Great service, fast delivery. Very easy to see the status of your "case" on their web-page. Would recommend Mobylife to anyone needing their phone repaired.
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See what reviewers are saying
My phone was broken, it was sent to Mobylife and they fixed it. It works flawlessly now. My case took a bit longer than I expected, but perfect communication with the support center did not make me wo... See more
Company replied
I bought an iphone max 11 and it was so new. Not even 1 week in my hand. Very NEW. I found scratch on it, lets say in one of the phone's camera and the company where I purchased the phonee, sent it ri... See more
Company replied
Hello, Guys I got terable service. So.. First time there was problems wit signal, bluetooth, sound and etc... "You fixed phone" We got back phone.. and quess what.. again almost the same pro... See more
Company replied
Company details
Information provided by various external sources
Mobylife er førende i Norden indenfor service og reparation af mobile enheder. Hos os får du hurtigt, nemt og sikkert en autoriseret reparation udført med originale dele uden, at miste din fabriksgaranti. Desuden giver vi altid tre måneders garanti på reservedele og udført arbejde.
Contact info
Denmark
- mobylife.dk
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Great service
Great service, fast delivery. Very easy to see the status of your "case" on their web-page. Would recommend Mobylife to anyone needing their phone repaired.
5 March 2020
Unprompted review
Reply from Mobylife
Hi Bill,
Thank you very much for your review, we really appreciate it.
I hope that your new device is much much better :-)
Best regards, Pia @mobylife
Hurtig og god reperation
4 March 2020
Unprompted review
Reply from Mobylife
Hej Dorthe,
Det er dejligt at høre at du blev tilfreds med reparationen, tak for det.
Rigtig god dag :-)
Med venlig hilsen, Pia @mobylife
I bought an iphone max 11 and it was so…
I bought an iphone max 11 and it was so new. Not even 1 week in my hand. Very NEW. I found scratch on it, lets say in one of the phone's camera and the company where I purchased the phonee, sent it right away to this mobilelife. I am so hysterical about this fixing because I am not sure if I get back the same phone that all the part of the apple phone are originals. I thought it takes 1-2 days to get it back but i think it is over the estimated time. How can I be so sure or trust that this I will get my phone is exactly the phone I bought. :(
5 December 2019
Unprompted review
Reply from Mobylife
Dear Aimie,
I fully understand your worry and concern, as it's an amazing phone you have bought. However, I can assure you that there is no need to worry. We are an Apple authorized repair shop and we register all our repairs in Apple's systems and only use parts that are approved and provided by Apple. In some cases however it's more cost efficient to offer you a new phone instead of repairing. This decision is up to Apple and we follow their recommendations. Sometimes their evaluation takes a few days which may be why you feel it’s taking a bit longer than expected.
If you send an email to trustpilot@mobylife.com with your order number or the IMEI number of your phone I’ll be more than happy to look into the status of the repair and give you an estimate on when you can expect to have it back.
Until then I wish you a wonderful day!
Kind regards,
Matilda @ mobylife
Quick service and repaired perfect.
1 December 2019
Unprompted review
Reply from Mobylife
Hi Megan,
Thank you very much for your positive feedback, it really means a lot to us :-)
Best regards, Pia @mobylife
Quick response and quick repair...so…
Quick response and quick repair...so happy with the service.
26 April 2019
Unprompted review
Reply from Mobylife
Hi,
Thank you very much for your kind review, it means a lot to us :-)
Have a great day,
Best regards,
Pia Horn @Mobylife
Good and fast work processing
Good and fast work processing. Very impressive.
26 April 2019
Unprompted review
Reply from Mobylife
Hi Niraj,
Thank you very much for sharing your positive experience with Mobylife, we really appreciate it.
Have a great day :-)
Best regards, Pia Horn @Mobylife
Jeg er glad med den service
22 March 2019
Unprompted review
Reply from Mobylife
Hej Banshi,
Mange tak for det, vi er glade for at kunne leve op til forventnigerne :-)
God dag!
Med venlig hilsen,
Pia Horn @Mobylife
Hello,
Hello,
Guys I got terable service. So..
First time there was problems wit signal, bluetooth, sound and etc... "You fixed phone"
We got back phone.. and quess what.. again almost the same problems. (First time You changed main phone board and etc)
This time You updatet software :)
And few days after.. the same problems.. then You changed almost everything in phone..
But when we get back our phone.. we couldnt even turn on the phone...
Bad service guys.. bad service.
21 March 2019
Unprompted review
Reply from Mobylife
Hi Rokas,
I am sorry to hear about your experience.
We have a quality control that we perform after the repair to make sure that the devices are working properly after repair.
What about now, is it working correctly?
Otherwise we would like to take another look; of course you should have a working phone.
If you have any questions or need help, please contact me at trustpilot@mobylife.com.
Thank you and have a great day.
Best regards,
Pia Horn @ Mobylife
Irresponsible customer service and poor repairs
I sent 2 phone to mobylife for repair. They write me back that one of the phone cannot be repaired due to moist in the device, with two pictures sent for confirmation. In the picture you could tell there was something there but to be ruled as moist defect it sounded very strange. I then asked them for further explanation, cos the phone was barely in use. I used it ones a while and that was it. They then explained the moist could be due to temperature change, or change of weather. I then realized that could be it cos since I wasn’t using it that often I left it on my bedside and so it could be that that’s where the problem came from. I then asked for them to return my phone back. Mind you before I sent the phone it was working, o could on/off it, I could call, use the internet and play some games on it. Mobylife sent the phones back without my chargers. They later sent it as I called to ask for them. That same day on receiving my charger I charged the phone and now the phone wasn’t working at all. I called last week Thursday and they promised to call me back after speaking to the repairer. They didn’t. I called today and this woman(not going to mention her name) tells me all of a sudden the phone isn’t working at all Cos of the moist. I’m like it did work before sending it in so what are you telling me. It went ugly so yh I had to share my experience. I’ve had several phones sent to them where they will repair it but I’ll end up sending them back to them. My iPhone6S ruined because of them. They send me a new phone(that’s what they say or make it look like) but the new phone will come with a different problem on it on. Horrible customer service and poor repairs
The only thing good about them is how quick they are to send items back, but I guess the quicker the poorer the repairs
5 February 2019
Unprompted review
Reply from Mobylife
Dear Florence,
Thank you for taking the time to give us feedback.
I cannot find your order based on your user name, so I can only answer in general for now. Moisture is tricky, because once it enters the device it graually gets worse when the moisture spreads, so sometimes it can take a while before the extent of the damage is noticeable. It is hard for us to know exactly why and when the moisture entered, we can only see what the device shows us, for example traces of fluids, corrosion or by the moist indicators located inside the device.
I apologize if we forgot to send your charger back, and also if we failed to call you back. That is not how we want to be perceived, and I will use your feedback to look at the processes in place to avoid this issue going forward.
I am sorry to hear that you new phone isn't working correctly. We order these swap units directly from the manufacturer and they aren't tested by us. We would really like to take a look at it, because of course you should have a working phone.
Thank you for also mentioning the speed, it is something that we are very proud of, but as you say, we should never lack in quality. This is what we aim for in every single repair, and every single day when we come to work.
If you need my help with creating a new service, or if you have any questions or concerns, please contact me at trustpilot@mobylife.com (with your order number) and I would be happy to help.
Have a great day.
Best regards, Pia Horn, Mobylife
Reply from Mobylife
Hej,
Mange tak for din anmeldelse, den sætter vi virkelig stor pris på.
Hav en dejlig dag,
Med venlig hilsen,
Pia Horn, Mobylife
Satisfied till the date with mobylife
I am satisfied till the date with the service i have get from mobylife..
31 January 2019
Unprompted review
Reply from Mobylife
Hi Bibek,
I am very happy to hear that :-)
Thanks for leaving a review, and have a great day!
Best regards,
Pia Horn, Mobylife
Great communication with Mobylife's support
My phone was broken, it was sent to Mobylife and they fixed it. It works flawlessly now. My case took a bit longer than I expected, but perfect communication with the support center did not make me worried about that.
14 December 2018
Unprompted review
Reply from Mobylife
Hi Szymon.
Thank you for taking the time to rank us and furthermore many thanks for the splendid review. We are of course very proud to be able to meet your requiries and expectations what so ever.
We hereby wish you a happy christmas. Morten, Mobylife
Very professional
Very professional, customer friendly and fast service.
1 October 2018
Unprompted review
Reply from Mobylife
Hi Tomasz,
Those words really means a lot to us - that is exactly how we want our customers to see Mobylife :-)
Thank you very much for your kind review!
Best regards,
Pia, Mobylife
The service was fast
1 October 2018
Unprompted review
Reply from Mobylife
Hi John,
Thanks for your nice review - we really appreciate it :-)
Have a great day!
Best regards, Pia, Mobylife
Fantstisk service
24 August 2018
Unprompted review
Takk Fyrir :)
24 August 2018
Unprompted review
Wow, just WOW!
Great job!
I sent my phone in for a warranty repair on Tuesday, Mobylife received it Wednesday morning ~8:30, fixed it and sent it out the same day. I had it two days after mailing it in. Perfect repair job.
Thanks!
29 May 2018
Unprompted review
Quick service
17 May 2018
Unprompted review
Reply from Mobylife
Hej Veronica,
Thankeyou for your feedback!
Have a nice day.
Best Regards
Melinda Fejza, Mobylife
Reply from Mobylife
Hello Firoz,
Thankeyou so much for your positiv feedback.
Have a nice day!
Best Regards
Melinda Fejza / Mobylife
Reply from Mobylife
Hello Linas,
Thankeyou for your time and positiv feedback.
Have a nice day! :)
Bedst Regards
Melinda Fejza, Mobylife
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