I'm delighted my phone has been put back to perfect condition after dropping out my pocket 😍 Great service & very quick turnaround from sending Phone away for repair to being delivered to a pick up... See more
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Review summary
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Excellent service as usual got my new phone yesterday sent off all my details and today I have all the families phones insured. I’ve been with them few years now and won’t go anywhere else tremendous... See more
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Mobile Phone Direct Insurance has been brilliant from start to finish. The sign‑up process was quick, the cover is clear, and the customer support team is genuinely helpful.” “I’m really impressed... See more
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Until today I didn't need the insurance, however it is good to have one, so a Mobile phone is very expensive and cost more as an insurance! I pay for the insurance the is sheaper as a new phone or to... See more
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Company details
Written by the company
At Mobile Phone Insurance Direct, we make protecting your phone simple, affordable, and hassle-free. With a 14-day money-back guarantee, unlimited claims, and a UK-based claims team, we’re proud to offer mobile phone insurance that puts you first. We know how frustrating insurance can sometimes be, which is why our policies are built around fair pricing, fast resolutions, and excellent customer service. We have no minimum contract, so you can cancel anytime. Our repairs come with a 12-month warranty, and cover starts instantly for accidental damage, theft, and loss. The claims process is straightforward, with no unnecessary delays. That’s why we’re rated Excellent by our customers and were recognised as the Best Mobile Phone Insurance Provider by Forbes Advisor in 2021. Who We Are Founded in 2010, Mobile Phone Insurance Direct was created to offer a jargon-free, customer-first alternative to overpriced high-street insurance. Backed by over 50 years of industry experience, we’ve cut out the middleman to bring you comprehensive mobile phone insurance at a fair price. Whether you need cover for an iPhone, Samsung, or refurbished device, we have a plan to suit you. Our quick online quote tool provides your price in seconds, and our dedicated UK-based team is always on hand to help. With Mobile Phone Insurance Direct, you’re in safe hands. Get your quote in under 20 seconds and protect your phone today!
Insurance made simple
Written by the company
- Affordable, reliable phone cover
- Since 2010, we’ve provided straightforward mobile phone insurance with no jargon and no middlemen. Our customers enjoy instant protection, unlimited claims, and a friendly UK‑based support team.
- Why our customers trust us
- Great value, excellent service - Our policies include accidental damage, theft, and loss cover, all at budget‑friendly prices. With a simple claims process and thousands of positive reviews, we’re proud to be rated Excellent for customer service.
- Over 50 years of combined expertise
- We know phones inside out - Backed by decades of telecom and insurance experience, we specialise in affordable, comprehensive phone insurance that puts customers first.
Our money‑back promise
14‑day money‑back guarantee
If your policy isn’t right for you, you can cancel within 14 days of purchase for a full refund. No hassle, just a simple guarantee.
Contact info
Get money off insurance with MPID
4.5
Excellent
864 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Quick easy insurance plan that met my needs
Really impressed I bought this for my daughters I Phone and was covered in minutes. Would recommend,
8 January 2026
Reply from Mobile Phone Insurance Direct
Dear Ksitbs,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that arranging cover for your daughter’s iPhone was quick and straightforward, and that everything was set up within minutes. It’s lovely to know the process worked well for you.
We appreciate you sharing your experience.
Kind regards,
The MPID Customer Service Team
Great customer portal
Very easy to change phones on existing policy and was even cheaper!
3 March 2026
Reply from Mobile Phone Insurance Direct
Dear Mr Wright,
Thank you for your kind feedback.
We’re really pleased to hear that you found the customer portal easy to use and that updating your phone on your existing policy was straightforward. It’s great to know the process worked smoothly for you and that the price was even lower than expected.
We appreciate you taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
Updated policy to cover new mobile phone with MPID
Been with MPID for a few years now and happy to tell you I’m staying with them. I can speak to a real person who understands me clearly and responds to all my questions and requests very speedily. I updated my policy from my old iPhone XR to cover my new iPhone 16e without any hassle and it was even cheaper than before ! Thankyou @ MPID
27 February 2026
Reply from Mobile Phone Insurance Direct
Dear Vonny,
Thank you for such kind and continued support.
We’re really pleased to hear that you’ve been with us for a number of years and have chosen to stay. It’s great to know you’ve found our team helpful and responsive, and that updating your policy from your iPhone XR to your new iPhone 16e was handled smoothly and without hassle.
We truly appreciate your loyalty and for taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
Clear communication when updating the…
Clear communication when updating the policy.
28 February 2026
Reply from Mobile Phone Insurance Direct
Dear Kerry,
Thank you for your feedback.
We’re really pleased to hear that you found the communication clear when updating your policy. Making sure changes are explained properly and handled smoothly is important to us, so it’s great to know that this was your experience.
We appreciate you taking the time to share your thoughts.
Kind regards,
The MPID Customer Service Team
Reply from Mobile Phone Insurance Direct
Dear Gillian,
Thank you for your lovely feedback.
We’re really pleased to hear that you experienced great customer service and felt the price offered good value. Providing helpful support alongside fair pricing is something we work hard to maintain, so it’s wonderful to know that came across.
We appreciate you taking the time to share your thoughts.
Kind regards,
The MPID Customer Service Team
Easy to access and quick to set up
24 February 2026
Unprompted review
Reply from Mobile Phone Insurance Direct
Dear Amanda,
Thank you for your kind review.
We’re really pleased to hear that you found everything easy to access and quick to set up. Keeping the process simple and straightforward is important to us, so it’s great to know that this was your experience.
We appreciate you taking the time to share your feedback.
Kind regards,
The MPID Customer Service Team
Simple and cost effective
Simple, affordable cover with excellent value, especially with the multi-policy discount. I called because I was unsure whether it was okay to insure two phones for two people living in the same house, as the policy mentioned having the same owner of the gadgets. I spoke with Daniel, who reassured me that this is perfectly fine as long as you live at the same address.
24 February 2026
Reply from Mobile Phone Insurance Direct
Dear Charlotte,
Thank you for such thoughtful feedback.
We’re really pleased to hear that you found the cover simple and cost effective, and that the multi-policy discount offered good value for you. It’s also great to know that Daniel was able to provide reassurance and clarity when you called. We understand that policy wording can sometimes prompt questions, so we’re glad he could help put your mind at ease.
We appreciate you taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
Reply from Mobile Phone Insurance Direct
Dear Customer,
Thank you for your feedback.
We’re really pleased to hear that you found the cover easy to understand and straightforward to arrange. Keeping things clear and simple is important to us, so it’s great to know that this was your experience.
We appreciate you taking the time to share your thoughts.
Kind regards,
The MPID Customer Service Team
Tried to claim as i lost phone they…
Tried to claim as i lost phone they denied it as I lost receipt and kept charging me anyway
15 February 2026
Reply from Mobile Phone Insurance Direct
Dear Aaron,
Thank you for taking the time to share your experience.
I’m sorry to read that you were disappointed with how your claim was handled and that this has caused frustration. We understand how important it is for the claims process to feel fair and clearly explained.
As outlined in our policy terms, proof of purchase is required when making a claim, as this helps confirm ownership and eligibility under the cover. If this information isn’t available, it can affect how a claim is assessed. We appreciate that this can be difficult if documents have been misplaced.
In relation to ongoing charges, policies remain active and premiums continue unless cancelled in line with the policy terms. If you’d like us to review your specific circumstances or discuss your policy status, please contact our customer care team on 01702 568070, Monday to Friday, 9am to 5pm, and they’ll be happy to look into this for you.
Kind regards,
The MPID Customer Service Team
Very easy to update phone details online
21 February 2026
Reply from Mobile Phone Insurance Direct
Dear Joy,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you found it easy to update your phone details online. Making account changes simple and straightforward is important to us, so it’s great to know the process worked well for you.
We appreciate you choosing us and for leaving a review.
Kind regards,
The MPID Customer Service Team
Quick and easy to update my insurance…
Quick and easy to update my insurance for my new phone
12 February 2026
Reply from Mobile Phone Insurance Direct
Dear Anthony,
Thank you for taking the time to leave a review.
We’re really pleased to hear that updating your insurance for your new phone was quick and easy. We know how important it is to make changes without hassle, so it’s great to know the process worked smoothly for you.
We appreciate you sharing your feedback and choosing to stay with us.
Kind regards,
The MPID Customer Service Team
Quick and easy
18 February 2026
Reply from Mobile Phone Insurance Direct
Dear Customer,
Thank you for your feedback.
We’re really pleased to hear that you found the process quick and easy. Keeping things simple and straightforward is something we focus on, so it’s great to know that was your experience.
We appreciate you taking the time to share your thoughts.
Kind regards,
The MPID Customer Service Team
Great company
Great company, have whole family phones insurance and never any trouble when need make a a claim, always straight forward.
17 February 2026
Reply from Mobile Phone Insurance Direct
Dear Roisin,
Thank you for your lovely feedback.
We’re really pleased to hear that you’ve insured the whole family’s phones with us and that your claims experience has been straightforward whenever you’ve needed to use it. That kind of reassurance means a great deal to the team.
We truly appreciate your continued trust and for taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
Reply from Mobile Phone Insurance Direct
Dear Kieron,
Thank you for taking the time to leave a review.
We’re really pleased to hear that you were happy with the service you received and found the team polite and helpful. Providing a courteous and supportive experience is something we take seriously, so it’s lovely to know that came across.
We appreciate you sharing your feedback.
Kind regards,
The MPID Customer Service Team
Reply from Mobile Phone Insurance Direct
Dear Elise,
Thank you for your kind feedback.
We’re really pleased to hear that you found the website clear and that it explained what’s covered in an easy-to-understand way. Making sure information is presented clearly is important to us, so it’s great to know that this came across in your experience.
We appreciate you taking the time to share your thoughts.
Kind regards,
The MPID Customer Service Team
Simple to do and Stress free
It was straight forward so made the whole transaction less stressful
6 February 2026
Reply from Mobile Phone Insurance Direct
Dear Sandra,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you found the process straightforward and that it helped make everything feel less stressful. That’s exactly the experience we aim to provide, so it’s lovely to know it made a difference for you.
We appreciate you choosing us and for sharing your thoughts.
Kind regards,
The MPID Customer Service Team
I had to send in proof of my phone…
I had to send in proof of my phone three times before it was accepted. In the last email they said to remove case and screen protector. The screen protector is see-through, they can clearly see my screen isn’t cracked - this wasn’t at all necessary and there were not instructions to say a case needed to be removed
12 February 2026
Reply from Mobile Phone Insurance Direct
Dear Emma,
Thank you for taking the time to share your experience.
I completely understand how frustrating it must have felt to be asked to provide proof of your phone multiple times, especially when you felt the images were already clear. That can understandably feel repetitive and inconvenient.
Requests like removing a case or screen protector are sometimes made to ensure our team can clearly assess the condition of the device, but I appreciate that this may not have been obvious from the earlier instructions. Your feedback is helpful, and we’ll make sure it’s shared internally so we can review how we communicate these requirements more clearly.
If you’d prefer to speak with someone directly, our customer care team are available on 01702 568070, Monday to Friday, 9am to 5pm – and they’ll be happy to help however they can.
Kind regards,
The MPID Customer Service Team
Excellent Website
Excellent Website, so easy to use and the insurance is good value. Cheers!
11 February 2026
Unprompted review
Reply from Mobile Phone Insurance Direct
Dear Lorraine,
Thank you for your lovely feedback.
We’re so pleased to hear that you found the website easy to use and that you feel the insurance offers good value. Keeping things simple and straightforward for our customers is really important to us, so it’s great to know that came across in your experience.
We appreciate you taking the time to share your thoughts.
Kind regards,
The MPID Customer Service Team
fraud avoid this company!!!!!
I had a very disappointing experience with mobilephoneinsurancedirect
I held a valid policy, paid all my premiums, and even received a replacement device earlier in the year. When I later reported the phone as lost, my claim was rejected on the basis of alleged “continuous usage” issues, and my policy was cancelled. There was no allegation of fraud or misrepresentation.
The term they relied on was never clearly explained, and rejecting the entire claim for this reason feels unfair and disproportionate. I have now had to send a formal Letter Before Action and may need to take the matter to court.
I would strongly advise others to read the policy terms very carefully before purchasing, as my experience has been extremely frustrating.
11 February 2026
Unprompted review
Reply from Mobile Phone Insurance Direct
Dear Tommy,
We are sorry to read your review and understand how disappointing it can be to have a claim declined, particularly where you have previously had a successful claim.
All claims are assessed in line with the terms and conditions of the policy. For loss claims, the insured device must be verified by the network provider as having been in active use from the point it became insured and up to the date of the incident.
Following review of the information provided by the network, we were unable to evidence this requirement in your case, and as a result the claim was declined in accordance with the policy conditions.
We would like to reassure you that this decision was based solely on the policy requirements and there was no allegation of fraud made against you.
Kind regards,
The MPID Customer Service Team
Good Defacto ranking with competitive price.
Clear pricing, competitive, comprehensive cover and good 5 star Defacto ranking.
11 February 2026
Unprompted review
Reply from Mobile Phone Insurance Direct
Dear Mike,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you found our pricing clear and competitive, and that the level of cover met your expectations. It’s also great to know that the Defaqto 5 Star rating gave you added confidence when choosing your policy.
We appreciate you highlighting these points and are glad your experience has been a positive one.
Kind regards,
The MPID Customer Service Team
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