Missholly Reviews 

I purchased a black Diana dress for my nephew's wedding but they sent a white one, clearly, I can not wear this for a wedding!I tried to contact them multiple times no one got back to me I had no answer! Still waiting! I will never shop from this store again.

Customer service team not responding!
Ordered an item for an upcoming event and it was delivered quickly. However, the item is slightly too small so I’ve reached out to initiate an exchange. I’ve followed up twice and still have not received a response. I’m wary to post the time back until I receive confirmation that I will receive a replacement. After reading these reviews I wish I just ordered straight through the iconic. 0/5

If I could give zero stars I would. Zero customer service when you wish to do a return. I asked for them to cancel my order right after it was accidentally placed. They never replied and sent the dress. I've asked how they would like me to proceed with a return but I've been ghosted. I am fully aware I will not recieve a refund. Devastated. Definitely would not recommend.

I bought a dress from MISS HOLLY THE LABEL last month. After trying it on, deciding that the dress wasn't for me, I initiated a return request to obtain a refund. I posted the item back to them the next day through Australia Post Express Post (at my own expense). The tracking number shows that the item was received by the vendor two days afterwards.

Their Refunds & Returns policy states that all refunds are processed within 14 working days from receiving the item. After almost two weeks of not hearing anything, I contacted them to follow up. I have tried multiple communication channels (emails, phone call, and Facebook message) but receive zero response.

Their Refunds and Returns Policy Refunds & Returns policy states that customers have 30 days to return our order and they can provide an exchange, store credit, or refund, no questions asked. However, I found that the reality is so far from that statement. Yes, they did not ask any questions, but they also did not respond to any of my attempt to resolve the issue. The radio silence is deafening. As a customer, I have done everything right by their policy, so I am just asking for them to return the courtesy. They were responsive up to the point where they have to give me my money back.

I have sought a dispute from my Bank to reverse the transaction as well as lodging a formal complaint with NSW Fair Trading. I hope this business gets shut down as what they are doing is highly unethical. Please stay away from this shop.

Would give 0 stars if I could. I payed 152 for a dress and returned it a month ago.. after excuse after excuse I still haven’t received my refund(Technical difficulties, system failures etc.). Have had to dispute the transaction with my bank but PLEASE don’t buy anything from them!!!

Unfortunately this company is horrific with communication and upholding their refund promises. Nearly $800 being withheld, communication ceased after excuse after excuse (system is down, backlog of requests). Nearly 30 days after the dresses have been confirmed as returned !

Had so many bad experience with this shop. Ordered four dresses and returned them all as they were terrible sizing. But never got my refund, I send dozens of emails a day no response. They owe me over $500 and still waiting for a refund.

Very poor - supplied incorrect order and then sent collection agencies to collect money after dresses had been returned.

I recently bought a dress from this site and I was so thrilled when i recieved my parcel to find that the quality of the dress far exceeded my expectations.
i worn it to a industry awards night and had so many compliments!!!
I will now be a regular shopper on their site.
Well done Miss Holly thanks for making me look great !
Kez xx

Very bad experience! I ordered something which came really quickly but was horrible looking. I returned the item back and re-ordered another item. I never received an email confirmation, so I emailed them and they responded saying it was out of stock (after they took my money). I have sent over 6 emails and nobody has gotten back to me. They owe me 2 refunds of $300 in total. What a shame.

Spare yourself the heart ache!
Had the worst experience with miss Holly, after placing my order and paying for express delivery to the UK - the company sent me an email stating that they were preparing my order. Waited for the delivery in vain, and upon I inquiring I was told that the stock run out. Despite the time I had lost, they asked me to pay more if I wanted the Dresses 'custom' made. This was so confusing, I just asked for a refund and to my surprise they refunded only part and not all the money!

One of my brifesmaid has still not received her refund! Horrible experience!

I'm a big online shopper and love to find new brands. I'm so glad I found Miss Holly! I ordered a white jumpsuit which I'm in love with. I was very impressed with the fit and quality. I had a very delightful experience and will definitely be ordering again!

I am delighted with the looks and quality of the dress. The dress is made of a lot of material and is so sturdy and comfortable. I am very pleased with the communication from staff from Miss Holly the label company and if I need to dress again I will definitely contact them. You will not be sorry if you decide to order a dress from them. Praise! I am thrilled!

The best customer service I’ve experienced! I ordered 4 custom made Nicola dresses and one standard size in color number 1 (ivory).

Right from the initial email I sent, the level of communication and customer service was outstanding. Every email I sent was always responded to in a timely manner, always with kindness, professionalism and empathy.
Production time of my custom bridesmaid dresses was excellent! Only a slight issue with the dresses being a smidge loose around the hip area, so I’ll still need to get them taken in but apart from this, the quality of the dresses are amazing, even the inner lining feels so good! Nice and thick :) the color is exactly what I hoped for! I’m very happy overall with the product.
Can’t wait for my wedding to see my beautiful bridesmaids show off these stunning dresses!

Miss Holly, thank you for excellent customer service, and thank you for providing stunning dress styles at an AMAZING price!! Something other businesses cant compete with! All your dresses are beautiful. More online clothing businesses need to be more like you!

I’d highly recommend Miss Holly The Label for top quality, stunning dresses at an amazingly low price! A+ service :)

I loved my awards dress and felt so good in it.

Where do I even begin ! The dresses are just DIVINE - from the design to the materials used and the fittings. It’s all of amazing quality and attention to details. I wore one of their dresses - the Lana Lace dress recently for my best friend’s wedding - felt AMAZING in it and received SO many compliments !

What stood out for me with Miss Holly is the service they provided. The staff were incredibly helpful, understanding, patient, go above and beyond, empathic, caring and responsive. Eventhough they were not able to deliver a custom-made Tatiana dress for me in time for my best friend’s wedding, I felt supported throughout the whole process and knew that they had tried everything humanly possible to try and make it happen ! Of course it all ended well as I do have other Miss Holly dress to wear 😉 (Another reason why I LOVE Miss Holly, there are MANY of their dresses to ‘fall back on’ 😉)

So if you want to look like a million dollars without breaking the bank and know that you will be given EXCEPTIONAL service, Miss Holly is IT 😃

We ordered 8 dresses from Miss Holly for my twin sister’s wedding and everything was SO a perfect. Their team was so accommodating with our custom order and extremely helpful! The quality of the dresses was amazing. We received so many compliments and my twin sister was beyond happy. There was no way to not look flawless in the dresses and we killed it as bridesmaids thanks to miss holly! 🙌🏽👌🏽😍

Absolutely in love with Miss Holly the label 💕 I bought the Koi Playsuit in white for Christmas last year and just fell in love with the quality and how well fitted it was, I ended up buying the playsuit in black for a hens party just recently. This label is so easy to recommend to friends that the bride of the hens party bought the beautiful Stella playsuit, which she looked flawless in

Love every dress at Miss Holly, they always fit me perfectly! The styles are always so unique and fashionable 🙂