Booked private transfer from and back to Aracife via Hays Travel in the UK and it was much cheaper than Jet2 were asking. The pick-up form the airport went well although we had to walk further than... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Booked MisterTransfer.com for a return airport shuttle in Gran Canaria..highly recommend this company..we were delayed by 3 hrs flying out there and they were waiting for us, beautiful clean minibus,... See more
Company replied
Just back from lanzarote and another perfect pick up and drop off. Flight was late and passport control terrible but our driver waited. And on time on return. Totally recommend mister transfer 👌... See more
Have used this company several times and have never been dissapointed. In arrivals even though we were delayed an hour,always on time for return journeys.Helpful drivers and decent vehicles, at a good... See more
Company replied
Company details
Written by the company
Mistertransfer is a very reliable private transfer company with unbeatable rates. We provide reliable and efficient ground transportation services to individuals and groups ensuring that they arrive at their desired destinations comfortably and on time. With a fleet of well maintained and fully equipped vehicles, we offer a wide range of transfers options for airport pick ups drop offs to city breaks, holidays and business trips. Our experienced and professional drivers are trained to navigate any route safely and efficiently, with a focus on ensuring our clients' comfort and satisfaction. At Mistertransfer we take pride in our commitment to customer service, offering flexible and personalized transfer solutions that meet our clients specific need and preferences. We understand the importance of affordability, and we strive to mantain competitive rates while ensuring our clients receive high-quality services. Our transparent pricing policy means that our clients have no hidden costs or surprises and our payment options are secure and convenient. In summary our private car transfer company offers reliable, efficient, and affordable ground transportation services with a focus on customer satisfactions. With our excellent reputation and unbeatable rates, in major world wide airports, we are the go-choice for private transfers of millions of passengers each year.
Contact info
Gremi des Fusters, 33 - 1, oficina 101, 07009 Palma,, 07009, Palma, Spain
- +34628746023
- support@mistertransfer.com
- mistertransfer.com
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great taxi firm
Great taxi firm, Great drivers, correct and easy to make appointments on the spot. Driver Jhonathan Acevedo is the best!
1 May 2026
Unprompted review
Reply from Mistertransfer
Thank you so much for your review, Van de Kreeke / Exslager!
We’re delighted to hear that your experience with MisterTransfer was smooth and hassle-free. Our goal is to provide a punctual, comfortable, and stress-free service, so your words truly motivate us to keep improving every day.
We look forward to seeing you again on your next transfer!
Reply from Mistertransfer
It’s wonderful to read your comment, MB!
We’re thrilled to know that you trust us every time you travel.
At MisterTransfer, we strive to deliver the best quality and reliability, so your loyalty means a lot to our entire team.
Thank you for choosing us once again!
17 april
17 april. Plane late. Airport checkin hell.
You left and went leaving me and my wife stranded. Had to get ord taxi = 60+ euros.
Return on 30 april ok.
I want a credit.
1 May 2026
Reply from Mistertransfer
We’re truly sorry to read about your experience,Mr. Malcolm Preston.
At MisterTransfer, we take all feedback very seriously and completely understand your frustration. We’d like to review your case in detail to understand what happened and offer an appropriate solution.
Please contact us at support@mistertransfer.com with your booking number so we can assist you directly.
Thank you for giving us the opportunity to improve.
Reply from Mistertransfer
Thank you so much for your review, Martin Heron!
We’re delighted to hear that your experience with MisterTransfer was smooth and hassle-free. Our goal is to provide a punctual, comfortable, and stress-free service, so your words truly motivate us to keep improving every day.
We look forward to seeing you again on your next transfer!
Reply from Mistertransfer
Thank you so much for your review, Mr Bell!
We’re delighted to hear that your experience with MisterTransfer was smooth and hassle-free. Our goal is to provide a punctual, comfortable, and stress-free service, so your words truly motivate us to keep improving every day.
We look forward to seeing you again on your next transfer!
Excellent transfer despite the delay…
Excellent transfer despite the delay through the airport
29 April 2026
Reply from Mistertransfer
Thank you so much for your review, Gwyn!
We’re delighted to hear that your experience with MisterTransfer was smooth and hassle-free even after the issue with the airport.
Our goal is to provide a punctual, comfortable, and stress-free service, so your words truly motivate us to keep improving every day.
We look forward to seeing you again on your next transfer!
What a great service
What a great service, both from Tenerife South Airport and return. Both drivers were very polite and helpful and drove in a safe manner. Have saved contact details to use them in the future again
25 April 2026
Unprompted review
Reply from Mistertransfer
Thank you so much for your review, Cathy Mackay!
We’re delighted to hear that your experience with MisterTransfer was smooth and hassle-free. Our goal is to provide a punctual, comfortable, and stress-free service, so your words truly motivate us to keep improving every day.
We look forward to seeing you again on your next transfer!
Reply from Mistertransfer
Thank you so much for your review, Jayne!
We’re delighted to hear that your experience with MisterTransfer was smooth and hassle-free. Our goal is to provide a punctual, comfortable, and stress-free service, so your words truly motivate us to keep improving every day.
We look forward to seeing you again on your next transfer!
Received a text in advance the contact…
Received a text in advance the contact met me at airport arrivals and then went to desk and they showed me out to driver! So efficient thanks for making my arrival to Tenerife so sooth!
24 April 2026
Unprompted review
Reply from Mistertransfer
Thank you so much for your review.
We’re delighted to hear that your experience with MisterTransfer was smooth and hassle-free. Our goal is to provide a punctual, comfortable, and stress-free service, so your words truly motivate us to keep improving every day.
We look forward to seeing you again on your next transfer!
I tried booking a taxi in the past it…
I tried booking a taxi in the past it never showed. Today I get a confirmation of a subscription for 25 pound which I do not believe I signed up to why would I the taxi was a no show keep away from this company
26 April 2026
Unprompted review
Reply from Mistertransfer
We’re truly sorry to read about your experience, Richard cotton.
At MisterTransfer, we take all feedback very seriously and completely understand your frustration. We’d like to review your case in detail to understand what happened and offer an appropriate solution.
Please contact us at support@mistertransfer.com with your booking number so we can assist you directly.
Thank you for giving us the opportunity to improve.
Reply from Mistertransfer
Thank you so much for your review!
We’re delighted to hear that your experience with MisterTransfer was smooth and hassle-free. Our goal is to provide a punctual, comfortable, and stress-free service, so your words truly motivate us to keep improving every day.
We look forward to seeing you again on your next transfer!
Best experience ever!
Best experience ever!! I usually use this company and every time is best han previous. 100% recommended.
23 April 2026
Reply from Mistertransfer
It’s wonderful to read your comment, Bel!
We’re thrilled to know that you trust us every time you travel.
At MisterTransfer, we strive to deliver the best quality and reliability, so your loyalty means a lot to our entire team.
Thank you for choosing us once again!
Excellent
Timely, efficient and excellent communication.
1st class service. Highly recommended
23 April 2026
Reply from Mistertransfer
Thank you so much for your review, Stephen!
We’re delighted to hear that your experience with MisterTransfer was smooth and hassle-free.
Our goal is to provide a punctual, comfortable, and stress-free service, so your words truly motivate us to keep improving every day.
We look forward to seeing you again on your next transfer!
Professional and timely service
Professional and timely service , would use them again
21 April 2026
Reply from Mistertransfer
Hello Dave!
Thank you very much for your kind feedback! We’re delighted to hear that you found our service professional and timely.
We truly appreciate your support and look forward to assisting you again in the future.
Have a wonderful day!
On time both for arrival and departure
On time both for arrival and departure. Will use them again.
21 April 2026
Reply from Mistertransfer
Hello Jhon!
We are really glad to hear everything went smoothly and that both journeys were on time, that’s exactly what we aim for!
We truly appreciate your trust and look forward to serving you again in the future.
Reply from Mistertransfer
Hello Murphy!
Thank you so much for your kind words. We are truly grateful to hear that you found the communication clear and the service reliable. It really means a lot to us.
We look forward to serving you again in the future! Have a wonderful day!
Both drivers were on time and very good…
Both drivers were on time and very good with the family
11 April 2026
Reply from Mistertransfer
Hello Diane! Thank you for your kind feedback! We are very pleased to hear that both drivers were punctual and provided a great experience for your family. We truly appreciate your comments and hope to assist you again in the future!
Driver no show
Booked a pick up at Seville airport. Driver failed to turn up, contacted the company who said they would get back to me, which they did not. Had to get a taxi instead. Rubbish
11 April 2026
Unprompted review
Reply from Mistertransfer
We’re very sorry for the inconvenience you experienced upon arrival, Andy.
We’ll review the situation with our local team to ensure this doesn’t happen again. Our commitment is to provide a punctual and reliable service, and we regret that we didn’t meet that standard in your case.
Please email us at support@mistertransfer.com with your booking number so we can provide a personalized response.
Thank you for sharing your experience — your feedback helps us improve.
Took extra £25 from our account for subscription we did not want
Pick up no problem from Palma airport, driver polite and waiting for us when we came out. On our return we were told a couple hours before that our departure time had changed from 4:48am to 4:30am so we had to rush and miss breakfast that we had arranged with our hotel for 4:30. When we were picked up we realised that our private transfer wasn't to be private and we went to another hotel to collect another person and their bike. When we returned I discovered that Mistertransfer had also taken another £25 out of out account as well as the £176.90 that we agreed to pay for our private return transfer. This really spoilt our opinion of Mistertransfer. Thinking this was an error I was told that we had subscribed to their Prime service which we didn't not want/need and they refused to refund our money for a service that we were unaware that we had subscribed to and did not need. Very unhelpful.
13 April 2026
Unprompted review
Reply from Mistertransfer
We’re truly sorry to read about your experience, Andrea.
At MisterTransfer, we take all feedback very seriously and completely understand your frustration. We’d like to review your case in detail to understand what happened and offer an appropriate solution.
Please contact us at support@mistertransfer.com with your booking number so we can assist you directly.
Thank you for giving us the opportunity to improve.
I am extremely disappointed with the…
I am extremely disappointed with the service provided by Mister Transfer.
We booked a transfer well in advance for arrival in Lanzarote, including their premium service which promises flight tracking, communication, and priority support. We were travelling as a group of four, including my 83-year-old father.
Our flight was delayed due to weather (clearly trackable), yet when we arrived there was no driver and no communication from the company. After searching and making multiple calls, we were told the driver had already left and that we would need to arrange our own transport.
This is completely unacceptable. We were left stranded at the airport and had to pay for an alternative taxi ourselves. There was no apology and no immediate offer of refund — just poor attitude and lack of responsibility.
The return transfer was just as bad. The driver arrived over 40 minutes late, and I had to repeatedly call and direct them to our location, causing unnecessary stress and leaving us rushing at the airport.
Overall, this company is unreliable, unprofessional, and does not deliver on what it promises — especially if you pay extra for “premium” service. I would strongly advise others to avoid. Thank you for your response I have however received one directly from Mister Transfer via email which was not worthy of a response and in direct contrast to your response below - dismissive and disgusting way to treat people is how I would describe that response I am happy to share this directly with you.
19 March 2026
Unprompted review
Reply from Mistertransfer
We’re very sorry for the inconvenience you experienced upon arrival, Kars.
We’ll review the situation with our local team to ensure this doesn’t happen again. Our commitment is to provide a punctual and reliable service, and we regret that we didn’t meet that standard in your case.
Please email us at support@mistertransfer.com with your booking number so we can provide a personalized response.
Thank you for sharing your experience — your feedback helps us improve.
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