Genuinely disgusting , waited 5 weeks for a deposit back and they charged 100 for cleaning damage that was there before we moved in . The landlord went on holiday to Canada and dident care if we were... See more
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Do not have any dealings with this company. They offered to buy our house, strung us along until all the conveyancing was complete then pulled out with no reason when everyone was ready to exchange. T... See more
Absolutely TERRIBLE AWFUL company. Please do not use this company, they have switched names from student haus go get away from all the bad reviews. When we moved in the house had a mice in, and they f... See more
I wasn't happy to be a tenant of Mistoria until manager Sarah Boothroyd visited me together with the new landlord and I realised that some people really want to do their job properly. I was a bit angr... See more
Company replied
Company details
- Real Estate Agency
- also in
- Accounting Firm
- Asset Manager Service
- Investment Company
- Investment Service
- Property Management Company
Written by the company
Mistoria Estate Agents Are A Leading Estate Agency In The North West. With expertise in sales and lettings, our team can help you find a new property; buy and sell your home or for landlords, manage your property portfolio. As professionals with extensive expertise and local knowledge, the team at The Mistoria Group are able to provide all the necessary skills in-house to manage every stage of the investment process. We specialise in high yield properties in the North West of England and the rest of the UK; providing a 360-degree service that gets your portfolio working hard from day 1. Securing exceptional combined cash returns of 13% We ensure that investors are presented with secure investment opportunities and receive an exceptional combined cash return.
Contact info
22 Church Road , SK8 7JB, Cheadle Hulme, United Kingdom
- 0800 500 3015
- info@mistoriagroup.com
- mistoriaestateagents.co.uk
2.5
Poor
48 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 16% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disruptive experience
Landlord let himself into the property on multiple occasions with no notice to tenants. Repair people sent to the property and not always with enough notice, and occasionally with no notice at all. Continuous disruptive building work in and around the property during the tenancy. Felt difficult to relax in the place that was supposed to be home due to strangers coming in and out to fix one thing after another, that could have been done before the tenancy or even afterwards. Access was on occasion needed to my room, on occasions where I was told it would just be the communal spaces. If this wasn’t the case and I had received more communication it wouldn’t have been quite so bad, but it really felt like I wasn’t respected as a tenant.
11 March 2023
Unprompted review
Reply from Mistoriaestateagents
Hi, Thank you for leaving this review. We are really sorry that you feel your tenancy was disrupted throughout your stay. We try to ensure we make any repairs in a timely manner with as little disruption as possible, we are extremely sorry that you feel this was not the case for you. We have noted your comments and will endeavour to do better.
Absolutely the best estate agent we've…
Absolutely the best estate agent we've dealt with
Tracey Glory and James were helpful from the start
Very helpful and friendly
Thank you we love our new home x
16 February 2024
Unprompted review
Reply from Mistoriaestateagents
Thank you Sally for your review, we are delighted you are happy in your new home. I will ensure the team at Pall Mall are made aware. Lisa
Beautiful Home
I just rented my new home with Mistoria and the process was seamless and the house is truly beautiful. The agents went over and beyond to give me a stellar experience.
6 March 2024
Unprompted review
Reply from Mistoriaestateagents
Thank you Roselyn for your review. We endeavour to ensure all of our tenants have the absolute best customer experience. I am glad to see this was 5* in your case. Lisa
Thanks to Mistoria Estate Agents
Thanks to Mistoria Estate Agents, I found the perfect student accommodation that met all of my needs and exceeded my expectations. I couldn't be happier with my new home, and I am incredibly grateful for the outstanding service and support provided by the Mistoria team. If you're a student in search of quality housing options and exceptional service, look no further than Mistoria Estate Agents.
6 March 2024
Unprompted review
Reply from Mistoriaestateagents
Hi Sam, thank you for your great feedback :)
Very proactive and reactive at…
Very proactive and reactive at responding, the team are very professional and provide excellent customer service. They were really quick at securing us with a tenant to occupy the property.
22 February 2024
Unprompted review
Reply from Mistoriaestateagents
Thank you for your feedback, we are delighted that you are happy with the service you have received :)
Trusted and reliable
The team at Mistoria are very experienced and professional. Sarah has a wealth of knowledge and is extremely efficient and a pleasure to deal with. From the moment we met her we knew our property was in safe hands. Lauren and all the staff in lettings have been friendly and accommodating. If you are looking for an estate agent you can trust, I highly recommend Mistoria!
4 March 2024
Unprompted review
Reply from Mistoriaestateagents
Thank you for your 5star feedback, we are happy that our Bolton branch met your expectations!
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