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Mixbook Reviews 43,177

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 808 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent printing, sturdy binding, and overall professional feel that truly enhances their photos. Many people find the user experience to be seamless, highlighting the intuitive design process and the ease of creating personalized photo albums and calendars. However, some customers also noted issues with specific product types, such as "lay-flat" photo books, where the binding occasionally came apart. A few other people also felt that the quality of some delivered books was poor, with grainy or blurry photos, or that the website could be challenging to navigate at times, especially for first-time users.

What people talk about most

Product

Consumers generally express satisfaction with the product, often praising the quality of photo books, paper,... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are ecstatic with the quality of their... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the user interface to be... See more

Website

People report ambiguous experiences with the website. Many customers praise the website and user interface as... See more

Order

Users describe ambiguous interactions with order. While some customers praise the incredible user interface... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I use Mixbook to create annual photo albums of my grandsons. I find it easy to select and manipulate the photo spread layouts. I can move things around and customize the looks. Sometimes, the resol... See more

Rated 4 out of 5 stars

I have ordered several high quality photo books from Mixbook. I have always been impressed with the easy to use website and beautiful photo books I have ordered. My most recent order I tried a new for... See more

Company replied

Rated 4 out of 5 stars

Many of the photos in the photo book looked very different from how they appeared in the app … the colours were oversaturated. The agents were next to useless in trying to resolve the issue. However,... See more

Rated 4 out of 5 stars

I put together a calendar with multiple pictures and found their software very easy to use with plenty of options for text and images. I held my breathe awaiting the printed results - which were r... See more


Company details

  1. Photo Printing Service
  2. Art Supply Store
  3. Gift Shop
  4. Hobby Store

Written by the company

Mixbook makes creating beautiful photo products easy. With its powerful design editor, you can transform what matters most to you into one-of-kind photo products. Combining endless customization with beautiful design, Mixbook allows you to create something that truly reflects your personal style. With its collection of on-trend designer themes and unique templates, you’re sure to find a design you’ll love—or you can create your own. Our vision is to empower every person to tell their story and express what they care about most. Our mission is to give people an easy and powerful way to create the most beautiful personalized products in the world. Our promise is to deliver a beautiful expression of what you care about most. Mixbook was founded by Inc 30 Under 30 entrepreneurs from UC Berkeley and has been featured on the Today Show, Good Morning America, TechCrunch, The Verge, Washington Post, New York Times and many other global media outlets.

100% Happiness Guarantee

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If you’re not completely happy with your order, you can return it at any time.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

43K reviews

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Replied to 41% of negative reviews

Typically replies within 2 weeks

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Rated 3 out of 5 stars

I was extremely disappointed with 2…

I was extremely disappointed with 2 things on my last book--I make sure the margins on my books are within the website parameters but when my book was printed the photos, etc were cut off on 2 of the sides. Mixbook did reprint the book but then it was slanted on the printer and several of the pages had white showing at the top. There needs to be some educating at your printer.

1 August 2025
Mixbook logo

Reply from Mixbook

Thank you for sharing your experience — we’re truly sorry to hear about the printing issues with your recent book. While we’re glad a reprint was provided, it's disappointing to know the second copy still fell short. Your feedback about margin accuracy and print quality is incredibly important, and we’ll be sure to pass it along to our production team. We really appreciate you taking the time to let us know, as it helps us improve.

Rated 5 out of 5 stars

Mixbook is super user-friendly

Mixbook is super user-friendly. I like to upload folders of photos and then I can place them myself or have the program auto-place them. Lots of cool stickers and designs. It is super quick to make a book and the quality is good...I recommend the glossy over the matte.

1 August 2025
Rated 4 out of 5 stars

Love the products

Love the products! Need improvement in how to make the books though. A simple step-by-step video would help. The Chat feature is not helpful but the customer service email is very good.

1 August 2025
Rated 5 out of 5 stars

Great stuff you have here

Great stuff you have here. Having used a competitive photo book app I was really surprised how well Mixbook was very intuitive to use. A few missteps and confusion on my part. (loading images and trying the 'magic' option and ended up making a mess of what I'd done. The help option, text & video, helped greatly. The ability to build albums is a winner for me as well as being able to sort images by date.

Some problems I've had was the cursor would not be able to select when I would go to full screen. Probably on my end and I was able to recover.
Love the ability to fine tune the images. The map feature is a big plus for me, a bit touchy but still great.

The layout option is helpful when you need a second opinion. Text input is easy to use and the options seem endless. Themes? Haven't really tried these but I see something in the future to use.

The finished product is absolutely beautiful. To use this is a perfect way to document our life.

Thanks Mixbook.

T Loftus

1 August 2025
Rated 3 out of 5 stars

their customer service is top notch!

their customer service is top notch!

I've used your products for 12 years now, and I feel I keep having to dumb down my design on the pages due to your tightness or accuracy of how it is actually printed. I am a designer and work hard to layout my pictures on the pages and it gets a little tricky at the edges - so I wish they had better warnings about it - I have also suggested to them that they put a dashed line near the center bind... to remind folks that unless they purchase the lay flat style book from this point on, the image may be hard to see. I also wish they had a ruler at the all the edges that the user could either turn off or on... and a grid on the page! Instead they only have a feature that will help align things... which is sometimes helpful, but not always - give us a feature to turn that off!!!! So there is room for improvement and I'm really hoping they pick up on some of these helpful hints soon. Fingers crossed because I do love the product.

1 August 2025
Mixbook logo

Reply from Mixbook

Thank you so much for your thoughtful and detailed feedback — we truly appreciate your continued support over the past 12 years! We're glad to hear you've had great experiences with our customer service and that you love the product overall. At the same time, we completely understand your concerns about layout precision and the challenges you’ve encountered as a designer. Your suggestions, especially around center bind indicators, rulers, grids, and alignment controls, are incredibly valuable. We’ll be sure to share this with our product team as we work to improve the design experience.

Rated 3 out of 5 stars

Quality is good

Quality is good, but process of creating book is cumbersome

1 August 2025
Mixbook logo

Reply from Mixbook

Thank you for your feedback — we're glad to hear you're happy with the quality! We also appreciate your note about the book creation process and understand it can feel cumbersome at times. Your input helps us identify areas where we can make things smoother and more user-friendly.

Rated 5 out of 5 stars

France in 500 Photos

My book consists of nearly 500 photos of areas and people around France. I arranged them as I thought worked well, but the experts at Mixbook reworked some of my layout. They did a spectacular job.

1 August 2025
Rated 3 out of 5 stars

Mixbook has great software that is easy…

Mixbook has great software that is easy to use. However, over time the price has exceeded its competitors. The last book I created, the print on the spine was too close to the edge and appears cut off and the binding was subpar.

1 August 2025
Mixbook logo

Reply from Mixbook

Thank you for your feedback — we're glad to hear you find our software easy to use, though we're sorry to hear about the issues with the spine print and binding on your recent order. We’d love the opportunity to make things right. Please reach out to us via email or chat so our team can take a closer look and assist you further.

Rated 5 out of 5 stars

Upside down pages

When I received my latest Mixbook (I have ordered many)that was to be given as a gift, I found several pages that were printed upside down. I contacted Mixbook and they sent a replacement copy at no charge and on RUSH delivery. I was so happy. Thanks for the great customer service!!

1 August 2025

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