Mint Velvet Reviews 700

Very happy with customer service! Quick response and good communication!

I booked a personal styling appointment in the MV York store and attended yesterday.

On arrival Julie greeted me warmly and immediately offered me refreshments. She took me upstairs and explained how the appointment would work.

Filling my completion of an online form Julie had already selected a few items for me to try on. She then suggested we walk round the store( The York one is in a beautiful old building and is so light and airy with a grand staircase,it’s worth a visit just for a look).

Julie spent almost 1.5 hours with me and stressed that there was no rush and she wanted for me to fully enjoy the experience.

I bought a small capsule wardrobe- 5 items and am thrilled with my purchases. Without Julie’s help and advice I wouldn’t have tried in many of the items.

A great experience which I hope to repeat in the future.

Mint Velvet is a fantastic brand with superb customer service if there is ever an issue. I would recommend them without hesitation.
I had a return I sent via Evri and it was still not with MV a week later and looked stuck when tracked. Customer service were superb and refunded me immediately. Talia in customer care was so polite and helpful.

Love Mint Velvet Chiswick store.... the ladies at the store are truly amazing, always smiling , always helpful and with good advice and taste.

Special shout out to Talia, for her excellent customer service skills, very friendly and professional and quick to resolve an issue I had with regards to the re:loved vouchers, on more than one occasion, thank you. Still love Mint Velvet after years of buying their items, and loving the re:loved idea which means I can get money off when I trade in old for something new, excellent.

I made a mistake with the collection store on my order and Rebekka and Lillie were so helpful in sorting this out and getting my order re-directed. Excellent customer service. Thank you.

customer service incompetant or just lazy

I ordered a dress & zip was broken. Beth at customer service was amazing. Very friendly & efficient customer service. It’s a pleasure to feel valued by a large company & your problem quickly solved. Great communication & quick to respond. Thank you

Fantastic service from Katie and Leah in the Edinburgh store today. They were so helpful with a return and went above and beyond helping place an order for items which were out of stock in the shop. Great service thank you.

I has a couple of queries with my order and customer services (Talia) was quick to respond and could not have been more helpful! Extremely good service which now-a-days is hard to find!!

Why does ordering on line take so long?
It's the first time I have ordered online.....
Will not bother again!

Poor experience in Leeds.
I was hoping to buy the long sleeved black sequin jacket top with white bow. I could only find size medium in store so I tried that on, loved it, but a bit on the big side for me. I tried on another style top in small. This established that I needed small in the sequin jacket.
A member of staff (dark hair in bunch) helped and checked her tablet and said there was a small in store. She said I’ll go and get it from the store room. Great!
Except that as she turned to go to the store to fetch it another customer asked her if the shop would match the 15% off on items on-line. The assistant said she could give 10%. The customer said that’s not enough and she’d buy it on line. Astonishingly the assistant then said she’d go and talk to the someone else so all thought of fetching my item from the store forgotten, without a word to me stood like a lemon, she then took the lady to the tills and entered into conversation there with other staff.
Plain rude.
I left. Sale lost. Future custom lost. I spend money where I’m valued.
Surely you don’t abandon your first customer in favour of a second customer. Other staff around, no need for this.

Always love shopping with Mint Velvet because of their fantastic style but also for great customer service. Always getting very prompt replies and doing everything they can to resolve any query.

My personal shopping experience with Molly C at Aberdeen store was excellent. Molly was so helpful with ideas, I hope to see her again when I visit the store. Such a nice girl. I’m home and loving my purchases. Thank you again

Hi. I attended the Styling Event in Aberdeen. And I had a great time choosing what I wanted to buy after one of the staff modelling for us quite a few gorgeous clothes and shoes. I bought four items that I will be using for our holiday. Thank you so much for the staff that assisted me while I was trying some clothes. And for the girls from the till and took my order for me. Mint Velvet is one of my favourite shops. And I hope it’ll stay in ABERDEEN for a long time. Thank you and hope to see you again soon x.

I accidentally mixed up two return QR codes and sent Mint Velvet an Adanola return and vice versa. Mint Velvet have been amazing. They let me know about the error and returned the items to me. Adanola has been pretty useless. Despite supplying the order number, the Royal Mail tracking details and an exact description of the box and item I sent to them in error they haven't been able to help me at all. It's amazing how the customer service for one retailer, at similar price points, could be so different from another.

I visited MV in Wimborne and exceptionally busy . I cannot praise both ladies working and the customer care and help went above and beyond . Their eye for detail and help is five star .

Thankyou

Trudi

Special mention for Lucy in the Mint Velvet concession in Peter Jones SW3 this afternoon; even though we didn’t end up buying a Mint Velvet (coat) product, she was polite and helpful across all the floor - just like the proper retail assistants that John Lewis used to have!!

Had an amazing experience at Guildford with Lais. Highly recommend booking a personal shopping session there. Was a great experience and I now no longer have to think about what I’m wearing to the next meeting!

1. A top for 200€ and then a delivery in a plastic bag with holes?
2. To sent it back I need to pay 12€?
Thanks for nothing Mint Velvet