Miss Diva logo
Visit website

Miss Diva Reviews 

100
•
TrustScore 2 out of 5

1.8

Shoe Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Do not buy from this company. Ordered a pair of shoes that were marked on receipt. Returned, and was advised that a refund would be issued. Nope. The telephone numbers on the website are not operable,... See more

Rated 1 out of 5 stars

Ordered via Debenhams hoping this would give me a little more security. They have dispatched an odd pair & are not engaging with any correspondence, when The website says you must contact us 1st to... See more

Rated 5 out of 5 stars

Ordered gold sandals on Tuesday. Delivered on Friday. Well packaged and exactly as pictured. Good communication and tracking!

Rated 1 out of 5 stars

Poor and unprofessional customer service in store (Stratford Westfield). The salesperson was on the phone most of the time and completely ignored me when I came into the store, however, greeted an... See more

Company details

  1. Shoe Store
  2. Clothing Store
  3. Fashion Accessories Store
  4. Handbags Shop

Written by the company

Miss Diva is a leading retailer of women's fashion, with seven stores across the UK. The brand caters to all women, inspiring them and allowing them to embrace the strong, unique diva within themselves. At Miss Diva, we’re all about you!

Contact info

1.8

Poor

TrustScore 2 out of 5

100 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.8

All reviews

(100)

8 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Fab shoes love them.

These shoes were a lovely colour, reasonably priced and go perfect with the outfit for my 50th Birthday. They are also very comfortable. Quick delivery. Really pleased thank you 😊.

11 October 2018
Unprompted review
Rated 5 out of 5 stars

Miss Diva is shoe heaven!

I love shoes and I love glitter, so Miss Diva is shoe heaven for me!
So disappointed that they closed their Dundee store but relieved to know that they have an online shop!
Absolutely delighted with the beautiful sandals I ordered and which came really quickly. Can't wait to wear them on my holiday in Crete in a couple of weeks.
Highly recommend Miss Diva if you love shoes that are just a wee bit different from the usual shoe shop.

21 September 2018
Unprompted review
Rated 4 out of 5 stars

The only reason i give it a four star…

The only reason i give it a four star is due to the fact the returns process was awkward. As when I printed the returns label to send the item back to the post office they said the label was not correct and did not accept the package. I had to phone customer service and they came and picked up the package from my home.

11 August 2018
Unprompted review
Rated 2 out of 5 stars

bad customer service

wouldn’t advice buying from this company as i ordered my sandles in yellow they arrived in black wasn’t told they would be sent in different colour once i emailed them they said oh yea we ran out of yellow no apologies in the first place still waiting 10 days later for courier to swap my
shoes as i haven’t heard anything from the website so i have given up by now shop the sandles are nice but customer is terrible do not order if you need the shoes for special event as they are very slow at replying

24 July 2018
Unprompted review
Rated 2 out of 5 stars

Paid extra for 'express' delivery and…

Paid extra for 'express' delivery and the order took 5 days to arrive. Contacted customer service with still no response ... as the item arrived late and I needed them for a wedding - I'll be returning them shortly. Hoping the return process is hassle free!

5 July 2018
Unprompted review
Miss Diva logo

Reply from Miss Diva

Hi Kat,

I apologise for the delay and inconvenience caused. I believe our customer service department have been in touch to resolve this matter.

Many Thanks,

Miss Diva

Rated 2 out of 5 stars

Im still waiting on someone to get back…

Im still waiting on someone to get back to me, so I can return my order!

3 July 2018
Unprompted review
Miss Diva logo

Reply from Miss Diva

Hi Henna,

I apologise for any delay as we have been very busy with our website launch. I can assure that you have been refunded and have emailed you your unique discount code. Please check your email so you don't miss out!

Many Thanks,

Miss Diva

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look