Missoma Reviews 5,748

My gold bracelet broke, so I contacted the company for assistance. They were understanding from the very beginning and handled the situation with kindness and professionalism. Their customer service was excellent, and they promptly arranged a replacement for me. I really appreciated how helpful and efficient they were throughout the process.

Had my tragus pierced was soo nervous but the process was very quick very smooth and they saved my moon stud for me :)

Catherine was amazing. Exchanged my faulty earrings with no issue and had lots of patience helping me pick out a new necklace

Previously purchased the lovely heart necklace from the Barbie movie and was pleased, surprisingly so, by the quality and reasonable price.

I decided to try again and buy toggle bar necklace. It must have arrived late because at 7AM EST, I found it on the porch, box soaking wet. Luckily, it hadn't soaked through to the necklace.

Unfortunately, I was disappointed because the necklace looked unlike the one shown in the advertisement. It was not at all suble in its 18k overlay. It appears brassy and clunky.

I loved the subtle and understated lines, but do not see this. For the price, I guess it's ok, but should be advertised as it is. Decided to return.

I was surprised that, given I had received a soaking wet delivered box, I now had to prepay to return, plus provide a new box.

Either way, the experience was not in keeping with my expectations not to mention, I believe this item went on sale almost immediately after I bought it.

Ahmed at the Covent Garden branch was very helpful and the team are the nicest there!

I was at your Monmouth store and purchased a necklace with the help of Isabella who kindly showed us all the options and helped us pick a unique pendant. I was very happy with the customer service and the quality of the necklace :)

I've bought classic chains and earrings. They're lovely BUT all the clasps are so tiny that I've given up wearing them most days. Very frustrating somewhat larger clasps would make a huge difference. Meanwhile my Missoni jewels lie unworn. I can't be the only one.

Excellent service
Friendly and knowledgeable staff
No pressure to buy
Good advice on sizing and care of jewellery
Lovely selection of pieces

Wonderful pieces!! My gold plated pieces haven't tarnished or even slightly changed colour and i've worn it everyday in the shower etc. for over 6 months!

I’m very happy with my pendant purchase — the quality and design are beautiful. However, I was really disappointed to find out that delivery to Portugal is not available. I had to ask a friend to order it to France first and then send it to me, which significantly increased the final cost for me. It honestly feels unfair that Portugal is excluded from delivery options.

Friendly helpful staff and lovely jewellery.

I love Missoma & have loads of their jewellery, but this time I am still waiting for my order 18 days later & customer service have not resolved this!

Easy from start to finish. Product is as expected. Beautiful!

Friendly staff. Gorgeous jewellry.
Good quality pieces.

Gift for my Granddaughter. She was very pleased.

A wonderful way to bring joy to both the giver and the recipient. Top-notch service. Unforgettable product quality. Well worth repeating.

It is a lovely necklace, beautifully made. It is admired every time I wear it.

The team go above and beyond to ensure you enjoy your pieces of jewellery.

I love this company and all the beautiful jewelry but the customer service is even better. My bracelet broke and without hesitation they sent me another one as it was still under warranty and the delivery was so fast, it arrived the next day. I highly rate Missoma 👌

I love my June birthstone necklace and wear it almost every day plus had a hiccup with my online ordering which I had to do twice but first order payment was refunded within 2 days so good experience with their customer service