Free mobile Reviews 

Happy with the fast fibre internet service but the price doubles after one year at end of 'promotion' entry rate of €16/month. So I told Free that I was going to change to a new operator. To keep me as a Fibre client Free offered to include my mobile phone contract in the new €35/mo price. I accepted this and kept my old number, and Free cancelled other mobile contract. But when I open my Free SIM card received by mail, it is not triple cut, only double cut. So the SIM card doesn't fit my phone and I'm now supposed to buy a new Nano SIM card at €10... meanwhile having no phone service? It's just stupid to send people a card they can't use for their phone and then demand they pay for a card that fits. Oh and I can't even call customer service cos I don't have a SIM that works. Guaranteed to make customer angry. For now I'm locked into their services but I leave Free, no regrets! I was happy with RED SFR for mobile so I suggest you try them instead.

I haven’t been on a free Sim , but I have heard that they are not working.

I went to a store to subscribe to my freebox wifi set and double confirmed with the lady if there should be any hidden charges that I should be aware of. She reassured me saying that it's just the cost of the player, and there aren't delivery costs at all, and said it would only be xxx value. TELL ME WHY, when I see my bank statement I was charged more than double the price for "service and other fees". Contacted the service team and they basically just replied with a little "oops but it's in the fine print that we emailed to you" and "sorry it was not communicated to you clearly".

I was basically lied to and scammed into subscribing. Now I know I'm going to have a difficult time unsubscribing as well, having read all these comments. Faire attention à Free mobile les arnaquers

Also, unreliable wifi because I could not even set it up on my own (as stated) and it was only successfully set up after TWO technicians had visited my apartment. The technicians were nice but it's just inefficient and unreliable. Sometimes the wifi is way slower than it is advertised too. Overall, not recommended.

I went to the free store to get wifi the 25th of October and they scheduled a technician appointment to activate my line, but then they cancelled it and after almost a month (23rd of November) I had no news about it, so I went to the store and they told me they finished the boxes, so I had to change to a more expensive plan to get the connection, but I could not unsubscribe without paying the yearly amount. So I did, in a week the other box arrived, they told me to plug it and it should have worked, I did and it is not working, I went to the store and they told me that I should call the technical service, which is in French, and I don't know how to speak french.
So it is since 25th of October that I am stuck without wifi and I cannot change to another service, that thing should be illegal

Network is very poor. Gets disconnected everytime.

I am without internet for 3 weeks now aparently a general problem afecting other users, so 3 weeks to fix an issue that affects several clients? They aren't even capable of giving an time estimate on the fix.
No customer support, when i went to a physical shop they tried extorting me 50 euros to give me their mobile internet.
I work from home and this is a disaster, i am in contact with my company lawyer and will open a claim.

I had a problem yesterday that I apparently couldn't solve on my "espace abonné" alone, so I wrote to the customer service. I don't think I have ever had such a bad experience as yesterday's. Instead of trying to help me they replied that "They though they had been crystal clear" when they first said I didn't have any other option and that keep bothering them would not solve anything. This is not how you should handle costumers even if they can't be helped the way they wanted to be helped. This is just unpoliteness. Now I have to solve things alone, but once I have come out of this mess I'm going straight to some other French telephone company and I'm leaving FreeMobile.
If I could put zero stars I would, Highly unsuggested to anyone.

Awful company to deal with. Good coverage, but they cease your service without warning and make you pay more to reinstate. We were travelling and they also debited our account with way more money than expecte. Even when you are on a no contract plan, you have to end it in writing!! Do not use them. You have been warned!

I have been with FREE for several years now and at first all was well! I had great coverage and the customer service service was excellent. Since June everything has gone wrong!! Their customer service is the worst I have ever experienced!!!! It is revolting! Since June I have had no signal in my village and have and apparently, I have been told that if I want to lodge a complaint and make a claim I have to do it in writing as they do not take emails and that they have 30 days to reply to you!!! I have worked for major international companies, larger than and their policy was that if they received a complaint it ,had to be replied within 24 hours, not a month!!!! This is the most disgusting service I have ever received from any company!!!!!!!!

I am fuming ! Bunch of incompetents!
I ordered 2 SIM cards with 2 numbers (one for me and one for my daughter) I received only 1 card and after 2 weeks of trying to get hold of them . They finally reply (on WhatsApp) they said they took care of it and I should receive the second card in few days.
I did but it turns out it was a replacement card! Never seen so much incompetency together. I already spoke to 4 different advisors. No one knows what’s a going on. All the same unprofessional.

Free is the complete opposite, once you own a sim card they make it extremely difficult to cancel the contract. Even after following all directions online I still didn't manage to get it cancelled and I still continually got charge monthly for a service that was meant to be cancelled. Do yourself a favour and stay well clear of this network unless you intend to use them forever

Worst company ever. So much anxiety because so many problems (WiFi installation, mobile phone plan, calling them for assistance). Companies like this make me lose hope in humanity.

Horrible company, It's almost impossible to cancel if you dont speak FLUENT french, because when you call to cancel they will try to counteroffer, if you dont want to hear and just cancel,they tell you please get a french speaker. So I had to pay a legal letter to send a written solicitude to cancel my subscription, apart from this I'll have charged their cancelling fees of around 50 euros, and also the extra month that passed (I've been trying to call again with hopes of finding a spanish/english speaker but they never do)

Their whole business is built on that it's almost impossible to end the contract with them.

They are professional thieves.

One of the worst companies in the world, avoid! Do not contract any services of them, my wife make a call and they are charging was for a lot a services that I did not contract.

Nice price and offert. The problem is that they are not longer using Orange network but anyways it works perfect. Recommended.

Horrible scammer company...the write their terms of usage in such a way to scam the user ....please avoid this company

I travelled to the US on the 2nd of April 2022. I couldn’t make phone calls only WhatsApp and Internet worked. Free assistance never did anything to help and I had to buy a new phone and line from AT&T.
No sign from Free Mobile since then even after calls to compensate.
Not a serious business. They don’t care about their service nor their customers.
Shame.

AS FRENCH SERVICE THEY DO NOT SPEAK ENGLISH, THEY DONT HELP AND THEY MAKE IT HARD

It is super hard to just cancel my subscription. Yet to figure out..

AS EVERY FRENCH SERVICE THEY DONT KNOW TO SPEAK ENGLISH, THEY DONT HELP AND THEY MAKE IT HARD AS HELL!