Miss Amara Reviews 

267
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, highlighting the luxurious feel, softness, and durability of the rugs, which often withstand high traffic. Many appreciate the wide range of beautiful styles and designs available. The customer service team is frequently commended for being wonderful, helpful, and providing exceptional assistance, ensuring a smooth experience with prompt and efficient delivery. However, some people were dissatisfied with product quality, noting issues like frayed edges, flimsy materials, or rugs appearing cheap and not holding up well over time. A few also experienced significant delivery delays and a lack of communication regarding their orders.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the quality, design, and how well items... See more

Quality

Customers consistently note positive experiences with quality, often praising the rugs for being beautiful,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick and efficient delivery... See more

Service

People report positive experiences with service, often describing it as exceptional, outstanding, and 5-star,... See more

Customer service

Users describe positive interactions with customer service, highlighting that the team is wonderful to deal... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Miss Amara team are just wonderful to deal with, customer service was second to none - thank you. I chose Miss Amara rug because my daughter in law has two & they are just stunningly gorgeous, and the... See more

Rated 5 out of 5 stars

I am styling a new home and found Miss Amara’s return policy invaluable. Having to return purchases that really didn’t meet the criteria meant I had to get Miss Amara’s permission to do so. Grac... See more

Company replied

Rated 5 out of 5 stars

I have bought a number of rugs (change of decor rather than the product diminishing) and I go back because of the range of styles, quality of their product, prompt delivery and personable customer se... See more

Company replied

Rated 5 out of 5 stars

We love Miss Amara rugs. We’ve purchased at least 5 rugs over the last few years and they have all been excellent quality and withstood high traffic and stains from kids and dogs. The price points are... See more

Company replied


Company details

  1. Carpet Manufacturer

Written by the company

At Miss Amara, we're changing the way you shop for rugs. We've included as part of the service a free, no-obligation styling service for all of you! The other thing we're doing is Risk-Free Shopping. Miss Amara exists to inspire, entertain and delight you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

267 reviews

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Asks customers to review

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Replied to 50% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(267)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dispatch and delivery was super quick

Dispatch and delivery was super quick, my kimi rug looks so good. Love the colour and it’s so soft. Wish I bought the underlay to make it stay put and make it even more softer underfoot, will be adding to cart shortly.

3 April 2026
Unprompted review
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Reply from Miss Amara

Appreciate your feedback, Taylor - thank you for sharing this with us. Tiffany (Miss Amara).

Rated 4 out of 5 stars

Fast delivery

Fast delivery, round rug was nice quality. The rug pad wasn't great - would be brilliant if it was able to be attached to the rug in some way so that the process of laying it under a bed is less fiddly.

31 March 2026
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Reply from Miss Amara

Thank you for your feedback, Alarna. Much appreciated. Tiffany (Miss Amara).

Rated 5 out of 5 stars

Rugs are always perfect

Rugs are always perfect, service is very quick and quality is always high.

2 April 2026
Unprompted review
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Reply from Miss Amara

Very kind feedback, thank you Nicole. Tiffany (Miss Amara).

Rated 5 out of 5 stars

Great quality, design and pricing

Great quality for very reasonable pricing. Love the design choices and the delivery was very prompt.

16 April 2026
Unprompted review
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Reply from Miss Amara

Such lovely feedback, thank you for sharing. Tiffany (Miss Amara).

Rated 1 out of 5 stars

I’m extremely disappointed with my…

I’m extremely disappointed with my experience dealing with this company.
Shipping was delayed from the beginning and did not align with the timeframes advertised on their website. Communication was poor throughout, but the situation escalated when one of the rugs I ordered was reportedly “lost in transit.”
I ordered two matching rugs for a business space, so receiving only one is not an acceptable outcome. I’ve already opened the other rug, and having mismatched pieces simply doesn’t work. Despite this, there has still been no clear or reasonable resolution offered.
At this point, I’m left without a complete order and no confidence that this will be resolved properly. It’s been a month and I still only have one rug. The lack of accountability and urgency from the company has been incredibly frustrating. They take up to 5 business days to reply to a single email.
For a purchase like this and the price you pay, you expect reliability and clear communication - neither of which have been delivered. I would not recommend ordering from this company, especially if you are relying on accurate delivery timeframes or need matching items.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, quick delivery and quality rug. Very happy with it

13 April 2026
Unprompted review
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Reply from Miss Amara

Thank you so much for sharing, Kiri. Tiffany (Miss Amara).

Rated 5 out of 5 stars

Quick delivery

Quick delivery
Good prices
Great quality

28 March 2026
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Reply from Miss Amara

So great you're satisfied with our product and services, Dot. Thank you for your kind words. Fern (Miss Amara)

Rated 5 out of 5 stars

I absolutely love my mat… it has made…

I absolutely love my mat… it has made such a difference in our apartment.
It was also a quick delivery, thanks

22 March 2026
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Reply from Miss Amara

Thank you for your lovely feedback, Janet. We look forward to serving you again soon. Fern (Miss Amara)

Rated 5 out of 5 stars

Seda Cream Ivory And Grey Traditional…

Seda Cream Ivory And Grey Traditional Floral Rug
I love my Miss Amara rug I was very pleased with the service and timely delivery and it arrived perfectly packaged and the rug is beautiful and the quality is great and the product matches the description on the website and it's soft and beautiful. I love it it's the second rug I've from bought from miss Amara I would not hesitate to buy another rug

17 March 2026
Unprompted review
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Reply from Miss Amara

Such wonderful and lovely feedback, Karen. Thank you for your kind words. Fern (Miss Amara)

Rated 5 out of 5 stars

Great service

Great service. Very responsive

20 March 2026
Unprompted review
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Reply from Miss Amara

Appreciate your lovely feedback, Lyn. We look forward to serving you again soon. Fern (Miss Amara)

Rated 5 out of 5 stars

The most stunning rug EVER

The most stunning rug EVER. We are totally obsessed and will not purchase rugs from anywhere else!

18 March 2026
Unprompted review
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Reply from Miss Amara

Thank you for kind words, Ariel. We are delighted to hear you are happy with the quality of our products. Fern (Miss Amara)

Rated 5 out of 5 stars

Highly recommended

Fast postage. Easy to swap if not quite right. Great rugs - I now have several from Miss Amara.

17 March 2026
Unprompted review
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Reply from Miss Amara

Thank you for your kind feedback, Dominique. So glad you love all of your rugs. Tiffany (Miss Amara)

Rated 5 out of 5 stars

This isn’t my first purchase from Miss…

This isn’t my first purchase from Miss Amara and I was pleasantly surprised that the quality and service is just as good as last time. Highly recommend!

2 February 2026
Unprompted review
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Reply from Miss Amara

Thank you for your kind feedback, Holly. Tiffany (Miss Amara)

Rated 4 out of 5 stars

Quick shipping

Quick shipping, beautiful quality rugs.a
4 stars as the requested help for choosing a rug went unanswered.

24 February 2026
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Reply from Miss Amara

Thank you for sharing your feedback with us, Naomi. One of our team members has reached out to you this afternoon. Tiffany (Miss Amara)

Rated 5 out of 5 stars

Great customer service and high quality rugs!

Ordered 3 carpets, only 2 came but got an instant reply on how to proceed forward. Great customer service, and the final carpet replacement turned out great.

12 March 2026
Unprompted review
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Reply from Miss Amara

Such positive feedback, thank you for sharing Stephanie. Tiffany (Miss Amara)

Rated 5 out of 5 stars

Great service

Prompt delivery
Updates re tracking
Queries responded to promptly
Looks great !

2 March 2026
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Reply from Miss Amara

Thank you so much, Leanne. Tiffany (Miss Amara)

Rated 5 out of 5 stars

Great quality

Great quality. Understanding with returning a size that was too small for space.

7 March 2026
Unprompted review
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Reply from Miss Amara

Thank you for your kind feedback, Julia. Tiffany (Miss Amara)

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I recently purchased the Luca Rug from Miss Amara and I couldn’t be happier with it! From the moment we unrolled it, the quality was obvious — beautifully soft underfoot, with a luxe feel that instantly elevated the whole room.

The colour and texture are even more stunning in person and it ties our space together perfectly without overpowering it. It adds warmth and dimension while still feeling modern and timeless.

Delivery was smooth and the rug flattened out quickly with minimal creasing. Overall, such an easy experience and a gorgeous addition to our home. Highly recommend if you’re looking for a statement piece that still feels practical and cosy!

25 February 2026
Unprompted review
Miss Amara logo

Reply from Miss Amara

Thank you so much for sharing, Hashie. So happy to hear you love Luca in your home. Tiffany (Miss Amara)

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