February 2026
Unprompted review
Reply from MODASTY
Thank you for your feedback!
We’re so happy to hear you had a great experience and that everything arrived just as expected! Your support of our Muslim-owned marketplace truly means so much to us. We look forward to having you shop with us again soon.
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
I bought 3 winter abayas from this…
I bought 3 winter abayas from this website for the upcoming cold Ramadan. Ordered them on Jan 15 and delivered by Jan 26. Great quality and can’t wait to wear them soon. Will be getting more for my sisters!
15 January 2026
Unprompted review
Reply from MODASTY
We’re so happy to hear your winter abayas arrived quickly and that you’re loving the quality! It means so much that you chose us to prepare for Ramadan, and we hope they keep you warm and comfortable throughout the season.
We can’t wait to help you find beautiful pieces for your sisters too — thank you for your support!
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
my favorite website for modest clothing…
my favorite website for modest clothing - great customer service from Sarah and amazing selection. Shipping takes about 1-2 weeks but thats expected from small businesses!
5 January 2026
Unprompted review
Reply from MODASTY
Thank you for your feedback!
We’re so happy to hear that you love shopping with us! Your kind words truly mean a lot, and we’re especially glad you’ve had a positive customer service experience and enjoyed our selection. We appreciate your understanding and support of the small businesses we work with.
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
I finally found a marketplace for modest clothing !!!
I love this website, everything that I could think of and more is listed here that otherwise I would not been able to find. Their prices are affordable and I would def buy from them again
2 February 2026
Unprompted review
Reply from MODASTY
Hi Danya!
We’re thrilled to hear that you found everything you were looking for and more! It’s wonderful to know our platform helped you discover unique items at affordable prices, and we look forward to welcoming you back for future purchases.
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
I was nervous about ordering from here…
I was nervous about ordering from here because of the reviews but they had such a great collection of dresses for wedding guests that are affordable (less than $100 which is amazing compared to what is out there!!) so I took the risk and it delivered in 9 days even though it was holiday/christmas season!
I really recommend this site. After reading all the reviews, I think it’s important to be realistic and remember that this is a marketplace of small businesses and not amazon with next day delivery.
30 December 2025
Unprompted review
Reply from MODASTY
Thank you for your feedback!
We’re so happy to hear you had a great experience and found the perfect wedding guest dress at such an amazing value! It means a lot that you gave us a chance and that your order arrived even during the busy holiday season.
We truly appreciate you highlighting the nature of our marketplace and supporting the small brands we work with.
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
Please dont waste time and money
Please dont waste time and money, its scams, you won't get what you order,
22 January 2026
Unprompted review
Reply from MODASTY
Thank you for your feedback!
We’re very sorry to hear that you have not received your order and completely understand how disappointing and frustrating this must feel. This is not the experience we want for our customers.
Please reach out to us directly with your order number so we can urgently look into the status of your shipment and assist you right away.
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
I didn’t get the order and no way to…
I didn’t get the order and no way to track and they don’t reply on my email
31 December 2025
Reply from MODASTY
Thank you for your feedback!
We’re very sorry to hear that you have not received your order and completely understand how disappointing and frustrating this must feel. This is not the experience we want for our customers.
Please reach out to us directly with your order number so we can urgently look into the status of your shipment and assist you right away.
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
No happy with customer service
No happy with customer service, and they said I would receive my order in 5-7 days, but it has been a week and I still haven't received it.
24 October 2025
Reply from MODASTY
Thank you for your feedback!
We’re very sorry to hear that you have not received your order and completely understand how disappointing and frustrating this must feel. This is not the experience we want for our customers.
Please reach out to us directly with your order number so we can urgently look into the status of your shipment and assist you right away.
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
I NEVER GOT MY ORDER
I NEVER GOT MY ORDER. IT HAS BEEN A MONTH. 30$ JUST FOR IT TO NOT COME. I AM DISAPPOINTED.
7 July 2025
Reply from MODASTY
Thank you for your feedback!
We’re very sorry to hear that you have not received your order and completely understand how disappointing and frustrating this must feel. This is not the experience we want for our customers.
Please reach out to us directly with your order number so we can urgently look into the status of your shipment and assist you right away.
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
Hijab modasty review :)
Great customer service and super fast shipping :) I got solid modal hijabs from here and they’re so breathable and just a good range of colours! Great affordable option for hijabs ❤️
3 July 2025
Unprompted review
Reply from MODASTY
Hi Maryam,
Thank you so much for your kind words! We’re thrilled to hear that you loved the product and had a great experience with our service. Your support means the world to us! 😍
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
Don’t bother
Poorly made clothing made in China. The quality is terrible and the sizing is way off. Looks Nothing like it did online and the colour is like a dirty mint green. The green shirt for some reason has horrible brown buttons stitched on and is massively oversized. AVOID
12 June 2025
Unprompted review
Reply from MODASTY
Thank you for your feedback!
We’re very sorry to hear that the item did not meet your expectations in terms of quality, color, and sizing. We understand how disappointing it can be when a product looks different than anticipated.
As a marketplace, we work with many international brands, each with their own materials, sizing standards, and design details. Your feedback is valuable, and we will be sharing it directly with the brand to help improve product representation and quality consistency.
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
My item is not like the photos
My item is not like the photos. The quality is extremely poor. It is not even the same colors as the item i ordered.
11 April 2025
Reply from MODASTY
Hi Nisrin,
We’re really sorry to hear that the item you received didn’t match your expectations. This is definitely not the experience we want for our customers. Could you please email us at support@modasty.com with your order details and photos of the item? We would love to assist you further and make sure the issue is resolved as quickly as possible.
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
Don’t buy from here
Don’t buy from here. They’re very unhelpful and don’t want their items back when you want to return them. I’ve been trying for a month now to process a return but they either are unresponsive or find loopholes around the situation. The customer service rep asked me to measure the abaya out with measuring tape and send pics with the tape measuring to make sure I’m not lying about it being too big. Guess what? I did all that and still no response .
8 April 2025
Unprompted review
Reply from MODASTY
Thank you for your feedback!
We’re truly sorry to hear about your experience and understand how frustrating this must have felt. That is not the level of communication or support we aim to provide, and we sincerely apologize if you felt unheard during this process.
In some cases, brands may request measurements or photos to better understand sizing concerns before approving a return, but we understand how this can feel inconvenient and upsetting. We’re sorry if the follow-up you expected did not come through in a timely manner.
Your feedback is important to us, and we are reviewing this internally to improve how we handle return-related communication moving forward.
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
Don’t buy you won’t get your items
I placed an order and paid for it it’s been a month and I did not receive my order or any updates about my order. I have tried contacting them multiple times, by email and instagram and have not heard anything back. Ripped me off. Shame on brands and companies who do things like this especially in such a hard time in the world financially
19 March 2025
Reply from MODASTY
Hi Mariah,
We sincerely apologize for the frustration you've experienced, and we completely understand your concerns. After investigating your case, we discovered that the brand you ordered from did not update their inventory or communicate the delay in order fulfillment with us. This led to a lack of updates on your order.
However, we have already issued a full refund for your purchase, and we’re happy to confirm that this has now been resolved. We value your feedback and are working closely with our vendors to improve communication and avoid such issues in the future.
Thank you for your patience, and we truly apologize for the inconvenience.
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
Beautiful product and exceptional…
Beautiful product and exceptional service! 😍
1 March 2025
Unprompted review
Reply from MODASTY
HI Maya,
Thank you so much for your kind words! We’re thrilled to hear that you loved the product and had a great experience with our service. Your support means the world to us! 😍
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
Don't get me wrong I loved the abaya however the LATE DELIVERY & IGNORED EMAILS I didn't like.
So, I ordered my abaya on the 13th of March and I finally got it on the 31st a day after Eid but the entire experience was frustrating.
Communication is terrible I emailed them, about my package they basically told me it's not their problem since they're a marketplace (like Amazon, Temu, and AliExpress are also marketplaces but still provide people with information on their order). I wanted to ask more questions and emailed them two more times (a day apart), but they completely IGNORED me, no response was given.
Another thing worth saying is that you aren't able to track your order. They don't provide you with the carrier that is going to be used, or the tracking number for you to even track it. They just send you a link to an app called Shop, which just says, ready to ship. That's it. That's all there is to it.
I had ordered this abaya for Eidul Fitr and the delay left me without anything to wear for the occasion. But alhamdulilah I was a able to buy an Abaya last minute in person.
I’m sharing this so others know what to expect. If you want reliable shipping and customer service, I wouldn’t recommend ordering from this site. But to be on the safe side I guess order more than a month in advance.
13 March 2025
Reply from MODASTY
Thank you for your feedback! Please note, as a marketplace, we have so many brands and products from all over the world—all with different delivery timelines!
We’re truly sorry to hear how frustrating this experience was for you, especially knowing the abaya arrived after Eid. We completely understand how disappointing that must have felt when you had ordered it specifically for the occasion.
We also sincerely apologize for the communication experience you described. That is not the level of responsiveness we aim to provide, and your feedback is being taken seriously as we work to improve how we support customers when they reach out about their orders.
Regarding tracking, many of our brands ship internationally and provide updates through the Shop app integration, but we understand how limited this can feel when you’re looking for more detailed tracking information. We are actively working on improving visibility around shipping updates for our customers.
We’re very glad to hear that you loved the abaya itself, but we’re truly sorry the overall experience did not match the quality of the product. Your feedback is valuable and helps us improve both communication and expectations around delivery timelines.
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
Love the Modal Hijaab
I chose a few different colours of the modal hijaab and they arrived in a timely manner. The hijaabs are very soft and comfortable for everyday. Their customer service is great too!
Thanks MODASTY.com <3
28 February 2025
Unprompted review
Reply from MODASTY
Hi Sarah,
Thank you so much for your lovely review! We're so glad to hear you’re enjoying the modal hijabs—they really are perfect for everyday wear. We’re also thrilled that you had a great experience with our customer service. Your support means everything to us! 💛
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
Ramadan sign and lights
I purchased the hanging ramadan mubarak door sign and the cutest lights from Modasty. They really created the atmosphere I needed for Ramadan in my home. Love them and love Modasty!!
22 March 2025
Unprompted review
Reply from MODASTY
Hi Ilsa,
Thank you so much for your kind words! We're so happy to hear that the Ramadan door sign and lights helped create a beautiful atmosphere in your home. It means the world to us that MODASTY could be a part of your celebration. We truly appreciate your support and love!
Warm regards,
Sarah Khattab
MODASTY Customer Support Team
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