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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, most reviewers were let down by their experience overall. Customers frequently report extremely poor service, characterized by a lack of accountability and frustrating payment issues. This includes being charged for services not received or for amounts higher than expected, alongside never receiving receipts for payments. Many people struggled with unresponsive customer service, experiencing long hold times, unanswered emails, and dropped calls, making it difficult to resolve problems. Reviewers also faced significant delays in communication and resolution, often waiting weeks or months for responses or actions. However, some customers also noted positive interactions, experiencing professionalism and patience from staff, leading to quick and effective resolutions for their concerns.

What people talk about most

Service

Reviewers mention negative feedback about service, with many describing it as "disgusting" and "terrible."... See more

Payment

Customers consistently note negative experiences with payment, citing issues such as receiving unexpected... See more

Customer service

Clients share negative opinions on customer service, with many reviewers reporting significant difficulties... See more

Response time

Consumers find response times to be negative, with many reporting no response to calls or emails for months,... See more

Product

Users describe ambiguous interactions with the product, with some customers reporting issues with electric... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolute horror of a company. Car returned in November 2025. Have never received an inspection report. Just received a settlement figure for 4 figures (inc over £500 to a replace a carpet which had a... See more

Rated 1 out of 5 stars

Bought a Renault Zoe in August 2022. In March 2025 it broke down and was Towed to a dealer. Nothing happened on the repair for 3 months. In june 2025 I was told that the part would arrive in October 2... See more

Rated 1 out of 5 stars

Awful awful awful!!! Requested a settlement figure to return my car and paid this figure promptly on 10th November. A week later received a demand for a settlement figure twice as high as what i had... See more

Rated 1 out of 5 stars

We struggled to pay our monthly payment and missed 3 months of repayment. Mobolize threatened to take us to court so we returned the car to them, which was then sold at an auction. Our total balance... See more


1.6

Bad

TrustScore 1.5 out of 5

66 reviews

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1-star

No history of asking for reviews

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1.6

All reviews

(66)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They only get 1 star

They only get 1 star, as its the lowest I can give.
Paid settlement quote in full on May 20th (was actually the day before, but there website shows it as 20th)

The website shows that there is a balance of £0
The statement shows that there is a balance of £0
I have a payment reference number
I have had confirmation via email that my account has been closed as FULL payment has been made

Yet, I'm still getting hounded via TXT and paper mail for payment.

Getting through to these

2 June 2025
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible, shouldn't be allowed to work in the finance industry. Never had access to online account, they can't explain why and when you ask for a statement they send you only what you've paid in, no interest amounts or final balance etc. it's like they have no clue what they're doing which is terrifying

7 April 2025
Unprompted review
Rated 1 out of 5 stars

Most unhelpful helpline ever

We had a EV battery lease through RCI which became Mobilize. Our car's motor 'died' but the battery was fine. The EV engine would need replacing at a cost of £7k - not worth it obviously (car is 8 years old). Trying to get out of the lease agreement has proved a nightmare. The Mobilize "helpline" were as unhelpful as it's possible to be. They insisted the only option was to buy the battery or sell the car & lease to another person. They could not see the issue The battery costs thousands of £££s and who on earth would buy a dead car??? We did our research and found they were not being honest with us! You can have the battery remove and then Renault ship it to France. All you pay for is for a Renault service engineer to remove the battery.

3 February 2025
Unprompted review
Rated 1 out of 5 stars

I have had a car loan with this company…

I have had a car loan with this company for over a year.
I tried to set my account online to keep track of payments, no chance, keeps telling me they have sent an email with an access code and never did 10 attempts.
Tried phoning their customer service and found impenetrable at the stage where you speak your agreement number, 3 attempts.
Sent 2 emails, both keep getting sent back to me.
Look in the dictionary under useless and there you find Mobilize fs UK.

3 December 2024
Unprompted review
Rated 1 out of 5 stars

Took over a month to post v5 on to new…

Took over a month to post v5 on to new owner and cancelled road tax as soon as payment for vehicle received. Thus new owner could not tax it for over a month. Useless, after having my business for over ten years.

4 November 2024
Unprompted review
Rated 1 out of 5 stars

I had finance with mobilize financial…

I had finance with mobilize financial services for my Dacia Jogger. I had numerous problems with the car - despite having 30+ years driving experience. They took the side of the dealership and Dacia. I would not recommend them. They do NOT listen to the customer even when I had seen lots of other customers having issues with the Dacia Jogger

17 September 2024
Unprompted review

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