Lebara NL Reviews 63,165

Clear and fast communication. Solved my issue in few minutes. My thanks to the employee Sharona

Beware of scam with periods of inactivity. Their website clearly states you have 120 days to stay with your number and credit:

"Validity of credit
Lebara credit has an unlimited shelf life. However, you do have to call, text, use data or top up once every 90 days.

Don't do this? Then your services will be blocked. You then have 30 days to top up before your phone number expires permanently."

But if you call and ask what's wrong with your number, they say it's already lost, and if you ask why it's lost before 120 days after a top-up, they're just plain rude "I answered you question, I will hang up".

If you don't want to lose you credit (I lost around 30 Eur), lose access to your accounts or listen to their support telling you you're dumb, consider avoiding Lebara.

I had an incredibly frustrating experience with Lebara's customer support today and spent more than an hour trying to resolve a simple issue.

The problem started when I experienced network coverage issues for many times recently, and was unable to get help through the online chat, which repeatedly directed me to an automated system. When I finally contacted customer support by phone, the experience became even more frustrating.

Long wait times: It took more than 6 minutes just to reach an agent.
Repeated verification: After completing identity verification through the automated system, I was asked to repeat the same questions again with each agent.
Calls disconnected: On several occasions, agents told me my answers were incorrect but did not explain why. Instead, the call was ended, forcing me to call back multiple times.
Communication difficulties: There were significant communication challenges during several calls, which made it difficult to explain my issue and complete the verification process.

After 4-5 unsuccessful attempts, I finally reached an agent who understood the situation and resolved the problem professionally by sending a new sim card.. While I appreciate that individual's help, needing more than an hour and multiple calls to receive assistance points to serious issues with customer service processes and training.

Overall, I am very disappointed with this experience and hope Lebara improves its customer support quality and accessibility. This experience is especially frustrating because customers on fixed-term contracts remain committed to the service even when they encounter ongoing network or customer support issues.

Top snel perfect

Great service and amazing company

The porting process took one week to get started and I had very slow internet connection at the beginning. After my initial review about the obvious issues, the customer service contacted me and the issue with the slow internet connectivity was resolved. Now the 5G functions as expected but the most important finding was the fact that the heroic support really works. And after all, this is what matters the most. Problems can always occur, the real thing is what do you do when this happens, and Lebara did an excellent job.

The client is really patient and helpful. I am grateful to him!

Best employe every, hery helpful and listening and calm and I love her❤❤❤
Hope there are more peple like hwr to help you and explain this and this, everything was perfect in our conversation.
Thank you very much and much love❤

I do not receive my order 35341268, of the 29 May, and I am not able to contact anyone.

Scammers!
Don't trust at all. I don't know how they have such high reviews.
They got my money but say that the account belongs to a Chinese person that I dont even know.

Great customer service, I just ported my number from KPN to Libara and everything was handled smoothly and ahead of timeline :-)

Topie hlm mooi

The service is good but their web portal leaves things to be desired. I needed 4 SIM cards but instead of being able to order four I could only order one at a time. The other problem is the ordering process. When you order a SIM card from a country outside Europe (I assume) the transaction will not complete but the order will be processed anyway. I changed from my Canadian IP address to one in the Netherlands and everything proceeded fine from there on in. The problem is that the order that never completed on the portal was still processed, so now I am getting 5 SIM cards. Not exactly what was expected. Either remove the country restriction, or give an error indicating that the order must be placed from a Dutch IP address. Also, stop insisting on asking for a European mobile number when ordering. Obviously I don't have one. For a company that has so many customers from all over the world it is an odd thing to do.

It was a nice experience. The Lebara executive understood my doubts and answered them clearly.

First month app told me i have 38gb used of the 40gb… second month the app only had 20gb visible so i thought i still have 20gb..so i went over the bundle! 500mb 50€ extra!!! Crazy scam! It looks like they do this on purpose! They don’t want to help people because they ask 1.50 to switch of over bundle data… why is that not a free option? Ow and guess what my internet was so slow out the bundle it was not even able to upload their website to buy some new internet i tried that 10 times and that cost me 50€ for not opening a website… bad experience!

I had a conversation with Michael from the support team he was extremely helpful overal great experience Thank you Michael.

They were empathetic and understandable. It is a customer centric company rather than chasing cheap profits. They value customer satisfaction more than the money. I would highly recommend Lebara!