Minicabs.co.uk Reviews 

Pre booked and payed extra for meet and greet as my daughter and I were arriving late to LHR. Taxi driver did not show up on time and when calling the service number they kept saying “driver will come in 10 minutes” don’t take another taxi. This went on for 45 minutes (after agreed pick up time) before driver finally arrived. Not amused with service and being left at the airport in the middle of the night for so long.

First time using this service and unfortunately it was a really poor experience.

I pre-booked a taxi for 11pm from The O2 during the tube strikes, specifically to avoid getting stranded. I was told I’d receive driver and vehicle details once the car was on route, but I didn’t get any updates until after the scheduled pickup time — and only after I chased them myself (to which I received no response at the time).

I also wasn’t aware the booking would just be allocated to a Bolt driver at the time of dispatch. If I’d known that, I would’ve just booked directly through Bolt instead of pre-booking, as it didn't seem to guarantee a driver since they kept cancelling, adding to our wait time.

To make things worse, I confirmed the exact pickup point with customer service (they even sent a Google Maps pin) earlier in the day, but the driver didn’t go to that location. We had to walk back in the opposite direction to find them when they eventually arrived.

There was no response from the 24-hour customer service team during the wait, and we ended up standing there for over 30 minutes after the scheduled pickup time before a car eventually arrived.

Overall, really disappointing experience, especially given it was my first time using the service and I relied on it in a difficult situation.

excellent service
driver was so polite

Very reliable . Polite drivers and they are on time

As usual great service. On time and very kind driver

We were very pleased with service today
The driver was amazing he was very polite , kind and very professional .

Excellent driving thru peak traffic to Heathrow T2.
Very friendly and helpful.

They are very helpful, patience and lovely, always on time, am very grateful,

We have used minicab.co services before on several occasions and constantly received courteous and professional care. The driver today was very helpful and arrived well before the pickup time. Excellent service.

Reliable and courteous! Arrived for pickup 10 minutes adrift of requested time but had learned from past experience to book a little earlier to allow for traffic holdups so arrived at destination on time!

Helpful. Reliable. Trustworthy. Professional. Efficient.

Driver cancelled 5 minutes before arrival time. Trip was booked the previous day. Replacement driver arrived 21 minutes late. Missed my appointment.

Additional details - submitted 25.03.26 Booking no. 37097074
I booked the cab on the 12.03.26 online for 09:20 on 13.03.26 pickup time. On the 13th I rang the helpdesk nto check that the driver would be turning up on time. This was at 09:05 on the 13th. The controller confirmed that the driver would pick me up in 9 to 10 minutes. However, the controller then informed me at 09:15 that the driver has cancelled and that he would find me a replacement driver. The replacement arrived 21 minutes late at 09:41. Consequently I misses an important hospital appointment. Drivers should not be permitted to cancel bookings at short notice unless there is an emergency of some kind. This incident has caused be a great deal of distress and inconvenience and is totally unacceptable - having taken the trouble to book the day before travelling

The driver turned up 20 minutes late. He blamed traffic. He should have set out earlier!!

Great company easy booking online and great prices nice cars and friendly drivers

Excellent price and service

The driver No 323 was very courteous and kept me informed till he picked me up and was very polite.

Salim saeed
He is very kind and he treated my gran and me very well and he deverse a big promtion and very polite and funny and has so such a good heart. And he is amazing a good man.

Driver was on time and polite
best minicab service

Prompt and excellent service. Will definitely use again.

Not for the first has this company failed to pickup at St Pancras International. What is more they failed to give me a reason. So was it because they failed to register it or because the driver got a better offer from his Uber app?
On one occasion the driver was sitting outside my door (before the requested time) and then disappeared; Minicab.co.uk told me he wasn’t coming because he got a tyre puncture. Really? I think they need a firmer contract with their drivers.