MirrorLot Reviews 5,715

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently delighted with the products, frequently highlighting the excellent quality and craftsmanship of items like tables and mirrors. Many appreciate that products are made to exact specifications, fitting perfectly in their intended spaces, and the ordering process is often described as easy and efficient. However, some customers experienced issues with delivery services, including missed deliveries or damaged packaging upon arrival. A few also noted concerns with the finish quality of their products or received items with minor chips or cracks, although in many cases, the company promptly resolved these issues through replacements.

What people talk about most

Product

Clients share positive opinions on product quality and craftsmanship. Many reviewers praise the beautiful,... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent craftsmanship, well-made... See more

Order

Reviewers mention positive feedback about their orders, frequently highlighting the ease and efficiency of... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the excellent packaging,... See more

Service

Consumers find service to be positive. Many reviewers praise the exceptional and helpful customer service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are completely in love with our new table! It was made exactly to our specs and fits perfectly in our small kitchen - we couldn’t have possibly bought this kind of quality and perfect fit from Targ... See more

Rated 5 out of 5 stars

I couldn’t be happier with my mirror, thank you! So glad I found your website. Was a little Leary at first ordering sight unseen but your reviews are stellar. The video’s of the production process and... See more

Rated 5 out of 5 stars

This experience was fantastic from start to finish. They were responsive to emails and specific questions. The custom table was able to be bumped up in production in order to accommodate us as well... See more

Rated 5 out of 5 stars

I was very apprehensive about ordering a focal piece for our bathroom update from an online company. I read the reviews. I asked several questions and was pleased to receive prompt email responses eac... See more


Company details

  1. Interior Designer
  2. Furniture Store

Information provided by various external sources

Buy the exact size you need for a framed mirror to brighten up your home or interior design project. All of MirrorLot mirrors are custom built and framed by a team with over 30 years of experience. These large custom framed mirrors can be used as bathroom mirrors, decorative mirrors, floor mirrors, full length dressing mirrors, entry mirrors, fireplace mirrors, modern & contemporary mirrors, or just as a huge leaning wall mirror.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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1-star

Replied to 40% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Another winner with my second purchase!

This was my second mirror purchase from MirrorLot and I'm glad I did! Exceptional product. The packing is above and beyond the industry standard. I was happy to be able to really customize the frame and size. If you are seeking a designer look in your home, check out MirrorLot. You won't be disappointed!

22 March 2024
Rated 2 out of 5 stars

The mirror was too thin and broke on…

The mirror was too thin and broke on installation. When I ordered, I assumed the mirror was able to withstand installation

12 April 2024
MirrorLot logo

Reply from MirrorLot

"Reply Template For Negative Reviews on TrustPilot Website

Hello Carolyn,

We apologize for the inconvenience. Our customer service team is reaching out to you today via email and phone call to learn more about the situation. Please know that we are committed to getting this matter resolved to your satisfaction.

You can also call (1-877-500-1236 MirrorLot) or email us at your convenience for further assistance and we will be glad to help. We look forward to hearing from you."

Rated 4 out of 5 stars

Bathroom Mirror Experience

We are pleased with the mirror we purchased. It fits in the space well and the color of the frame works well with the colors in our bathroom. The only negative is two of the miter joints are not as tight as the other two.

We had concerns about ordering a mirror from a Company that was not close to our home location. But working with MirrorLot was extremely easy. They worked with us on choosing frame samples and size and once we placed the order, it was delivered ahead of schedule without any problem

We would recommend MirrorLot.

2 April 2024
Rated 2 out of 5 stars

MirrorLots.com isn't even the company"…

MirrorLots.com isn't even the company" name, and that's where the problems start. I started the ordering process with the size of the mirror I wanted, which was 32" x 48" I didn't actually want a frame, but the site wouldn't have it, so i selected a frame. When It arrived, the frame was 32" x 48", but the mirror was 21" x 38". It was not clear that what they call the mirror size is actually the frame size. Following their logic, for the frame I selected, had I ordered a 12" x 12" mirror, I would have ended up with a mirror that could barely be seen.

8 April 2024
MirrorLot logo

Reply from MirrorLot

Hi Bob,

We apologize on the confusion. It is stated in our website that the size you need to plug is "size = mirror + frame". We do not make frameless mirrors. We didn't know you needed a non-framed mirror. Thank you.

Rated 2 out of 5 stars

I selected a 60 x 30 framed mirror for…

I selected a 60 x 30 framed mirror for my vanity, carefully considering the frame style's compatibility with my faucet. Aware that the space between the faucet and the mirror couldn't exceed 2 1/2 inches, I ordered multiple samples, but none arrived. After contacting Mirror Lot, they informed me that my order hadn't been received. Upon reordering, the samples still failed to materialize. When I spoke with a Mirror Lot representative, they provided the inch measurements for the options I was considering. I specifically needed to ascertain how far the mirror would extend from the wall towards my vanity, a figure not readily available on their website. However, upon arrival, the frame measured 3 1/4 inches instead of the 2 1/2 inches I required. Frustrated by the inability to place my order online due to the missing samples, I resorted to ordering over the phone. Although the mirror itself is beautiful, it didn't meet my expectations. My husband and I were forced to adapt by adjusting the positioning of our vanity lights and mounting the mirror higher than anticipated. I find the company's handling of sample orders and discrepancies in their posted dimensions disappointing.

3 April 2024
MirrorLot logo

Reply from MirrorLot

Hi Irma, we apologize for the inconvenience. Our customer service team is reaching out to you today via email and phone call to learn more about the situation. Please know that we are committed to getting this matter resolved to your satisfaction.

You can also call (1-877-500-1236 MirrorLot) or email us at your convenience for further assistance and we will be glad to help. We look forward to hearing from you."

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, very simple process. One of my mirrors was broken during delivery and was replaced within a week with any fuss.

3 April 2024
Rated 5 out of 5 stars

As you know one mirror came broken

As you know one mirror came broken. The customer service that we got when we notified you was the best I could have imagined. The process was so easy and our replacement came in perfect shape. The replacement came faster than the originals. Thank you for the amazing mirrors and the great. fast, and easy customer service.

21 March 2024

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