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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the user experience to be positive, with many highlighting the ease of purchasing, installing, and setting up products. People often describe the process as simple, timely, and effective, appreciating the smooth functionality. However, some people were dissatisfied with the product itself, reporting issues like invalid or already-used keys, or receiving the wrong product. There were also instances where customer service was not responsive, with some reviewers stating they received no replies to emails or had difficulty reaching the company for support.

What people talk about most

Product

Users describe ambiguous interactions with product. While some customers report receiving their product key... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. While many customers praise the customer support,... See more

User experience

Customers had positive experiences with the user experience. Many found the installation process very easy... See more

Response time

People report ambiguous experiences with response times. Some customers praise quick responses, with issues... See more

Customer communications

Consumers find contact to be ambiguous. While some reviewers report quick, polite, and helpful responses to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Problem with activation key already being used. Spent an hour or so with Microsoft Office AI support before resolving the problem.

Rated 4 out of 5 stars

Ok product, Four stars hard to get good download took two tires to get functioning down load. Other wise good support.

Rated 4 out of 5 stars

There was a problem with the product. They fixed it in a very timely manor.


Company details

  1. Software Company

Written by the company

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Contact info

3.3

Average

TrustScore 3.5 out of 5

224 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Their price was almost too good to be…

Their price was almost too good to be true. I received my product code immediately along with instructions on how to download the software. When the procedures did not work, I thought I had been scammed. I asked for help and received additional information the next business day. That worked exactly as expected and I am now up and running. Seems to be a good professional company.

24 November 2023
Unprompted review
Rated 3 out of 5 stars

More complicated than it needs to be

Buying the key was easy. Finding the software was not it made it very frustrating. I finally saw the link in the middle of all the instructions on the web page. Forget getcid.info did not work for me. Call Microsoft direct 888-652-2342 for activation. That was very easy...Office 2019 working like a charm!

27 November 2023
Unprompted review
Rated 1 out of 5 stars

Customer NO Service

11/15/23 We couldn't give a negative rating. We bought this software. No link to software was attached to receipt. No customer service on website. No reply to email inquiry about how to obtain software download. Total waste of time & money. Will cancel order after 24 hours. Order number: 3087
Date: November 16, 2023
Total: 26,99$
Payment method: PayPal
Order details PRODUCT TOTAL
Office 2021 Professional Plus Activation Key –

16 November 2023
Unprompted review
Rated 4 out of 5 stars

Excellent customer service

After purchasing I got a few confusing e-mails that made it seem like my order hadn't gotten through correctly. I sent a mail to customer service. They responded immediately and solved my problem. And the product worked as promised.

9 November 2023
Unprompted review

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