Arrived quickly after a straightforward on line ordering process. Chair is Whats expected ( large/ talk) but also sturdy but light.
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See what reviewers are saying
The website is easy to use with clear illustrations of the products. Delivery was without problems and the product was as described and functions well.
Would never deal with this company again. Despite payment sent in March for a wheelchair motor, still as of today (August) we have still not received. Everytime I call to speak to a manager, I get tol... See more
Company replied
Fast delivery of my order, there were two tiny screws missing they emailed me back straight away , followed by a phone call and dealt with the matter immediately hassle free and delivered screws im... See more
Company details
- Mobility Equipment Supplier
- Disability Equipment Supplier
- Physiotherapy Equipment Supplier
- Wheelchair Store
Written by the company
An independent business offering a wide selection of independent living aids for all budgets online and in our UK wide network of Independent NHS Mobility2You Pharmacies. We are passionate about ensuring every individual finds the perfect walker, wheelchair or mobility aid to help them get the most out of life. Our customer service team also love to help customers over the phone for those that prefer a more personal experience.
Contact info
United Kingdom
- mobility2you.com
4.2
Great
289 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 month
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poor customer service for returns
I have been waiting for a reply regarding a returns note and have still not heard back from yous
20 July 2023
Reply from Mobility2you
Hi. Thank you for your feedback. It looks like you are dealing with a member of our team. I trust this will assist you in resolving your query and return.
Andy
My new gadget!!!
Easy online ordering. Fast delivery. Also product as said on online ordering. No fuss with delivery.
1 August 2023
Reply from Mobility2you
Thank you for your positive feedback. I am pleased that you have had a positive experience using our services.
Martin
Quick delivery of the product I ordered
18 July 2023
Reply from Mobility2you
Thank you for your feedback. We do try and dispatch the majority of our products on the same day
regards, Jane
Reply from Mobility2you
Hi. Thank you for your comments.
We are surprised by your feedback. Any item can be returned in original packaging and resalable condition for a full refund.
A slow response initially but they recovered the situation well.
Initially their response to an issue I had was slow, but to their credit they reached out to me to resolve the problem and all is good now.
Thank you Mobility2you for you kind reaction.
Peter Murphy
31 July 2023
Unprompted review
Reply from Mobility2you
Dear Peter. Thank you for your feedback. I am really sorry to learn of the passing of your wife. We extend our condolences to you.
I will have an urgent review into why this email was missed. We never intentionally miss emails and our standards are set to be extremely reactive.
I will ensure that return instructions are communicated back to you in the morning and that you do not face any further delay or inconvenience.
Once again, thank you for your constructive feedback.
regards, Andy.
The wrong item was sent ...
The wrong item was sent .... but in hindsight there are less buttons to press so it should work out better ... it hasn't reached the person it is meant for, but keeping fingers crossed..
25 July 2023
Reply from Mobility2you
Thank you for your feedback. We have looked into this thoroughly now and apologies for any inconvenience that was caused. We understand that the issue is now resolved.
regards, Andy
Reply from Mobility2you
Thank you for your feedback. We are pleased that the service and products is satisfactory and pleased that you would consider using us again
regards, Martin
Reply from Mobility2you
Thank you for your feedback. Timelines, accuracy and quality are basic attributes that we strive for all the time
Easy to order good pictures on website…
Easy to order good pictures on website . Received well packaged
21 July 2023
Reply from Mobility2you
Thank you for your feedback. We try to keep our website data updated and relevant to aid a smooth purchase.
regards, Jane
Blue drive rollator
Purchased the blue rollator. Fast delivery, competitive prices, good quality products. So happy. Mum can get out and about without the worry now. So easy to assemble takes 2 minutes.
18 July 2023
Reply from Mobility2you
Thank you for this wonderful feedback. Easy access to our products coupled with the ability to give our customers greater freedom and independence is what we strive for and adds great satisfaction to our roles.
regards, Andy
Wrong item!
Had an issue with the wrong item delivered, but they were extremely quick to make sure the correct one was sent out the very next day, which my 85yr old dad appreciated very much. Thank you
18 July 2023
Reply from Mobility2you
Hi. We are very sorry to learn of this issue. It seems that your call went into our distribution company. We apologise for the inconvenience this has caused and will look into this and rectify the matter with urgency. Thank you for your communication
Regards, Andy
Excellent choice and cheaper than…
Excellent choice and cheaper than everyone else. Quick delivery and very pleased.
26 June 2023
Reply from Mobility2you
Thank you for your feedback. We try to keep a sensible range of selected products and strive to provide a good service too.
regards, Jane
Seen this advertisement for the step…
Seen this advertisement for the step the price was better than I've seen. My daughter has trouble getting out of her door bought this to help her. Nice size without being overly big. Sturdy. Does the job.
12 June 2023
Reply from Mobility2you
Thank you for your feedback. It is always great to hear feedback on the suitability of products.
Regards, Andy
Easy to order and pay for goods
Easy to order and pay for goods. Delivery was well informed and in time. Item well packed.
10 June 2023
Arrived on time and courier was friendly
10 June 2023
good quality,price and customer service
27 May 2023
Excellent customer services
Excellent customer services. Delivery was quick and at the specified time.
Product is as described and is of a high quality.
5 June 2023
It was but together by my neighbour
It was but together by my neighbour. It's made me walking a lot better. I feel so safe and secure with it. All though I can't get to together for putting it in the car yet. It's still too stiff for me
30 May 2023
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