Free mobile Reviews 

Like so many similar cases, FREE refused to cancel the subscription even it had been done legally and exactly as described in their own regulations. Several very long phone calls to Customer Service staff have proven a total waste of time. Hard to believe that the people I talked to are so incompetent; I think they are trained not to solve the problems, on the contrary. It is the worst company and customer service I had to deal with in my entire life, and I am deeply ashamed that it is a French company. Interestingly, the founder of the company is a billionaire, and the main shareholder of the parent company, and his wife is the daughter of the richest man in France. I don't put names so that the comment is not flagged but it is easy to verify. One wonder if the top management is aware of the crooked methods their employees employ. It is also interesting to see how fast they threaten the customers with legal actions. In fact, it is their methods of harassing customers who don't need their service anymore that are illegal. Stay away at all cost.

Do not go anywhere near this company. As others have said, they are crooks and their customer service is appauling! The data deals they offer look attractive but their connctivity is very poor and unreliable. We arranged everything in store, but they somehow managed to get our address wrong and now it is impossible to change! Changing for a better company...

Update:

We eventually had to drive to our nearest store (60km away) to update our address details. The staff there pretended not to speak english but eventually decided to, stating that it was company policy not to!
We paid for two new sims and were advised that we should be able to get a refund.
I took their advise and sent the receipts to Free mobile and got a response from them saying that since we decided to purchase the sim cards in store Free mobile would not be able to issue a refund!

I though I would take the time to break down our experience as a warning to anyone considering becoming a Free mobile customer:

I ordered 2 new lines at the biginning of September, paid for both and paid for the Sim cards to be delivered to our address. Unknown to me, the address that we had set up in the store with a member of Free mobile staff was incorrect. The sim cards never arrived. After a week had gone by, I contacted Free mobile who informed me of teh address problem. It was impossible to change the address over the internet and via this Twitter exchange, no matter how much proof I sent them, I was just told to be patient. After 3 weeks, we decided to update our address in store (60km away).

We have never received the Sim cards by post. Free mobile still think it is okay to charge for this.
We have not been able to use the new lines for 3 weeks and have still been charged for the service!

Worst Worst Worst service for cancelation of subscription. Free mobile France is the worst service because they will take forever to cancel the sim card when even if you have left the country permanently and continue charging money even when the sim is not in use. I have send 2 letters of resiliation and called 100 times to demand the cancel of my number but it is still active.

Horrible experience with Free mobile.fr. I was using free mobile with fibre box for 2+ years. I have to move out of france due to my work. So i surrendered the box and latter i send the terminate letter to cancel the mobile subscription. (Which is usually a AR(ack) letter). I received back an ack that they got the letter. But my bank account is continuously detected for the subscription fee. I contacted customer care via fb as i am not in France could not reach from other country. (No one will pickup the call). CS in Fb said, they stricked out the letter , you need to send another letter. (I really dont know what they mean.. what hell! How come they have thrown the letter just like that) . As i am not in france, letter from another country is costly..almost 1 year subscrption fee ) . Again contacted CS in watsapp, she/he acknowledged and told she terminate the contract. (3 months gone) but it also not happened till now. I could not stop from my bank as well.

Horrible horrible experience.

I was lied to by an agent at their store who said that international calls (including to the US) would be included in my plan. This was not the case, and I was then over-charged by 3 times what I was quoted. Tried to remedy with their CS and was likewise disappointed. Sham company that should be fined for false advertisement!

Terrible service, ordered a phone which was supposed to arrive in 5 days. After 5day the status still showed it was not even in preparation to be shipped, when I called to cancel the whole thing, they didn't want to and told me to be patient and to wait another WEEK. Next day I was supposed to leave for 2 months. They were very quick to take the money but not so quick to do their part of the contract. I don't appreciate that way of doing business and will be looking into resolving this with a legal help.

Worst services and worst workers. They are just for time pass. When u want to buy sim it’s too easy and very sweet attitude . But when it comes to service and problems after buying sim then their whole attitude and service are like we getting their service for free. Worst workers every time I visit free sim workers. This company doesn’t deserve even a 0 number. It’s. Worthless. Be careful before subscribe for this free fraud

Don't touch this company with a barge pole!

From start to finish, a terrible experience. The installation was a month late and 100€ more than quoted. I've had a random bill for 400€ raised in error. Free also charged me 50€ for a charge I didn't owe and they even sent me an email confirming I didn't owe it. Their customer service team does answer the phone but apparently what they agree to doesn't seem to get implemented or entered into the system. I'm still trying to resolve issues 3 months later...

They are thieves.. I don't recommend anyone to subscribe with them.

I cancelled my contract with them in December 2020, when I changed operators, the process was smooth and I assumed all was good.

I have received no Facture via e-mail since the last one in December when my contract was automatically cancelled when I took my number to my new operator.

Had I not checked my bank, I would not have seen the continued monthly charge of €30 which I assumed is from renting the Mobile still (of which I do not use!)

I recieved no contact from them, with a request to return the phone, or if I wished to return the phone.

Their Customer Support site is utterly terrible, no option to contact them via e-mail or via support ticket/webchat only phone, while I can speak French, I do feel comfortable doing so via phone (phobia due to working in Customer Support myself for several years).

Requested my Bank to Block the SEPA payment.

Absolutely appalling, DO NOT USE !!! I have now waited 2 months for wifi, and am still not connected, impossible to call them either, they hang up. To top it all I have a Bill for over €100 for the pleasure.

While in France, I experience card fraud and had to get a new debit card. Looking more closely at my bank statements, I realized Free was charging me almost double the agreed upon price but was willing to look past it for convenience. Then they wouldn't allow me to update my card information. Tried canceling the service but there's no way to cancel except by mail (as others have pointed out). My SIM card became useless and they are still charging me. Save yourself the headache.

They don't speak english. When I subscibed they told me that there is no problem to cancel the subscription but when I went to cancel (because the next day I was leaving France) they told me that to do so I had to send a physical letter (we are in 2020) saying "I don't want the number anymore". The second option they told me was to stop paying and after a couple of weeks there would have been an automatic cancelation of my number. Well guess what, it wasn't true so I had to pay for 3 months that I didn't use the phone

Very hard to reach them on the phone. They have no 24/7 helpline and even during their working hours only the voice mail gives you instructions so no instant personalized solutions in case your internet is not working, which happens annoyingly often during lockdowns. Perhaps if I send them a raven, my problem will be fixed sooner than if I keep trying to reach them.

Incredibly hard to cancel your subscription. They hang up on you 5 times before you can talk to someone, and then no one speaks English. You have to mail (not email) them to cancel your subscription and to get the address, you first need to call them, which is again only in French and terribly unclear. There is no online option at all to cancel your subscription.

They are still at it! Left France 4 months ago after advising Free while in France that the 2 services we had were no longer required. They are still attempting to charge for them - we finally had to cancel the card as despite the bank refunding each invalid payment and blocking Free from payment by us, Free resubmitted with a different ID on their part to get around the bank's intervention! Several letters sent - in French - including by registered mail and having received, at least the first time, the acknowledgement of receipt of cancellation from them. The fact that they have a rapidly implementable method to get around a bank's security procedures tells you all you need to know about them.

My first number in France. I kept receiving weird calls from foreign countries that seemed like drug-related. They did nothing about it. I have paid huge bills and almost never the amount they show in the offer. Overcharged for everything. Customer service refused to talk to me and hang up on me, constantly. Looking for a new provider. I would love to sort this out, very low expectation for this to happen.

I took the 80GB plan, but they don't mention that you get NO SPEED AT ALL. I am talking about a few Kb/s!! Any normal website takes more than 10 seconds to load!! No matter how many bars you have on your phone, no matter which location (nature or city)! This is fixed! Even phonecalls quality sucks and interrupt sometimes and you have to call back the callee.
This is worst service EVER!!!
They also hide behind service. On internet, I got disconnected on direct chat. On the phone I can ONLY REACH A COMPUTER VOICE!!!! (And it didn't help.)
AVOID!!! AVOID!!! AVOID!!!

This company must be the only one in a developed country to have such a corrupt business model.

They demand a French written letter sent to Paris to cancel a subscription. Even when corona stopped all mail in my country, I could still not cancel it any other way. Clearly just trying to get people’s money and not trying to make them happy about their product.

Have spoken with them on the phone several times, but they are not allowed to speak English... So if you can’t speak French then don’t even bother contacting customer “service” (no service about it, though).

At last the mail arrived, but they still waited one month until cancelling. By doing that, they could charge me 20 euro once again - Even though, I hadn’t used the subscription for two months!

I refused to pay, as they clearly just tried to get more money! After many mails back and forth, they ended the discussion. Their final move was to take me to court in France. Imagine trying to sue someone that you illegally have obtained payment from... wouldn’t have happened in my country!