Missfiga Reviews 2,733

Surprise surprise just had an email from these scumbags they have changed ownership and don't have any access to returns if I believe this I would eat all I can see bet their granny took over the business still going to small claims co
I did receive an email from you yesterday at 13-25 why would I tell lies it was signed by Tina

Avoid this company like the plague.
Only ever ordered once, and that will be the last time.
Been waiting since MAY for my issue to be resolved, sent at least 8 emails as well as trying to contact them via Facebook and Twitter, have asked several times for a complaint to be raised and for their complaint policy - still waiting.
Their own terms and conditions advise items can be returned FREE OF CHARGE- yet they do not send return labels- this is not ‘free of charge’. This is at a cost to me first and then a refund…
Never received customer service like it!

Super experience when ordering. Item delivery was fast and was kept informed during the delivery process. Very grateful :)

Return items to them in April and still not had a refund. I would be very weary of buying anything from this company. Have contacted them several times and even received an email saying a refund would be processed!

Would give 0 if possible. Sent back items in May and still have not received my refund despite providing tracking details and them advising that the items have been received.
Terrible service especially when you have to pay for delivery and to send back your items. Would never order from this company again
The wording of Missfiga responses need some work!
Instead of apologising that someone has left a bad review Missfiga should apologise for their bad service
Despite providing the requested information on 8/7 I still have not received my refund. Their 'helpful' replies just seem to be for the benefit of Trustpilot.

Absolutely awful company!!
Ordered 4 dresses back in march I received them but only kept the 1, I returned the others via royal mail tracked and Missfiga have signed for my goods on the 30th of march after 15 emails back and forth going round and round in circles I still do not have my money back which is over £90 due to paying £6 to return them too. I will never buy from this company again and am now seeking help from my bank to help with a dispute! Same word answers from this company via email and facebook messenger sounds like it's just a robot giving automated replies. DO NOT ORDER FROM THEM

Great customer service 10/10 for my fast resolution and I returned my most recent order. I think the sizing is very accurate.

Love the clothes from Missfiga, very quick and efficient. Clothing arrived the next day and I cannon wait to purchase my next items. There is lots of items to chose from.

I would give it 0 stars if there was this option! I returned my item in may and was advised on the 15/05 that it had been received and refunded. I’m yet to receive the refund and have since not received any responses to my emails- disgusting service.

Poor poor customer service.. I've been waiting over a month for a refund, I've emailed numerous times, messaged their Facebook page yet nothing, paid over £11 postage to return items ensuring they got back to them safely yet still awaiting my refund...Even after missfiga commenting on this review I am yet to receive a refund
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Do not buy from this company! I ordered 2 dresses for my partner and only one was delivered. Written on the delivery note said that the other was out of stock and the money refunded! This was weeks ago and still no refund. I’ve sent numerous emails and messages and no one has the decency to reply. Absolute shocking company and I will be taking it further

This is the second time I've had to badger them for a refund. The first time was when I returned an item in October and didn't get my refund until December. This time, I posted my return on May and I still have not had a refund, despite several emails. I'll never order from them again and now I'm stuck with this gift card, so what choice do I have unless I am willing to lose the money?! I'll be seeking to write a complaint again.

I've now contacted customer service twice via Facebook and twice via email with no reply regarding an item which was returned on 18th July, signed for Royal Mail.
A case is open with PayPal.
The courtesy to respond would be appreciated.
I won't be ordering again.

DO NOT BUY ANYTHING OFF THIS WEBSITE, FRAUD!
Returned 3 dresses on 9th May £96 worth, they signed for them on the 11th and I still haven't received my refund! No number to ring, sent numerous emails and on Facebook messenger to which they now replied saying their messenger is down, MY BACKSIDE!

STILL NO REFUND!!!!!
I have been waiting for a refund since February 2022. I wrote a negative review on the 20 June as I felt people needed to know they are no less than fraudsters.
They replied, stating that they were looking into my claim. Have ever still no refund.
I have sent evidence of one of there employees signing for my return items.
Miss Figa customer service can you send me your phone number via email please so I can discuss my return parcel in person. This is your email to me admitting you have received my parcel

21 Apr at 11:47
3 attachments
Hi
Your return has been received and your refund processed. Please note it can take up to 10 working days for your bank account to be credited (please note that refunds are dictated by the payment provider and are outside our control).
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level. If you purchased items via a gift card, funds can only be refunded back onto a gift card.
Orders placed via pay later or installments with Klarna/Clearpay/Laybuy will automatically be adjusted on the relevant account in a few days, however please do login to your account with them to double check this.
If we received your return after our 14 days return window (this may not apply to your return) you will be issued with a returns voucher which is for store credit and is valid for 1 year (again, this may not apply to your return)
Many Thanks
Rebecca x

Look forward to hearing from you! 😡

Absolutely adore my new fabulous dress!
This is the first time I've ever bought an item from MissFiga and I would highly recommend them! The dress fits perfectly! I will definitely be a returning customer. Really fast service and a fantastic range of fashion - they seem to have something for everyone.

Terrible customer services, have sent back an item on June 1st even have proof it’s been delivered and signed for and still no refund.

I ordered two items from this online retailer and only one was sent which I immediately returned as it was terrible. Weeks later I am still waiting for a refund for both items. Their customer service is appalling, do not buy anything from them.

I left a 1 star (it would be 0 star if I was able to) for this company 3 days ago and had a reply to say ‘we will look into this immediately for you’ soon after.
Missfiga also contacted me via email the same day which I responded to and I still haven’t heard anything back.
Do not use this company, and do not believe that as they are responding to the negative feedback left, they are actually resolving the issues as they are not.

Lovely dresses at Missfiga. I’m 5ft9 and struggle to find items that suit me. I purchased a maxi dress and the fit was great for me. 100% worth buying at Missfiga the items are unique and you can get a lot of wear from the items.