First: you carry quality pieces. 2nd the price was a bit irresistible. 3rd the chat/email was top notch: quick, specific, helpful. 4: you allowed us a pick-up time during your non-regular open hours.... See more
Company replied
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See what reviewers are saying
The product I bought was categorized as UNUSED. However when I open the package, the item seems customer return. Some of the parts were not even disassemble and properly packed. There were visible da... See more
Overall very good experience. Definitely will use again. 4 stars, because when choosing delivery would prefer to know that’s they don’t bring it in the apartment. Otherwise would be happy to pay extra... See more
Really good prices and furniture pieces, however the shipping was quite poor. My order was a couple weeks late and missing one piece (the piece arrived a few days after the majority of the order). Ot... See more
Company details
Written by the company
The marketplace that removes the hassle of buying and reselling pre-loved furniture. Extending the life of great design since 2019.
Contact info
Finland
- hello@mjuk.com
- mjuk.com
Wonderfull people working there
Personal was very helpfull. They show me two tables, suggested the better one and suggested to take one part from another table. Also they helped me to put the table into my car. Thanks to them!
15 November 2022
Reply from Mjuk
Hi Ivan! Thank you so much for your feedback - I will forward that to our warehouse team! Regards, Isa / Mjuk
Very good quality couch 🤭
11 November 2022
Reply from Mjuk
Hi Natalia! Big thanks for your nice feedback, we really appreciate it and it helps us develope our service! :) Regards, Isa / Mjuk
Reply from Mjuk
Hi Olivia! Thank you for your feedback and awesome that everything went smoothly with your order! :) Isa / Mjuk
Reply from Mjuk
Hi Petra! Thanks for your feedback we really appreciate it! Isa / Mjuk
Great items that were delivered on time.
16 November 2022
Reply from Mjuk
Hi! Great to hear and thank you so much for your feedback! We really appreciate it and it helps us develope our service in the future! :) Isa / Mjuk
Friendly and efficient service
Communication regarding the delivery was clear and the service was friendly and efficient. This is my second Mjuk purchase this year and I'm very happy with everything so far.
15 November 2022
Unprompted review
Reply from Mjuk
Hi Gino! Thank you for your feedback, great to hear that we have succeeded! We look forward to your next purchase when the need arises. Regards, Isa / Mjuk
Overall experience was so good!
Overall experience was so good. Employees were helpful. I went to pick up my order from warehouse. Only improvement that could have been made is at the area of the warehouse it's not clear where the pickup point is. We had to search the area little bit to find the entrance.
1 November 2022
Reply from Mjuk
Hi! Thank you for your feedback - we really appreciate it! :) We are working on to get the pick up point to even easier to find! Isa / Mjuk
The condition of the product matched…
The condition of the product matched the description. Quick and friendly service.
1 November 2022
Unprompted review
Reply from Mjuk
Hi Mira! Thank you for your nice feedback! It helps us to develope our service. :) Isa / Mjuk
Great products and great service
Great products and great service. Thanks for the beautiful furniture!
13 September 2022
Reply from Mjuk
Hi! Thank you for the feedback, we really appreciate it! :) Isa / Mjuk
Excellent service by Mjuk including…
Excellent service by Mjuk including delivery! From orinal order confirmation it took a while (maybe a week) before I got any further confirmation on shipping, yet once on move- very nicely and transparent handled. Products as new!
8 September 2022
Reply from Mjuk
Hi Virpi! Thank you for you kind words and feedback. :) Every feedback helps us develop our serivce! Isa / Mjuk
Efficient and friendly service
Third time dealing with Mjuk and have to say, super efficient and nice people at customer service. Delivery guys have been each time really nice. Keep these guys smiling! 😃
23 August 2022
Reply from Mjuk
Hi Rose,
AH wow how nice to hear. Thanks a lot for the feedback. :)
Have a good weekend!
Best regards,
Mjukteam
Very good experience
Very good experience, the two guys made a really good job helping me. A clean and nice sofa ! 🙌🏽
23 August 2022
Reply from Mjuk
Hi, ah how awesome to hear. :) Thanks for your feedback, we appreciate it a lot.
Welcome to Mjuk again!
Best regards,
Mjukteam
Again everything went smootly
I'm from Finland. My chair was in storage in Sweden still it got delivered quikly. Customer service was helpfull and fast. This was my second from Mjuk and i'm very pleased to whole experiences.
22 August 2022
Reply from Mjuk
Hi there! Thank you so much for the kind words, we are happy to hear your experience with us was great :) We hope to see you again in the future!
Excellent customer service
Excellent customer service! Reasonably priced delivery included furniture carried inside apartment and not left outside like many competitors do. Delivery came as agreed and service was very friendly. Furniture was as described in the web site. This business model and company is spot on!
21 August 2022
Reply from Mjuk
Hi Elina!
So happy to hear you were pleased with our service! I'll make sure to forward your feedback to our support team, as well as for the delivery team. Thank you so much for the kind words!
Have a lovely day!
Best,
Henna / Mjuk
the color was "dusty pink" in the…
the color was "dusty pink" in the description. When i got the sofa it was brown. They lost one of the items i ordered. It took 3 weeks for the sofa to arrive even if it said on the order confirmation 1-2 weeks.
20 August 2022
Reply from Mjuk
Hi Emilia,
I am sorry again for this. As we emailed earlier the material shifts in color and the description from the original shop said dusty pink. :/
We are sorry for this, but we hope you are happy with the compensation we gave you. :)
Have a nice day,
//Sara at Mjuk
The received money 160 eur was nothing
The received money 160 eur was nothing. The value of the table was over 3000 eur ja Mjuk was sayint that they will sell at leat 900 eur.
It took almost one year.
Scandal. Never ever I will use Mjuk. In Finnish they are HUIJAREITA.
16 August 2022
Unprompted review
Reply from Mjuk
Hi Kalevi!
My apologies for the delayed response and the poor customer experience.
We are sorry to hear your experience was less than great and we'll do our best to make sure we can do better in the future.
Our support team has been in contact with you regarding the sales process – please don't hesitate to get back to us if you have any further questions. We are happy to help!
Thank you for your feedback!
Best,
Henna / Mjuk
Great!
It was great & and i am very happy with the purchased item. What went less good is the emails with the link to the delivery (it was said to be sent but i did not get it). I contacted the Mjuk team and they solved it fast and easy.
15 August 2022
Reply from Mjuk
Hi there!
We are so glad to hear you were happy with your order as well as the standard of service. :) Thank you so much for the kind feedback!
Have a lovely day!
Henna / Mjuk
My item was never delivered after 2.5…
My item was never delivered after 2.5 weeks. I paid for the item and shipping. I have sent 3 emails asking about shipping status, and no response. I have been sent at least 2 emails asking for my experience. I keep waiting for my item to arrive before responding to this. But alas. My experience.
14 August 2022
Reply from Mjuk
Hi Megan! Thank you for your feedback. Sorry to hear that we have not succeeded with your order. Our customer service has been quite concgested in past few weeks so response time has been longer than usually. I will contact you via e-mail and we can chat there more about your order status. Isa / Mjuk
Buying was easy but delivery was more…
Buying was easy but delivery was more trickier. Choosing delivery time via email link didnt work and the timeframe of delivery didnt hold-it was later then informed.
13 August 2022
Reply from Mjuk
Hi Antti! Thank you for your feedback. - We really appreciate it. We have had technical issues choosing delivery time but now it is fixed. We workd hard to develope our service and make deliveryprocess even smoother in the future. :) Isa / Mjuk
I bought a sofa,and it just came out…
I bought a sofa,and it just came out like thz picture.The delivery time was respected and they were super kind.Amazing service.
5 August 2022
Reply from Mjuk
Hi Sokhna! Thank you for your very kind feedback :) Isa / Mjuk
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