misterferry.fr Reviews 1,340

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

Un grand merci à mon interlocuteur Bonny super et très professionnel. Je conseille vivement de site. 5 étoiles pour madame bonny .

Rated 5 out of 5 stars

I liked the easiness" to book a trip. The service is corect. La ponctualité. I ll use it again.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 1 out of 5 stars

I am not happy because I saw a total…

I am not happy because I saw a total price when I book my ferry tickets, then I pay and after I discover 7€ fees. These 7€ where not mention at the begining.

4 October 2024
Unprompted review
misterferry.fr logo

Reply from misterferry.fr

Dear Customer, thank you for your review. We remind you that our fees are clearly visible from the first step of booking and again at check-out, before payment confirmation. We kindly ask you to check this information. We remain available for further details, the Team of MrFerry

Rated 1 out of 5 stars

We booked ferry tickets through…

We booked ferry tickets through MisterFerry to Capri but had to reschedule our day trip to Capri due to weather.

First, MisterFerry charged us over €50 for a “rebooking fee”. We paid this fee and upon us paying this fee, we were notified we would be charged the price of our original tickets AND our new tickets in addition to the rebooking fee. Total came out to over €200…

Don’t use MisterFerry!

18 May 2023
Unprompted review
misterferry.fr logo

Reply from misterferry.fr

Dear Customer, we are sorry for your negative review. As anticipated by the booking department, unfortunately the companies impose precise deadlines to be able to request changes and cancellations and, as an intermediary centre, having unfortunately received your confirmation to our e-mails after the maximum time limit, we have done nothing more than apply the penalties required by the companies themselves. We remain at your disposal for further information. Best regards, Misterferry staff.

Rated 1 out of 5 stars

restrictions on travel to Capri

I booked a ferry between Sorrento and Capri.
When I arrived at the port I was told that only residents of Capri are allowed to take cars to the island.
I am told by the ferry company that this information is available during the booking process, but detailed information is provided in Italian, which is not helpful for non-italian speakers. I was not the only person at the ferry queue show had the same problem.
I tried to speak to someone in your organisation, but the telephone numbers you provide are only recorded messages.

13 June 2022
misterferry.fr logo

Reply from misterferry.fr

Dear Customer, we are sorry for your bad experience. Our system, during the online booking, clearly warns the user as follows: "Disembarkation is prohibited for any vehicle without a permit issued by the competent authority on the island of Capri all year round.". We remain available for any further information you may need, The Staff of MrFerry

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