MintRx Pharmacy Reviews 

2,243
•
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

I applied was approved for six months. Paid for it. It’s been a month and still haven’t received the product. If they were having problems giving people what they want this should have been an option... See more

Rated 1 out of 5 stars

Was told would receive the prescription the next day. Recieved a shipping notice but they hadn't shipped anything just printed a label. Then didn't give a full refund.

Rated 5 out of 5 stars

Haley is awesome...she is a great pharmacist...works with you to make sure everything is right...answers all questions and concerns...would highly recommend mint rx to anyone...

Rated 5 out of 5 stars

I read some of the bad reviews and had some doubts but decided to go ahead and order LDN from them because the price is more reasonable than what I'm paying right now at my current provider. Ordered o... See more

Company details

  1. Pharmacy

Written by the company

Mint Pharmacy is your single source for Obagi RX products, and various prescription medications. Buy from a national, mail order pharmacy and save.


Contact info

3.0

Average

TrustScore 3 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.0

All reviews

(2,243)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Sooo…

Sooo…. I thought for sure I had made a huge mistake ordering from MintRx. But thankfully they fixed the issue and proved me wrong! I reached out and explained I hadn’t received my order yet. They responded immediately. They (Jen) also stayed in communication with me the entire time and I received my order! EXCELLENT CUSTOMER SERVICE!!! And great deals on great products too!!!

26 February 2024
Unprompted review
MintRx Pharmacy logo

Reply from MintRx Pharmacy

Thank you "Consumer" for your wonderful review of our service. We have passed your kind words on to our team. They are passionate about providing all of our customers with outstanding experiences and they will be delighted to know they hit the mark with you. We value your feedback and thank you for your time to leave this review for all to see.

Rated 1 out of 5 stars

After calling, they are still spamming me with texts.Tired if them spamming me with text…

Third time posting. After speaking to them last week; they are now spamming me from a different number.
Second time posting. I called the number last week that was provided. This horrible marketing department is texting me again today. I block them and they still text. I called again and of course, the woman didn't know what I was talking about.
Now I will be calling my phone service to permanently block these numbers.
Tired if them spamming me with text after I have repeatedly asked them to stop.

22 February 2024
Unprompted review
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Reply from MintRx Pharmacy

Hi Mary and we do apologize for how you feel, most of our customers love to hear about our sales and look forward to our refill reminders. If you would like to stop receiving messages from us please call us at 866-855-6468 and we will have you removed from our message service right away.

Rated 5 out of 5 stars

I got my product within a few days and…

I got my product within a few days and was surprised at how fast everything was! The product works Great.

21 January 2024
Unprompted review
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Reply from MintRx Pharmacy

Hi Jamshsaid and thank you for the wonderful 5 star review! We are thrilled that you tried our services and are happy. We look forward to hearing from you again and if there is anything else that you need please let us know.

Rated 5 out of 5 stars

Service has been great…

Service has been great and very easy to work with…my products arrived when they say it’s going to arrive and above all I am saving a ton of money. Definitely recommend.

2 January 2024
Unprompted review
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Reply from MintRx Pharmacy

Hi Gabe and Thank You for leaving us a 5 Star review! We will continue to support you and help you save money. We are happy to be a part of your healthcare journey.

Rated 5 out of 5 stars

MintRx is the B.E.S.T.

MintRx is the B.E.S.T.! I've been shopping with them since 2018 and they are just amazing! Customer service is top-notch. Their team puts their customers' needs first and always leaves me satisfied. I love buying their skin products but they have a whole catalog of authentic products for men and women. What else can I say but keep up the great work MintRx team!

6 December 2023
Unprompted review
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Reply from MintRx Pharmacy

Hi Daniella, your the B.E.S.T. for leaving us this 5 Star review! We are grateful for your comments and for sharing your experience with others. We are excited about being a part of your healthcare journey.

Rated 5 out of 5 stars

Reliable and Communicative

My orders from MintRX have been arriving right on time, and their communication has been spot on! It's such a relief to count on timely deliveries, and their communication throughout the process has been impressive. This consistency has solidified my trust in Mint. I'll definitely stick with them for my telehealth needs and happily recommend their reliable service to anyone looking for hassle-free healthcare solutions.

6 November 2023
Unprompted review
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Reply from MintRx Pharmacy

Hi Jonathan and thank you for your 5 Star review for us! We appreciate your kind and helpful comments and are looking forward to continuing to work with you in your healthcare journey. We value you and appreciate your taking the time to leave this review for us and our customers.

Rated 5 out of 5 stars

MintRx gets it right

I've been using MintRx services for a while. They had some issues communicating and delivering my prescriptions on time in the past. But things have really turned around. Now, my meds arrive quickly and they keep me in the loop about the whole process. The customer service is on point too. It's great to see the turnaround that MintRx took. I'm back to being a happy customer and would recommend MintRx to anyone needing reliable service.

18 November 2023
Unprompted review
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Reply from MintRx Pharmacy

Hi there Russell, thank you for your 5 star review and details. Yes you are right we did run into an issue with our phone system but that has been replaced and we are up and running 100% and have been for a while. We are super happy to hear how your experience was with our client care team and your delivery. Thank you so much for your time to leave this review for both us and our customers. We look forward to working with you in the future.

Rated 5 out of 5 stars

Amazing place to order prescription…

Amazing place to order prescription medications, for a low cost also they have great customer service! placed my first order last night and woke up this morning with my prescription approved and ready to be shipped !!

1 December 2023
Unprompted review
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Reply from MintRx Pharmacy

Hi Cameron, we truly appreciate your business and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. Thank you !

Rated 5 out of 5 stars

CUSTOMER SERVICE WOW !!

best customer service I ever experienced !!! super helpful super informative!!! helped me place my order without hesitation !! I would recommend mint to everyone based of the customer service alone !!! THANK YOU MINT RX !!!!

6 November 2023
Unprompted review
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Reply from MintRx Pharmacy

THANK YOU AFONSECA !!! We truly appreciate your 5 star review and thank you for letting everyone know how fabulous our team is. We look forward to working with you in the future.

Rated 5 out of 5 stars

Surprisingly Simple

Ordered Minoxidil and got a prescription after an online consultation. This was my first time using an online mail.order pharmacy. Theres also a recommended amount in the description. Very simple process and overall no complaints.

26 November 2023
Unprompted review
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Reply from MintRx Pharmacy

Hi Blake, thank you for your 5-star rating and for allowing us to be a part of your healthcare journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us!

Rated 5 out of 5 stars

First time customer

First time customer. Ordering was easy and the doctor consult was fast. Overall a great experience.

16 November 2023
Unprompted review
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Reply from MintRx Pharmacy

HI Danny, thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

Rated 5 out of 5 stars

MintRx could almost replace my doctor.

MintRx only took a few days to get my medication shipped to my house including the doctors visit. Was able to do it all on my cell phone. Great pricing too!

22 November 2023
Unprompted review
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Reply from MintRx Pharmacy

Hi Brett and thank you for the 5 star review ! We are thrilled that you had such a great experience with your purchase. This is exactly what we aim for and we look forward to assisting you again in the near future with anything that you need. Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Always a pleasant experience.

I have been using MintRX for about 3 years for various medications for myself, my daughter, and my husband. Their customer service is top-notch which is why I am loyal to them. They had technical issues a few months ago and I was concerned, but they kept in communication with what was going on and I received my order after a while. I have since then placed several orders and the turn-around time has been quick and efficient. I rarely have to call or email them, but when I do, they are very professional and responsive, which makes my day. I just joined their Semaglutide program and the rep was nice enough to walk me through the process and informed me of what to expect. I appreciate all that they do in a world where customer service no longer exists. Using them definitely beats dealing with rude receptionists at the doctor's office and that dreadful line in the pharmacy for sure.

24 November 2023
Unprompted review
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Reply from MintRx Pharmacy

Hello ShopAholic and thank you for the fabulous 5 star review. Most importantly thank you for your detailed experience with our team regarding your purchase and letting others know about your experience. We appreciate the time you took to leave this review !

Rated 5 out of 5 stars

A professional and genuine caring…

A professional and genuine caring pharmacy and telehealth service. Mint's customer service team is knowledgeable, helpful and have been a pleasure to work with. All of my orders have arrived in a timely fashion and have been exactly what I was expecting. My options for managing my health care journey have been very productive utilizing their trained team to answer my questions and their large variety of products. This is an "A" List service that is also very convenient and easy to use.

17 October 2023
Unprompted review
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Reply from MintRx Pharmacy

Hi Katie, thank you for the 5 Star Review ! We will continue striving to provide exceptional products and services. We appreciate your taking the time to leave this detailed review for us and our customers!

Rated 1 out of 5 stars

In conclusion…

Yet again… I obviously never received the so-called “email”. I also have not seen 1, other reviewer say that he/she received it. I receive emails from everyone else. Strange, huh? No credibility.

15 November 2023
Unprompted review
Rated 1 out of 5 stars

This company is dishonest!!!

This company is dishonest. They did not give their patients months before they pulled the HRT program. They gave me and many others a week and then billed me the same day they made the announcement. Do not trust them!

31 May 2023
Unprompted review
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Reply from MintRx Pharmacy

Hello Kristine and many apologies for your experience. We do apologize that this program had to be placed on pause and we are committed to our customers. If there is anything that we can do to assist you or if you feel that you charge was inaccurate, please do not hesitate to reach out to our team 866-855-6468.

Rated 1 out of 5 stars

I have made several attempts to contact…

I have made several attempts to contact the company to complete my purchase. However they decline to respond to my request.

1 November 2023
Unprompted review
MintRx Pharmacy logo

Reply from MintRx Pharmacy

Hello Sonja our Client Care team is readily available and can be reached by telephone at 866-855-6468 and we will be happy to help with whatever you need.

Rated 1 out of 5 stars

I ordered Thyroid stuff on 8/30 now…

I ordered Thyroid stuff on 8/30 now 9/20 and nothing. The ordered is in and there is no tracking number. I messaged them yesterday inquiring and haven't heard back.
I finally opened a case for a refund, we'll see. Regardless it shouldn't take a month to receive meds.

21 September 2023
Unprompted review
MintRx Pharmacy logo

Reply from MintRx Pharmacy

Hi Judy, we have reviewed your order and the timing and we see that there was an issue at your provider's office. If not being treated by our providers, our pharmacy requires a current prescription for medications from you provider. We are always happy to have our staff reach out to your provider to assist with this process. Please call our team at 866-855-6468 and we will be happy to help you get your medications quickly and conveniently ! Thank you for reaching out to us and letting us know the issue that you face.

Rated 1 out of 5 stars

They've gone bad

They used to serve me well. Then I got a shipment that was only half my order. When that happened, I had already ordered another batch of my medications to take advantage of their sale. It didn't come. I started emailing them and calling them. No one ever answers their telephone. I called during business hours. I sent them numerous emails and online messages through their website. I eventually received the second order, but it took over a month of hounding them to get a partial refund for the missing half order, and they shorted me by $7.50. I continue to try to get them to respond and correct that error.

UPDATE SEP 28: They have finally refunded the final $7.50. So, after three moths and 23 emails, in addition to voice messages (they never answered the phone), their error has finally been corrected (aside from my frustration, time, and going without meds). That is the kind of service you can expect. Try someone else.

Despite their reply below, I have never left great reviews for them elsewhere. Don't know who they're trying to kid with that.

2 August 2023
Unprompted review
MintRx Pharmacy logo

Reply from MintRx Pharmacy

Hello Matt and thank you for reaching out to us, we appreciate your business and all of your past great reviews you have left for us. We apologize for any inconvenience that you have experienced and absolutely want to put a smile on your face. Take advantage of our coming up October specials and we are sure that you will be happy with both your product and our services.

Rated 3 out of 5 stars

In Stock order never shipped

Placed order, a week later no info that meds had shipped even though said was In Stock. Made multiple calls trying to get ahold of someone and once I finally did was told they don’t ship out of Florida anymore and that it was just waiting to ship. Couldn’t give me any info other than that. Asked them to cancel order which they said they would, but will have to wait and see if they do. Will update once I get a resolution.

They did refund me as promised, adjusted my rating for them to reflect that they stand by their word.

25 July 2023
Unprompted review
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Reply from MintRx Pharmacy

Hi John thank you for both your comments and follow up remarks. We strive to take top notch care of our patients and their needs. In your case we see that you have ordered a specialized product and are working hard to get this product for you. If you need anything at all please do not hesitate to call us 866-855-6468.

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