Mint & Lily Reviews 

36,055
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 7,068 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently emphasize the stunning variety of thoughtful designs and the impressive quality of the pieces, which make wonderful presents for loved ones. Shoppers also note that the online store is exceptionally easy to browse, while customer care is frequently described as extremely helpful and quick to respond. However, some people mentioned issues with product durability, noting that certain items tarnished, lost their finish, or caused skin irritation. A few other people also felt that sizing inconsistencies, damaged deliveries, and unhelpful return policies created challenges when trying to get help.

What people talk about most

Product

Consumers find product to be positive, highlighting that the jewelry is beautiful, shiny, and of amazing... See more

Quality

Reviewers highlight positive aspects of quality, noting that the jewelry is beautiful and of good quality.... See more

Order

Users describe ambiguous interactions with order, reflecting a high level of disagreement regarding their... See more

Customer service

Clients share positive opinions on customer service, highlighting quick responses and helpful... See more

User experience

Customers had positive experiences with user experience, consistently praising the quick and easy shopping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found Mint and Lily on Facebook. Was hesitant about purchasing, but after seeing all the beautiful jewelry and their fair pricing I decided to purchase four bracelets! Two are photo bracelets for m... See more

Company replied

Rated 5 out of 5 stars

They have such thoughtful and unique gifts and jewelry. I have bought several necklaces from them including one I wear every single day that still looks amazing. Their customer support is also PHENOME... See more

Company replied

Rated 5 out of 5 stars

Shopping with Mint & Lily is such a wonderful experience. So attentive to customers and ALWAYS more than accommodating if you experience an issue. My new favorite place to shop!!! Just ordered my t... See more

Company replied

Rated 5 out of 5 stars

First and foremost, Mint and Lily is an American company based in the USA. Their order process is easy to follow. They offer many beautiful pieces of jewelry at affordable prices. The options for pa... See more

Company replied


Company details

  1. Jewelry Store

About Mint & Lily

Written by the company

Mintandlily
Mintandlily
Our story begins with a simple bracelet with a simple message: straighten your crown. It was a gift to a sister who was struggling through a difficult time in her life, and I wanted to help, but I was hundreds of miles away. Mintandlily
The "straighten your crown" message held a lot of meaning, for we had always joked that she was a queen, just like her mother. Mintandlily
While trying to figure out how to make a custom bracelet for my sister, I realized that just about any message could be customized if you're willing to wait a little while, and Mint & Lily was born. Mintandlily
Now, we design simple, elegant bracelets designed for daily use. The bracelets come with a touch of delicate polish and an uplifting message, mantra, or sentiment with the elegance that fits right in with your Sunday best or a night out on the town. The bracelets we make are intended to serve as a daily reminder that brings joy to the wearer while empowering their spirit. Mintandlily
Our mission is to remind women of the strength and confidence that we each carry within ourselves with beautiful, meaningful pieces of jewelry that we'd be proud to wear ourselves. Mintandlily
Mint & Lily is a jewelry brand born in the USA. All our pieces designed with love in San Francisco, California.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

36K reviews

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Replied to 99% of negative reviews

Typically takes over 1 month to reply

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4.5

All reviews

(36,055)

6,700 reviews in the last 12 months

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Rated 5 out of 5 stars

The customer service is excellent I…

The customer service is excellent I would communicate with customer service prior if you have specific questions about the details of the merchandise

10 August 2026
Mint & Lily logo

Reply from Mint & Lily

Really appreciate this — and great tip about reaching out to customer service first with questions. Glad the team came through for you!

Ada

Rated 1 out of 5 stars

I’m so disappointed with my experience…

I’m so disappointed with my experience with Mint & Lily. I had been staring at the cutest necklace for months and finally decided to order it. I actually ordered three because I planned to give them as gifts. When they arrived, all three looked dingy and nothing like I expected. I was so frustrated, especially since they were supposed to be gifts.

I also ordered the cutest pair of earrings and was so excited to wear them. Unfortunately, within seconds of putting them on, my ears started burning. I am highly sensitive to certain metals, and I had to take them out immediately.

I really wanted to love this jewelry, which makes the whole experience even more disappointing. Between the quality of the necklaces and the reaction I had to the earrings, I will not be ordering from Mint & Lily again.

8 August 2026
Unprompted review
Mint & Lily logo

Reply from Mint & Lily

Three necklaces that arrived looking dingy, and earrings that caused an immediate reaction — that's not the experience you should have had, and I'm sorry. Could you reach out to support@mintandlily.com? I want our CS lead to take a look at this and sort it out for you.

Ada

Rated 1 out of 5 stars

I have never had horrible luck with a…

I have never had horrible luck with a jewelry brand. They were advised as non tarnish and I have now followed through with 3 replacements for 3 separate orders. Every single piece chipped or tarnished. I was expecting an affordable everyday jewelry brand and was highly let down. Their customer service will attempt to make it right but the second you express failed advertisement they become unprofessional. Do not recommend this brand.

9 August 2026
Unprompted review
Mint & Lily logo

Reply from Mint & Lily

Three orders and multiple attempts to make it right, all with the same outcome — that's not OK, and I'm sorry. I want our CS lead to see this herself. Could you reach out to support@mintandlily.com? I'll make sure it gets in front of her.

Ada

Rated 5 out of 5 stars

The jewelry is so cute and dainty

The jewelry is so cute and dainty. I am not dissapointed in all the items i have purchased.

10 August 2026
Mint & Lily logo

Reply from Mint & Lily

Cute and dainty is exactly the vibe we're going for — really glad the pieces have been hitting the mark for you. Thanks for the review!

Ada

Rated 5 out of 5 stars

Personal, thoughtful and unique

They have such thoughtful and unique gifts and jewelry. I have bought several necklaces from them including one I wear every single day that still looks amazing. Their customer support is also PHENOMENAL and so helpful. I couldn’t recommend them enough. (Everyone and everything, but especially Gina in customer support)

9 August 2026
Unprompted review
Mint & Lily logo

Reply from Mint & Lily

A necklace you wear every day that still looks amazing — that's exactly what we hope for. And Gina will love hearing this :)

Ada

Rated 5 out of 5 stars

Beautiful pieces

Easy purchase and check out

9 August 2026
Mint & Lily logo

Reply from Mint & Lily

Thank you! Easy checkout is something we work hard on — glad it came through smoothly. Hope you enjoy the pieces!

Ada

Rated 5 out of 5 stars

Easy and good quality

Easy and good quality

9 August 2026
Mint & Lily logo

Reply from Mint & Lily

Simple and well-made — exactly what you want from jewelry. Thanks for the review, and enjoy the bracelet and ring!

Ada

Rated 5 out of 5 stars

I have bought from you in the past and…

I have bought from you in the past and loved your products.

Very easu to order from your site.

9 August 2026
Mint & Lily logo

Reply from Mint & Lily

Repeat customer and still loving the products — that means a lot. Glad the ordering stayed easy too. Thanks for coming back!

Ada

Rated 5 out of 5 stars

Easy access

Easy access, great description of items, ordering made simy

9 August 2026
Mint & Lily logo

Reply from Mint & Lily

Really appreciate this — glad the site made browsing and ordering straightforward. Hope you love what you picked out!

Ada

Rated 5 out of 5 stars

Fast and efficient shipping

Fast and efficient shipping. They actually get it to you quite quickly.
The actual jewelry is amazing

8 August 2026
Mint & Lily logo

Reply from Mint & Lily

Fast shipping and jewelry you love — that's the goal. Thanks for taking the time to share this!

Ada

Rated 5 out of 5 stars

Perfection

The white opal band ring is so pretty! Great quality craftsmanship. The sunrise necklace is perfection and matches with every outfit. Mint&Lily has exquisite jewelry!

28 July 2026
Unprompted review
Mint & Lily logo

Reply from Mint & Lily

So glad the opal band ring and sunrise necklace both hit the mark — sounds like great everyday pieces. Thank you for sharing this :)

Ada

Rated 3 out of 5 stars

So my fiance found mint and lily online…

So my fiance found mint and lily online just in time fir Christmas. That worked out great for me or so I thither. Right of the bat the 2 charms were gone from her bracelet and I wrote this off on my fiance. So when her neck and wrist turned green I unsubscribed and deleted my account. It was so disappointing to see how upset my fiancé was being she liked the jewelry so much. They're replacing the tarnished necklace and bracelet I guess she had gotten ahold of them. But do better mint ace lily. You should be giving gifting her a piece of jewelry for the disappointing jewelry I had already purchased.

31 July 2026
Unprompted review
Mint & Lily logo

Reply from Mint & Lily

A Christmas gift that turned her skin green and lost its charms — that's not how it should hold up, and I'm sorry she went through that. I'm glad she reached out and they're sorting it. If anything else comes up, support@mintandlily.com is the fastest way to get our CS lead involved directly.

Ada

Rated 5 out of 5 stars

The products look just as good online…

The products look just as good online as they do in person. There were no glitches when selecting an item and zooming in to get a better look. The prices are amazing. I’ve purchased gold bracelets for my nieces and I love them, I’m sure they will too.

8 August 2026
Mint & Lily logo

Reply from Mint & Lily

Love that the site made it easy to zoom in and see exactly what you're getting — hope the gold bracelets are a hit with your nieces!

Ada

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