Mobilise Reviews 

259
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Mobilise provide a great support network for Carers. Loads of useful information & interesting articles. It connects people from all over the UK into a community who listen to each other & communicate... See more

Company replied

Rated 4 out of 5 stars

My partner who has been long term disabled from his cerebral bleed age 54 and is now 79. The need for you is more apparent as I am worn out with the long term care and getting the emails is very sup... See more

Company replied

Rated 2 out of 5 stars

I had came to get my phone repaired at least 3 times from this shop. my first time coming, i had an ink leak in my screen and i thought i’d pop in and get a brand new screen. i noticed a few weeks lat... See more

Company replied

Rated 3 out of 5 stars

Too much digital push. Little separation of types of carers. Early days, but unimpressed so far.

Company replied

Company details

  1. Consumer Advice Center
  2. Information Service

Written by the company

Mobilise is the online service that harnesses the collective knowledge, wisdom and expertise of unpaid carers and empowers those that care to thrive.


Contact info

3.9

Great

TrustScore 4 out of 5

259 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(259)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A fantastic free resource for unpaid…

A fantastic free resource for unpaid carers. Useful information and caring individuals to speak to. Been a great support to me while caring for my elderly mum.

21 February 2022
Unprompted review
Mobilise logo

Reply from Mobilise

Hi there Jackie! Thank you for taking the time to leave us such a kind review. We're super glad to hear that our resources have been useful in helping you care for your mum.

Rated 5 out of 5 stars

Useful help linr

Useful help line when you need support

19 February 2022
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Reply from Mobilise

Hi Denise - thank you for your review. We're really glad you found us useful!

Rated 5 out of 5 stars

Highly recommend carers join the Mobilise community.

Mobilise offer alot of really good practical advice for carers.
Pointers to financial help and alot of good relevant information.
They offer support and friendship and have online get togethers so carers do not feel isolated.
This is an excellent service for carers.

12 February 2022
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Reply from Mobilise

Hi Rosemary, thank you so much for leaving us a kind review. We're glad you found our content on financial and practical support for carers beneficial! And of course, our cuppas are always open to you. :)

Rated 5 out of 5 stars

Newcomer to Mobilise

This was the first time I'd joined the mobilise online support team for a "Cuppa", and found it very helpful, and able to learn other things and ideas from other people. I hope to join many more

7 February 2022
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Reply from Mobilise

Hi Ruth - thank you for your kind review! We're glad you were able to learn some new ideas from other carers in the Cuppa, and we look forward to seeing you in more!

Rated 5 out of 5 stars

Reassuring

Reassuring, informative, sensible, achievable, supportive advice

5 February 2022
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Reply from Mobilise

Hi Yvonne - thank you for taking the time to leave us a kind review. Those words mean a lot to us and we're here to support you whenever you need us.

Rated 5 out of 5 stars

Excellent service

Excellent service, I received everything I need to improve my circumstances as an unpaid carer really quickly.

22 January 2022
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Reply from Mobilise

Thank you for taking the time to leave us a review - and for sharing that you received the help you needed quickly. We're here to help in any way we can!

Rated 5 out of 5 stars

Extremely understanding

Extremely understanding, knowledgeable along with sympathy and empathy. what a lovely lady. Thank you

22 January 2022
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Reply from Mobilise

Dear Karen - thank you for leaving us such a lovely review! We're glad to hear that you found our services and team members useful. :)

Rated 5 out of 5 stars

Excellent service

Great help. Felt much better after talking to Shirley. She is very empathetic and answered all my questions. Great listener.

17 January 2022
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Reply from Mobilise

Dear Maria, thank you for leaving us such a kind review. I'll be sure to pass this on to Shirley! We're glad to hear you've found our individual support calls useful.

Rated 5 out of 5 stars

It's a great sight you can see you are…

It's a great sight you can see you are not on your own and people giving lots of tips I'm new to it so just navigating my way around but I do feel better knowing someone there if you need a chat in the coffee slot fantastic

15 January 2022
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Reply from Mobilise

Dear Jacqueline, thank you for taking your time to leave us a review! We're glad to be on this journey with you - do feel free to join our cuppas when you need a chat. ;)

Rated 5 out of 5 stars

Amazing support

I receive regular and helpful updates from Mobilise and join in with the group sessions whenever I can. They are always uplifting and supportive and I would have been lost without them. Thank you to everyone who has a hand in supporting carers and making Mobilise happen.

10 January 2022
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Reply from Mobilise

Dear Amellia, thank you for taking the time to leave us a review. We're glad that our resources have been useful to you and even better - that you have been a part of our group sessions! We're here whenever you need us.

Rated 5 out of 5 stars

An excellent support service for…

An excellent support service for relatives giving care and support for loved ones.
Discussion and shared experiences.
A place for carers to express their frustration and difficulties, dealing with authorities who have an unhelpful culture of dismissiveness.

8 January 2022
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Reply from Mobilise

Dear Neil, thank you for taking the time to leave us such a kind review. We aim to create a space where carers are comfortable enough to share their experiences, advice and feel noticed. Again, thank you.

Rated 2 out of 5 stars

Too many people moaning about caring…

Too many people moaning about caring for their loved ones. They should have my situatikn

1 January 2022
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Reply from Mobilise

Hi Andrew - thank you for your thoughts on this. We've just dropped you an email to see if we can learn more.

Rated 4 out of 5 stars

Contact

Contact was as friendly & helpful as possible. Unfortunately some problems cannot be resolved.

28 December 2021
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Reply from Mobilise

Hi Pauline - thank you for taking your time to leave us a review! We're glad to hear that the contact you had was useful. We're always here whenever you need us.

Rated 5 out of 5 stars

BIG SHOUT OUT

Falling upon Mobilise has totally transformed my life as long term unpaid carer
I love being treated like a human being in my own right with skills and knowledge to share
It’s great to be able to express honestly how I feel without judgment
The community has so much useful and practical experience to share which is available nowhere else
BIG SHOUT OUT

21 December 2021
Unprompted review
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Reply from Mobilise

Thank you for such a lovely review! We're super glad to hear that our community is a place where you can be your genuine self. Whenever you need us, we will be here!

Rated 5 out of 5 stars

Thank you for all the really helpful…

Thank you for all the really helpful information I’ve been given and signposted to, being new to all of this, I was totally unaware of the support and guidance available, thank you so much

13 December 2021
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Reply from Mobilise

Dear Helen, thank you for leaving us such a kind review! We're glad to be here to support you through your caring journey.

Rated 4 out of 5 stars

Always made reasonable adjustment and…

Always made reasonable adjustment and accommodate my needs as a disabled carer

11 December 2021
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Reply from Mobilise

Hi Sarifa. Thank you for taking the time to leave us a review. If there are any further adjustments you need in the future, we'll be more than happy to accommodate!

Rated 5 out of 5 stars

Mobilise have been so friendly and…

Mobilise have been so friendly and caring
I don’t know what i have done without them.
They are amazing.

11 December 2021
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Reply from Mobilise

Hi Christine! Thank you for leaving us such a kind review. We're always glad to help and are here whenever you need us.

Rated 4 out of 5 stars

New to Mobilise

I have recently stated reading Mobilise and found the articles very useful.

5 December 2021
Mobilise logo

Reply from Mobilise

Hi Terence, thank you for taking the time to leave your kind review.

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