Missmodaluxe Reviews 

Really good quality and fast delivery definitely will buy again

Terrible service - boots arrived damaged, returned same day over 2 weeks ago and had to chase them for refund - they deducted £7.98 from me for postage, why should I be out of pocket for faulty items!
**I have emailed as per your response but not had any reply** emailed again as per your response to my review and still no further forward
23rd September - they have finally refunded the postage charges

Shoes were cheap quality and to add insult to injury they charge again to return( it’s not well advertised that this is the case) so I lost £8 in total.
Avoid- the same shoes are loads cheaper on other sites as well.
To add the company responded to say they had charged £3:99 because the box was damaged, this is a blatant lie, the box was returned as it was delivered to me. If you are going to con people out of money at least stand on it.
I have emailed them a number of times requesting proof of the damage as I wish to raise a claim with the courier because the box was NOT damaged when I packaged it. Of course they have continued to ignore me.
Please do not use this company- cheap and poor customer service

was a bit sceptical about ordering after seeing some reviews, but can’t fault the service i’ve received. boots came quickly, just as advertised, maybe even nicer and sizing is perfect. would definitely order again.

Ordered my boots and paid 48 hour delivery!Got no tracking number and no order updates.I emailed this company around 8 times trying to find out were my order was but they didn’t know.I today received my order one week later.i would not advise ordering from this company as you can get many of the same items on other reliable sites and some even cheaper.My boots are loveley but were for an event that has passed now and the company themselves were very unhelpful and did not seem to care so order with caution.

Royal Mail have again confirmed they have not received the parcel I have already paid for from this company. They are awaiting the parcel from Miss Moda Luxe. Order was paid for and confirmed 6th June. I paid for 24hr delivery. Still waiting for a delivery or resolution on 23rd June. Miss Moda Luxe are now ignoring my emails. Appalling customer service.

I returned a pair of boots over 3 weeks ago and HAVE still kit received a REFUND I’ve emailed all return details and still no one will help. Terrible customer service avoid

Great customer service. Quick response when I needed an exchange on my order. Lovely staff. Very helpful. Great prices.

Absolutely fantastic customer service. Really responsive and friendly. I needed to return something as it didn’t quite fit and they were very reassuring and helpful. Would definitely recommend this company again.

Terrible customer service still haven't refunded me the correct amount emailed 3 times and they still haven't got it correct.
BEWARE IF U ARE RETURNING

Let me just say, who ever is running th customer service at Moda needs a gold star! My order was done online , easy as pie, order notification came in time, the. I realised the address was wrong the group was able to help re route to the correct location on the label in time. With that said I have a similar house number on the street and the parcel was received but this time my neighbour sent it back via royal Mail! In a panic!! I need these boots for a trip jan 20th. I jumped online spoke to the team again, very helpful and re ordered and said that I will see if I can get the original boots for the post. All in all! Hands down the best team, best customer service at a little crisis. I would order again from them in a heart beat. Xx C 444

Made an order for Christmas didn’t receive
Take your money and then don’t respond to emails
The phone number provided isn’t MissModaLuxe totally different company
No way of contacting the so called company at all, Scam, Scam , SCAM !!!!!!!
Don’t understand how anyone has given 5 stars

BE AWARE- sham they don’t honor return policy! Ordered pants XL, sent something more like child size XXX small!.
This is their response; ‘These pants are European style pants and they run 2 sizes smaller than your normal size. Please try them on. Thank you”
Well only problem is To small to try on - what a joke….

amazing fast delivery, customer service really helpful, product was lively x

I purchased some boots at the beginning of December for my daughters Christmas present, unfortunately the boots were too small. I emailed Moda Luxe as was outside of the 14 day refund policy, customer service was excellent, they replied to my email promptly and kindly let me return these boots outside of the 14 days. Highly recommend. Thank you

Placed order for some boots as a Christmas present. Came promptly and were good quality. Sadly they didn’t fit around my daughter’s calves. Absolutely no fault of the product in any way. I was outside of the 14 day return but I have been allowed to return them and was answered promptly. Thanks for great service

Amazing Quility boots,

I was looking for these for ages and couldnt find them anywhere my friend told me to try Miss Moda Luxe and im so glad i did. They are amazing and such good value they were atleast £10 cheaper than everywhere else I usually shop. The delivery service was amazing too. I paid for standard shipping and recieved them the next day. Will definitely be shopping here again. highly recommended

I accidentally ordered the wrong size, then ordered the correct size in boots and the sales team were really quick to sort the issue and refund me for the wrong ones. Five star customer service.

Shipped out really quickly and great quality boots! I selected the wrong shipping option (my fault completely!) and the team were so helpful in sending the item out straight away. Thank-you so much💕will definitely be purchasing again x

Purchased a pair of boots which i must say beautiful however size/colour not as descriped, ridiculously small and colour different shade from picture. I Returned them which i have tracking proof they have recieved back 17/10/24. NO REFUND ignoring my emails DO NOT BUY from this seller!!!