Misen Reviews 

17,454
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 227 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, noting their excellent performance, heat distribution, and long-lasting nature across various items like pans and knives. Many highlight the exceptional customer service, describing it as responsive, helpful, and proactive in resolving issues quickly, with an easy ordering process. However, some customers were dissatisfied with the non-stick properties of certain pans, finding they required frequent seasoning or that the coating chipped and peeled within months. A few people also mentioned customer support could be slow to respond, particularly for international inquiries, or unhelpful in addressing specific product concerns.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers praising the high quality and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the high quality of products and their... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as top-notch,... See more

Order

Consumers find the ordering process to be positive, with many praising the ease of purchase and clear website... See more

Response time

Customers consistently note positive experiences with response time, with many reviewers praising the quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Slowest shipping I have ever experienced for a product, even slower than the original expected delivery date (which was already slow). Product is great, but product creation and/or shipping is atroc... See more

Company replied

Rated 5 out of 5 stars

Misen's website was easy to navigate and description were comprehensive. I was provided with shipping updates. I purchased a carbon steel frypan. Not only does it perform well but I can can tell it w... See more

Rated 5 out of 5 stars

I ordered two nonstick Carbon steel pans and, when they came, one had a slight manufacturing defect. When I emailed the company about it, they responded right away and the next thing I knew, a replac... See more

Rated 5 out of 5 stars

I have bought countless misen gifts for myself, family and friends. The cooking tools are quite durable and especially love the fish spatula. It’s a favorite gift along with the cooking shears. I hav... See more


Company details

Written by the company

The right tool makes any job easier. That’s especially true in the kitchen. The problem is, people have to choose between cheap, low-quality kitchen tools and overpriced “premium” brands. Neither of these seemed like a good option, so we decided to make something better.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

17K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 56% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(17,454)

230 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service. I purchased a spoontula two years ago that started to crack and become unusable and they replaced it completely free of charge!

I also own other products and the Carbon Non-Stick pan, which have all been great!

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Great product and great product information

I had questions about a couple of their products which I wanted to compare. Their AI assistant gave me the very thorough information I needed to make the right decision. I love my new pan and the Misen products. I bought the new carbon non-stick pan and although I have only used a few times, I am very happy with it.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Misen goes the extra mile

I bought the skillet because it was recommended by Wirecutter. The company gave me so much information and good tips about the product and then followed up with hints and guidance. They were great.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Misen provides satisfaction

Misen's website was easy to navigate and description were comprehensive. I was provided with shipping updates. I purchased a carbon steel frypan. Not only does it perform well but I can can tell it will last forever! No more replacing chemically laden nonstick pans when coating scratches. I use an induction cooktop and I have yet to find a pan with better heat distribution. I use a thin coat of avacado oil and have no problem with anything sticking. I find it preferable to cast iron at a much lighter weight, less impact to cooktop, and easier cleanup.

27 October 2025
Unprompted review
Rated 1 out of 5 stars

The misen frying pans boast non toxic…

The misen frying pans boast non toxic and non stick.
We used them in our restaurant and the food stuck to the pans and also had a very low burning point.
Contacted misen and the didnt respond and have offered no support.

1 October 2025
Unprompted review
Rated 1 out of 5 stars

Bought nonstick pans via KS

Bought nonstick pans via KS. After a few uses pans are not non stick anymore. Company is actively censoring reviews on its site and after a response they would be in touch - they hve not. I would recommend checking some youtube reviews of these pans, very worrying they seem coated on frst arrival and even the rivets are coated (from NO COATING for the pan) super suss and very dodgy for a company to actively deceive customers by hiding reviews.

13 October 2025
Unprompted review
Rated 4 out of 5 stars

Lightweight Safe Nonstick Cookware

So far these pans have been living up to their nonstick promise and we love how lightweight they are. The larger pan does seem to heat faster in the center, but we’re still in the testing/learning phase. We wish the pans were a bit deeper to make it more difficult to flip ingredients over the rim onto the stove. But all in all a very good product at a reasonable price.

12 September 2025
Unprompted review
Rated 1 out of 5 stars

Ruined pans and poor-quality food, are they dangerous?

Ciao,
I took part in the fundraising campaign through Kickstarter.
I received my three pans two weeks ago.
I avoided using acidic foods as written in the instructions, and 01 october I made tomato sauce for the first time.
The taste was terrible, very bitter, and I had to throw away the food.
Now the pan looks like this. I’m worried because I ate a little of the food with that taste, and the pan seems ruined.
I sent an email to their custome center to know what happened and what I can do but after the First automatic reply they have disappeared.
I wrote to Consumer Union to ask support for a strong Action, if you have problem with they please send message to CU for a Class Action. Is not serious sell with out manage problem, Especially when there is a risk to human health. I don’t know what I swallowed.

1 October 2025
Unprompted review
Misen logo

Reply from Misen

Hey Massimiliano! Thank you for taking the time to share your feedback. It looks like we've gone back and forth via email quite a bit and addressed your concerns. No, the pans are not at all toxic. Acidic foods can cause the natural nitrided carbon steel layer to change color, which is totally harmless and not a sign of any product defects. You can keep cooking, and it might help to gently heat a thin layer of oil on the pan's surface after cleaning. Let it dry, and you're good to store until next time.

Rated 4 out of 5 stars

Slowest shipping I have ever…

Slowest shipping I have ever experienced for a product, even slower than the original expected delivery date (which was already slow). Product is great, but product creation and/or shipping is atrocious.
EDIT: Changed to 4 stars based on response from Misen. Appreciate the response! I know the pan was on "pre-sale" when I purchased - the expected ship date was pretty far into the future to account for that. That date was still missed, sadly. All that said, the pan is really incredible, so I have NO REGRETS!

19 August 2025
Unprompted review
Misen logo

Reply from Misen

Hey Frederick! Glad you're enjoying the Carbon Nonstick pans. We know it was a longer wait for customers to get their hands on this new pan. They're in stock now and no longer on pre-sale like when you purchased them, but nonetheless, we appreciate your feedback and will always do our best to provide the fastest lead times possible. :)

Rated 1 out of 5 stars

Poor customer service

Funded their newest product, the carbon steel pan on kickstarter.so far I have not received it. Every attempt to contact the company is met with an Auto generated response from an AI bot. Any human contact through email only includes the AI bought address so my responses go directly to that and I never hear from a human again. other products from Misen are just fine. I just want my pans.

14 August 2025
Unprompted review
Misen logo

Reply from Misen

Hey Scott! It looks like our team was able to chat with you yesterday and send out a replacement order. The original order seems to have been lost in transit - we're so sorry about that! Glad we were able to assist you. :)

Rated 5 out of 5 stars

This company consistently produces…

This company consistently produces high-quality products. I recently picked up a few of the Carbon Non-stick frying pans, and so far, these pans are just fantastic. I'm excited to see how they progress with use.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Another Great Product from Misen

Misen has great products at reasonable prices. I have purchased from them several times over the years, namely kitchen knives and saute pans.
Latest purchase was a 10" and 12" Nitride Carbon Steel Pans. I am amazed at how good these pans are. Cook great and truly non-stick, but I have only had these for a few weeks. Clean up is a breeze, better than my carbon steel and stainless pans. I am confident that these will live up to all my expectations. I have read nothing but great reviews about them.
Only negative is it took 2 months from order to when I received them. The response has been so great for this new product that it took them a while to fill the orders.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Many great experiences with Misen and their products

I have bought several frying pans and many knives from Misen over the years. I love everything I have purchased. Their products are very high quality. This is why I ordered their new Carbon Nonstick pans through the prelaunch even though I'd have to wait a few months to get them. It was well worth the wait. These are pans I will have for the rest of my life.

30 August 2025
Unprompted review

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