MiniTool Software Ltd. Reviews 3,446

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, prompt responses, and extensive knowledge. Many people appreciate the efficiency and ease of their overall experience, often noting how quickly their issues were resolved and how user-friendly the products are. The products themselves are frequently described as excellent and effective, with many users finding them invaluable for various tasks. However, some customers reported difficulties with license transfers to new computers or after reinstallation, and a few mentioned that certain features, like color change menus, were clumsy or that specific functionalities were not clearly advertised.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the support team... See more

Product

People report positive experiences with product. Customers consistently praise the software as an excellent... See more

Response time

Clients share positive opinions on response times, frequently highlighting the speed and efficiency of... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers praise the software as intuitive,... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the support team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used MiniTool products for several years. They are a great value for the price. Perhaps more impressive is their service team. Problems crop up due to user error and not reading available ma... See more

Rated 5 out of 5 stars

They helped me solve a difficult problem caused by a windows update that wouldn't run. We had to go back and forth a few times. Usually I hate emails but the techs there actually read what I sent and... See more

Rated 5 out of 5 stars

The licence issue is somewhat difficult. On some of my computers, updating Windows is no problem, but on a few others, there are licence problems with Partition Wizard after an update. For me, the... See more

Rated 5 out of 5 stars

MiniTool Movie Maker is a great tool for design a very complete video clip for presentations. It has all you need to make a quick response for last hour request. It has a very quick learning curve. T... See more


Company details

  1. Software Company
  2. Computer Accessories Store
  3. Data Recovery Service

About MiniTool Software Ltd.

Written by the company

MiniTool® Software Ltd. is a committed software development firm, delivering top-notch programs, such as data recovery programs, disk/partition management programs, backup & restore programs, system optimization programs, video editing programs, PDF editing programs, and more. Trusted by millions of users worldwide, our innovative technology and expert team ensure your data's security, integrity, and creative potential.

Featured Products

MiniTool Partition Wizard
MiniTool Power Data Recovery
MiniTool ShadowMaker
MiniTool MovieMaker

MiniTool Guarantee

We are trusted by millions of users worldwide.

100% Virus-Free and Spyware-Free!

Money-Back Guarantee

24/7 Tech Support

Instant Delivery


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Free version is crap

Free version is crap. Fake promises are made, and there is misinformation even on their website, but you can never extend un-adjacent partitions with free version. I don't know about paid version, I didn't buy it because they tried to sell their crap through fake promises.

22 August 2025
Unprompted review
MiniTool Software Ltd. logo

Reply from MiniTool Software Ltd.

You might be using the demo version. The demo version only supports previewing changes and does not allow you to apply them. If you just need basic functions like resizing partitions, formatting, or wiping disks, you can try the Free version instead. Here is the download link to the Free version: https://cdn2.minitool.com/?p=pw&e=pw-free-offline
There are some limits in the Free version. For your reference: https://www.partitionwizard.com/comparison.html

Rated 4 out of 5 stars

Immediate answer

I don’t how the guys here are working, but they are lightning fast with the answers. Believe me, i came across tons on customer service throughout my life, but not all of those experiences were satisfying. There were services that would answer in couple of days. So, the instant answers are always appreciated. What about the product it’s solid considering low price that they ask.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent products & service!!

I've been using MiniTool's Partition Wizard, and ShadowMaker for just over three years without issues.
Their after sales service is excellent, providing prompt and efficient feedback and guidance where needed.

My most recent experience with their support was with Mia, who addressed my queries to my satisfaction.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

MiniTool's Partition Wizard registration issue

MiniTool's Partition Wizard recently failed with a registration issue error message. I first reported the issue at about noon on a Friday. Saturday morning's suggested fix didn't work. Sunday morning's fix worked just fine. Hats off to MiniTool and Jason for exceeding my expectations.

10 August 2025
Unprompted review
Rated 5 out of 5 stars

I bought MiniTool Partition Wizard

I bought MiniTool Partition Wizard. Unfortunately this app was not able to do the advanced thing I wanted it to do (resize an Ex4 partition on an external drive from within Windows) but I quickly got my money back without a hassle. Ace company with friendly people.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

The best ever PDF Editor

The best ever PDF Editor out there in the Market. My old laptop of 3 years crashed while and I needed a PDF Editor for my new laptop. Fortunately with the advise from the customer support at Minitool I was able to install my Minitool Pdf Editor on my new laptop using my license of the Ultimate Edition that I had on my old laptop.

9 August 2025
Unprompted review
Rated 5 out of 5 stars

We've used Minitool Partition Wizard…

We've used Minitool Partition Wizard for years now and have always been very happy with the product. Recently, we needed help on a billing issue with them and they were prompt and courteous and took care of the matter very quickly. Thank you!

6 August 2025
Unprompted review
Rated 5 out of 5 stars

The Service Response Is Excellent

I have used MiniTool products for several years. They are a great value for the price. Perhaps more impressive is their service team. Problems crop up due to user error and not reading available material carefully, transferring licenses to new computers, etc. The first response time is very impressive. The give-and-take follow-ons are also prompt, patient, knowledgeable, and get the issue solved. I rate this company and its people at five stars plus!

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Using it for at least 8 Years

Using it for at least 8 Years - never let me down - at all !!
Has a lot of features - working ab fab !!

had to contact service for a self inflicted license problem - worked like a charm.

Really earned 5 Stars - would have given 10 if possible

3 August 2025
Unprompted review
Rated 5 out of 5 stars

I've used MiniTool software for over 10…

I've used MiniTool software for over 10 years and love it. I recently had to update my processor/motherboard and needed to reinstall all of my software and couldn't find my MiniTool licence key. I emailed them, told them the problem, and they responded within 10 minutes, even though it was 2am in Vancouver (where they are I believe). As soon as my current backup software licence expires I'm going to switch to their "Shadow Maker" software too. Love these guys.

2 August 2025
Unprompted review

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