Mis-sold Expert Reviews 

599
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 587 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful, polite, and professional staff for guiding them thoroughly through the claims process with clear explanations and reassuring advice. Consumers consistently find the initial setup exceptionally quick, simple, and entirely straightforward, making them feel very confident in the overall services provided. Some reviewers were not happy with the high frequency of phone calls and experienced ongoing difficulties when trying to stop unwanted communications. A few people additionally mentioned receiving numerous persistent calls from multiple numbers even when they were already being represented by different legal teams elsewhere.

What people talk about most

Staff

Customers had great appreciation for the staff, frequently highlighting their helpfulness, clear... See more

User experience

People report positive experiences with user experience, highlighting intuitive website navigation and forms... See more

Claim

Consumers find claim to be positive, highlighting smooth and straightforward initial processes with helpful... See more

Customer service

Reviewers mention positive feedback about customer service, noting that agents are exceptionally helpful,... See more

Service

Users describe positive interactions with service, highlighting a very simple and stress-free experience.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was a little sceptical when I first applied but once I had spoken with the lovely Hollie B I felt very reassured. She explained the process really well and gave me a realistic idea of how long the i... See more

Company replied

Rated 5 out of 5 stars

Sham A was very polite from the word get go !. I could tell that she has a professional touch to the job in how she handled my not so trusting response when we first spoke as the number came throug... See more

Company replied

Rated 5 out of 5 stars

I am at the start of the claim process with Mis-Sold Expert and today I received a Welcome call from Hollie. We had a very great conversation. Hollie was professional and very clear whilst also bein... See more

Company replied

Rated 5 out of 5 stars

Tony was very helpful, by going through all the procedure that Mis-Sold Experts would have to do before going ahead with my claim, which can take time, and can take us into 2027 before they can pr... See more

Company replied


Company details

  1. Small Claims Assistance Service

Written by the company

At Mis-sold Expert, we believe everyone deserves fair treatment. We’re a Claims Management Company dedicated to helping people understand and pursue claims when they’ve been misled or treated unfairly by businesses. Our approach is simple: no jargon, no confusion — just clear guidance every step of the way. We know the world of claims can feel overwhelming, so we focus on making the process easy to follow, giving you the knowledge and confidence to make informed decisions. Trust is at the heart of everything we do. We take the time to explain your options, answer your questions, and support you throughout your claim.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

599 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(599)

599 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and easy process

Quick and easy process, very intuitive forms.

10 August 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Karen, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Tony was very curtious and I thought he…

Tony was very curtious and I thought he explained process very well...

13 August 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Sham A

Sham. A. The young lady was very courteous and informative and helpful throughout the phone call

13 August 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Gerry, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Application made and had a very quick…

Application made and had a very quick response.
More than happy at present.
Thankyou.
Mike

13 August 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Mike, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

So far so good reply was instant found…

So far so good reply was instant found my passed miss sold straight away so waiting for out come but very simple fast reply all good cheers

3 August 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Kerry, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

I spoke to Tony ,who was very helpful…

I spoke to Tony ,who was very helpful and informative

12 August 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Androulla, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Tony was very professional and…

Tony was very professional and explained the process clearly. It’s early days with the claim but Tony explained that It could be over 6 months at least before any updates which is fine.

12 August 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi John, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Tony was very helpful

Tony was very helpful, he explained the process of the claim and answer all my questions, he was very polite and understanding.

12 August 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Belle and Annemarie, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Tony was very good and the service was…

Tony was very good and the service was good, thank you

11 August 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Venkatsubbiah, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Very Easy to complete

I wasn't too sure about this latest contact as Facebook is currently inundated with hundreds of these adverts nearly every 2nd advert which is overload.
Initial contact showed up as Spam, but after clarification from a personal phone call and assurance about clicking onto unknown links it all turned out quite painless

8 August 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Mr Lowrie, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 4 out of 5 stars

I have put a claim in for car miss sold…

I have put a claim in for car miss sold car finance online . Forms easy to fill in . Received an email confirming that they had received my information. Received a call from Sham A at mis sold expert who clearly explained the next steps

11 August 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Sue, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

The caller was clear and precise

The caller was clear and precise, and I fully understood what she asked for in order to move forward on my claim.

11 August 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Garth, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Very polite phone call from Sham A

Very polite phone call from Sham A, talking me through the process.

11 August 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Mrs H, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Sham was patient and reassuring in…

Sham was patient and reassuring in building trust during our call. She helped me believe that the call was not one of the many scam calls I receive and was patient until the relationship built enough to progress through the information needed. Many thanks to her.

11 August 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Karen, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

they will do the work for me

3 August 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Mary, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Peace of mind Trust the mis-sold Experts

I was very hesitant to ask for help, I was very pleased within a few minutes of completing the forms I received the answer and opened the account. As I watched all Mr Knowles TV programs and his human feelings in helping others, I felt confident that I made the right choice and I am sure all will be fine as my claim is now managed by experts. Thank you

4 August 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Inaam, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

I had great help from the person I…

I had great help from the person I spoke with this morning I like to say it was the great to get it sorted thank u again

8 August 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Aileen, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 4 out of 5 stars

So far so good 👍 been very helpful.

So far so good 👍 been very helpful.

8 August 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Kimberly, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

The communication and service has been…

The communication and service has been excellent for my claim

8 August 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Neil, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

My Granddaughter persuaded me to claim…

My Granddaughter persuaded me to claim and started the claim for me. As soon as this was done it all became very easy. A couple of emails asking for id etc and the process was completed. Would recommend everyone to do so with this company. They make it easy to claim

1 August 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Michael, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

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