Mister-Auto.de Reviews 20,693

TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

Express delivery is a waste of money. They don't keep their promises. I placed an order on Nov.18 and it was delivered on Nov.24. Spark plugs were damaged, brake discs were unpacked! I returned the... See more

Company replied

Rated 4 out of 5 stars

It would be better if you provide a little bit more information about the parts like technikal parameters, actual photos etc. I would be more satisfied if I could find more parts about Subaru cars. An... See more

Rated 5 out of 5 stars

There was an issue on one item i ordered. I asked for an alternative and it was shipped at no extra charge. Prices are always good. Customer care always responsive. Highly recommend

Rated 1 out of 5 stars

I wait for ordered parts 3 weeks. Package Has been delivered with broken box and Was not complet. I order 4 sparks and in package Was only 1.

Company replied

Company details

  1. Auto Parts Store

Written by the company

Die Firma Mister-Auto ist aus einem Zusammenspiel von erfahrenen Mitarbeitern des Ersatzteilmarktes und Experten des Internethandels entstanden. Um den Bedürfnissen unserer Kundschaft gerecht zu werden, setzt unsere Webseite auf folgende Eckpfeiler: - Eine bevorzugte Beziehung zu zahlreichen Händlern und Teileherstellen, die auf gegenseitigem Vertrauen beruht - Geschulte Mitarbeiter, die bereits Erfahrung auf dem Autoteilemarkt haben - spezialisierte Infrastrukturen für den Informatik- und Logistikbereich Unsere Waren: - Der Autoteile-Katalog von Mister-Auto umfasst mehr als 300 000 verschiedene Artikel - Wir arbeiten mit mit den wichtigsten Zulieferern und Herstellern von Erstausrüstungs- und Ersatzteilen zusammen - Alle Ersatzteile, die bei Mister-Auto.de angeboten werden, sind zertifiziert und entsprechen allen Sicherheits- und Qualitäts-Ansprüchen der europäischen Gemeischaft. Entdecken Sie unser Warenangebot und bestellen Sie Ihre Bremsbeläge, Scheibenwischer, Bremsscheiben oder Stossdämpfer ganz schnell und einfach zu günstigen Discountpreisen.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

21K reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

Very bad

Express delivery is a waste of money. They don't keep their promises. I placed an order on Nov.18 and it was delivered on Nov.24.
Spark plugs were damaged, brake discs were unpacked! I returned the goods. They were delivered to mister auto on Nov.30
And then I had to wait 2 weeks for they refund my money! Disgusting!

12 December 2022
Unprompted review
Mister-Auto.de logo

Reply from Mister-Auto.de

Dear customer, thank you for your feedback. Your order should be delivered to you on November 24th, 2022 and you should have received the delivery on this day. You should have been refunded the full order amount long ago. We regret that the spare parts came to you in poor condition and we apologize for this. Kind regards,
The Mister Auto team

Rated 1 out of 5 stars

Terrible buying experience

Terrible buying experience, will not use again. They sent wrong parts and I then had to jump through hoops to return for a refund. Useless.

16 September 2019
Unprompted review
Mister-Auto.de logo

Reply from Mister-Auto.de

Hallo, wir werden Ihnen dankbar sein, uns die konkrete Bestellung mitzuteilen, damit wir den Vorfall auch überprüfen konnten. Solche allgemeine Behauptungen bleiben leider unbewiesen.
Mit freundlichen Grüßen,
Das Team von Mister-Auto

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