Mobilise Reviews 

259
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Mobilise provide a great support network for Carers. Loads of useful information & interesting articles. It connects people from all over the UK into a community who listen to each other & communicate... See more

Company replied

Rated 4 out of 5 stars

My partner who has been long term disabled from his cerebral bleed age 54 and is now 79. The need for you is more apparent as I am worn out with the long term care and getting the emails is very sup... See more

Company replied

Rated 2 out of 5 stars

I had came to get my phone repaired at least 3 times from this shop. my first time coming, i had an ink leak in my screen and i thought i’d pop in and get a brand new screen. i noticed a few weeks lat... See more

Company replied

Rated 3 out of 5 stars

Too much digital push. Little separation of types of carers. Early days, but unimpressed so far.

Company replied

Company details

  1. Consumer Advice Center
  2. Information Service

Written by the company

Mobilise is the online service that harnesses the collective knowledge, wisdom and expertise of unpaid carers and empowers those that care to thrive.


Contact info

3.9

Great

TrustScore 4 out of 5

259 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(259)

10 reviews in the last 12 months

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Rated 1 out of 5 stars

Very average basic information

Very average basic information that you can get any were not at all helpful repetitive boring infact

4 May 2024
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Reply from Mobilise

Hello Denise, thank you for taking the time to leave us a review. We value your honest feedback and are open to any ideas on how we can improve our services. Do pop us a message at info@mobiliseonline.co.uk with any thoughts.

Rated 5 out of 5 stars

A Friend in Times of Need

You give a wide range of advice with an obvious understanding of our problems.

6 April 2024
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Reply from Mobilise

Hi David, thank you for leaving us such a lovely review. We're glad you found our resources and community helpful. :)

Rated 5 out of 5 stars

What a great resource. Why don't more carers know about this?

What a great resource. As a carer it's quite difficult to keep up to date with what's going on outside your own little bubble. The mobilise service is really outstanding when it comes to keeping in touch with others in the same boat. The website and app work seamlessly and the support team never seem too busy to answer questions and queries. The zoom sessions are particularly good. I don't understand why more people in the caring role don't use it... ..and it's FREE!

28 April 2024
Unprompted review
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Reply from Mobilise

Hello Derek, thank you for taking the time to leave us a review! Your kinds words mean the world to us, and more than anything we're thrilled that you've had a positive experience with our carer support team, community and cuppas! We're here whenever you need us. :)

Rated 5 out of 5 stars

Finding Mobilise was a Godsend

I. am absolutely amazed at getting help like this. We were feeling utterly desperate as debilitating illness has descended on both of us so suddenly and there seems to be noone to help! Navigating our way through the maze of forms and technology to get financial help is a huge challenge. Help neds to be paid for because they need to eat too. All of that when your mind is severely limited because of the demands that the illness makes on one's body, combined with the side-effects of medication. Essential medication for which I am so grateful but it sure takes it's toll on one's mind! So two usually capable and competent senior citizens are in a real muddle. Finding mobilise was a Godsend!

13 April 2024
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Reply from Mobilise

Hello Ingrid, thanks for leaving us a kind review! We definitely hear you with how tough caring can be especially when we have our own health needs to manage. We're just as glad that you were able to find us! :)

Rated 5 out of 5 stars

Camden

Reading the updates you send so much information provided also knowing you have someone on your side do not feel so alone thank you

6 April 2024
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Reply from Mobilise

Hi Maureen! Thanks for takingthe time to leave us a review. It makes us so happy to hear that you feel less alone.

Rated 5 out of 5 stars

Great advice and always helpful

Great advice. Very patient even for the brain fog bound.

2 March 2024
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Reply from Mobilise

Thanks for leaving us a review Tania. :) Brain is never fun! We're glad you were able to receive some help.

Rated 5 out of 5 stars

Helpful,thoughtful and useful.

Helpful,thoughtful and useful for me,as I felt,lonely and empty,talking and having a listener who understood clearly my present situation.

10 March 2024
Unprompted review
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Reply from Mobilise

Thank you for leaving us a review John! We're glad to hear you felt less alone and empty. We're here when you need us.

Rated 5 out of 5 stars

Forward thinking practical help

Mobilise is a forward thinking organisation that is in tune with a carers reality. It’s great to see such a bespoke platform of support. Well done Suzanne and James

2 March 2024
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Reply from Mobilise

Hello Luka, thank you for leaving such a kind review! We'll definitely pass your feedback on to the rest of the team.

Rated 2 out of 5 stars

I had came to get my phone repaired at…

I had came to get my phone repaired at least 3 times from this shop. my first time coming, i had an ink leak in my screen and i thought i’d pop in and get a brand new screen. i noticed a few weeks later that the screen had started to de-attach from the phone and the same problem with the ink leak had happened again. i had not dropped my phone neither does it have any cracks on it. i went back and the man said that he will not repair the phone but instead he’ll super glue the screen back together and that he cannot do nothing about the ink leak unless i buy another screen after purchasing it for the 2nd time. i explained that i didn’t drop the phone and how there’s literally no cracks on the screen but the most he could do was super glue the screen back together.

16 January 2024
Unprompted review
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Reply from Mobilise

Hello there, it looks like you may have confused us with a Mobile phone shop. We're an online service that supports unpaid carers. You may want to remove this review and post it on the correct organisation website to let them know - regardless, we're sorry to hear about your experience with them.

Rated 5 out of 5 stars

Excellent

It was really nice and helpful and very informative to talk about how we can help people with their health issues

3 February 2024
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Reply from Mobilise

Hi Bahareh, thank you for leaving us a kind review! We're glad you found our community helpful.

Rated 5 out of 5 stars

I am receiving the good support in a…

I am receiving the good support in a lot of valuable information as well as I feel not alone in my situation. I am always with the possibility of asking questions and getting the reliable answer. I am happy to receive the updated info I need. Many, many thanks!

3 February 2024
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Reply from Mobilise

Hi Maria, thank you for leaving us a review! We're glad you don't feel alone. Do pop back into the Mobilise Hub whenever and keep asking questions. :)

Rated 5 out of 5 stars

It is just so good to have a site where…

It is just so good to have a site where people can vent, share and ask for and receive practical advice. Great too for perspective. We are all experiencing the exact same emotions but in widely different circumstances. This site is a lifeline.

3 February 2024
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Reply from Mobilise

Thank you for taking the time to leave us such a kind review, Gary. We all have our unique experiences and it can be comforting to be around others who get it. :)

Rated 4 out of 5 stars

What you need to know

A lot of the information isn't readily available or if you're in this situation for the first time isn't clear how to find out or access, mobilise helps with this and much more.

3 February 2024
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Reply from Mobilise

Hello Tracie, thank you for leaving us a review. It's great to hear you were able to access our carer resources!

Rated 5 out of 5 stars

Lots of good information and advice…

Lots of good information and advice helping me to feel less alone with my full time caring role.

6 January 2024
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Reply from Mobilise

Hi there! Thank you for taking the time to leave us a review, we're glad to hear that you feel less alone. :)

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