MobilityPlus Wheelchairs Reviews 8,722

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 3,262 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding quality of products and excellent service, often highlighting the amazing value for money they receive. Many appreciate the staff's helpfulness, knowledge, and positive attitude, making interactions pleasant and productive, with some noting personalized assistance. The delivery service is frequently described as quick, prompt, and efficient, with many products arriving within 24 to 48 hours, often earlier than expected. Reviewers are also very satisfied with the products themselves, finding them to be exactly as described, strong, comfortable, and easy to assemble. However, some customers also noted issues with delivery, experiencing delays, missed appointments, or unexpected changes to delivery schedules, which caused inconvenience. A few other people also felt that the delivery personnel struggled with heavy items or did not provide the expected assistance, leading to difficulties in moving products indoors. There were also occasional reports of products arriving damaged or incomplete, requiring replacements or follow-up deliveries for missing parts.

What people talk about most

Product

Customers consistently note positive experiences with product, praising its quality, ease of use, and the... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Service

Users describe positive interactions with service, frequently highlighting excellent and first-class service... See more

Quality

Consumers find quality to be positive, with many reviewers describing items as well-made, strong, and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, knowledge, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic Customer Service Listen to me understood and delivered what I needed This Company is Outstanding on Quality Service and Amazing Value for Money this is my second Wheelchair from them not... See more

Rated 5 out of 5 stars

At each point of contact I received an excellent service. I called with a query after receiving the scooter and very soon had received a video answering my question. Delivery was next day whick I thou... See more

Rated 5 out of 5 stars

I found that my experiance with MobilityPlus was first class with no delays in helping with my wheelchair for my wife. Must give 5 star rating with their help in supplying wheelchair immediately

Rated 5 out of 5 stars

This is the only company where we were able to purchase all the necessary parts for our electric wheelchair. They respond to inquiries and provide information very quickly. We've used them several tim... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

MobilityPlus supply premium quality electric wheelchairs at an affordable price. The company was formed out of the increasing demand for quality powerchairs at a price that bridges the huge price gap between manual and current electric wheelchair models. Our goal is to make it as easy as possible for anybody that may require a wheelchair to upgrade into a more independent, convenient method of transportation. MobilityPlus is dedicated to enhancing quality of life of our customers. The company is consistently offering the best quality and most functional mobility products, with best value and competitive pricing.


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 59% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Life changing

The buying process was so easy, adding insurance and placing the order. Delivery was within 24 hours of placing that order! Super fast. The only slight issue i had with this is i was home alone when the delivery happened and the guy delivering it seemed to be on his own, he was struggling with the box and didnt seem to speak much english. This meant that i couldnt ask him to bring it in the house (i was expecting 2 people so this could be possible) and had to get him to just place it behind a lockable garden gate, so he could push it rather than carry it, he didnt seem to even have a parcel trolly. I had to wait for other people to get home to move the box, but other than that the fast delivery was fantastic. The actual wheelchair is amazing. Set up was a little complicated and i found the booklet a little lacking in details, but i figured it out. Took it out for the first time and its life changing.

14 May 2026
Rated 5 out of 5 stars

Excellent customer service

At each point of contact I received an excellent service. I called with a query after receiving the scooter and very soon had received a video answering my question. Delivery was next day whick I thought was amazing as well. On top of all of that the price was very competitive.

6 May 2026
Rated 5 out of 5 stars

Mobility Scooter

I loved that I received my scooter in 2 days from ordering. It is so easy to put up and down in seconds. I didn’t think that I was going to be able to lift it in and out of the car but it is so light that I managed to do that. It has made my life easier to be able to go shopping on my own to shopping centres best thing I’ve ever bought

13 May 2026
Rated 5 out of 5 stars

Excellent service.

Stayed in touch to keep me up date with how my order was going. Replied to my e.mail within minutes helping me with a query.
Overall I can not find fault with them.

5 May 2026
Rated 5 out of 5 stars

10/10 wheelchair and service

Next day delivery, well packaged. Took 10 minutes to put together with easy to follow instructions. Wheelchair itself is well made and very comfortable. Price was great, got a discount with it because it was my first order. I would definitely recommend, it’s give me my freedom back.

13 May 2026
Rated 5 out of 5 stars

Recommended definitely!

The wheelchair is fantastic quality and we decided we would like an extra battery just in case. They were out of stock but we were put on a list and as promised contacted as soon as they were available again. We received the spare battery 2 days after being notified. The wheelchair was delivered the day after ordering! Would definitely use again and highly recommend.

13 May 2026
Rated 5 out of 5 stars

Every thing about this company is…

Every thing about this company is brilliant. From the moment you speak to a team member to service you receive when attending their showroom. All staff are so friendly and helpful plus their products are amazing. Would recommend 200%

13 May 2026
Rated 4 out of 5 stars

Electric Wheelchair Users

Hi there I'm really happy with the Ultra Electric Wheelchair I'm so happy I choose it, did not think I'd end up using a wheelchair in my entire life but it's happened.
I have to get to know my chair using it where ever I go now i hope it brings me the most in life, marvellous and wonderful, but I must say the delivery wasn't happy at all about this the person or persons delivery just left the large box parcel outside my front door,
How did he expect me to lift up the box such a big item all by myself, what he should have done his place the large box with the wheelchair inside box, into my home for which he did not do, disgusting he gets paid for his work, I expect large parcels or small to be delivered correctly. Puts Costumers off !!!!!!!!

Thank you

5 May 2026
Rated 5 out of 5 stars

Motabilityplus Worksop showroom and purchase of power chair

Whilst visiting my son in Derbyshire, in March, from the Scottish Highlands, my 16 year old power chair decided it was time to retire. I had been looking on the MotabilityPlus website prior to this, and was thinking of a replacement for my old power chair. My husband and myself visited the MotabilityPlus showroom in Worksop and was greeted by Carol, she was busy with another customer at the time, and suggested we have a look around the showroom while we waited. Once Carol had finished with the customer, she immediately came over to us to help with our choice of power chairs, giving us information about them, she then brought a power chair for me to try. I tested the power chair on the pavement near the showroom, then Carol took me to the testing track, which was inside the showroom, to try the power chairs on there. The test track had different surfaces, gravel, wood chipping, and a flat surface. It also had a slope and a step, they had definitely thought about every eventuality when the track was made. I was so impressed with how the power chair responded, both outside on the pavement and on the test track. I decided to purchase the Motabilityplus+ Ultra-light Instant folding power chair, in Crimson red. The colour is beautiful and so many people have commented on how lovely it is. I also purchased a 2nd battery, which will now give me a range of 26 miles. I find the power chair very easy to handle, it is very comfortable, even without any extra cushions which I use to use on my old power chair. The power chair is easy to fold and light enough for my husband to lift when putting it in the car. Im very pleased with my purchase and would recommend the power chair to anyone who is looking to buy a new one. The service that Carol provided was excellent, she gave me good information and advice and didn't rush through any of the process. Thank you Carol for all the help you provided, I would definitely recommend you. The showroom had only been open a few months, it was clean bright and tidy. My experience from entering the showroom to leaving the showroom was excellent, five stars for both Carol and the power chair. 😊 Best wishes Debra

30 March 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look