MiniCabRide Reviews 3,536

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 530 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being reliable and efficient, with many highlighting the professionalism and friendliness of the staff. The booking process is frequently described as easy and well-managed, with clear communication and timely confirmations. People appreciate the punctuality of drivers, who often arrive early and ensure a smooth, comfortable, and safe journey, even assisting with luggage. The pricing is also noted as competitive and reasonable for the quality of service provided. However, some people were dissatisfied with drivers being significantly late, leading to missed flights and stressful situations. There were also instances where incorrect child car seats were provided, despite prior requests, and some found drivers to be rude or unprofessional.

What people talk about most

Service

Clients share positive opinions on service, consistently describing it as professional, reliable, and... See more

Staff

Users describe positive interactions with staff, consistently praising drivers for being professional,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising drivers for being... See more

Booking process

Consumers find the booking process to be positive, with many reviewers highlighting its ease and simplicity,... See more

Price

People report positive experiences with pricing, often finding it competitive and reasonable, especially for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Second time we get this service. We were very happy, better value for money than ordering last minute and you have peace of mind that someone will be there for you! And now I know we can trust the co... See more

Rated 5 out of 5 stars

Very professional, able to book our pick up from train station at Paddington to Gatwick Airport with ease. Driver on time and phoned to say where he was. Once located he took us to Gatwick and was ve... See more

Company replied

Rated 5 out of 5 stars

George was a lovely driver and arrived on time/early as arranged. Very comfortable luxury car and a smooth journey to Gatwick from central London. We made payment prior to pick up via a secure Whats... See more

Company replied

Rated 5 out of 5 stars

Thank you for amazing service. Ali was on time and exactly where we expected. He contacted us in advance of his arrival to confirm and kept in touch throughout the process. I'd highly recommend the... See more

Company replied


Company details

  1. Taxi Service
  2. Airport Shuttle Service
  3. Minibus Taxi Service
  4. Sightseeing Tour Agency
  5. Tour Operator
  6. Transportation Service

Written by the company

MiniCabRide is a unique ground transport solution in London and the United Kingdom for Airport-Seaport-Station and long-distance transfer. MiniCabRide customers can book by call, email, web, or app and travel in style. We have various vehicles in our fleet to cater to all types of journeys from a standard sedan to MPVs, executives, and Minibuses to transport passengers and luggage. MinicabRide has pledged for Emission 0 vehicles until 2025 to reduce carbon emissions. Benefits of booking with MinicabRide 1- Flight Monitoring Facility 2- Fix Price 3-Reliable and efficient 4-Affordable 5-Available on Call-Web-App 6-Covering Whole United Kingdom and all London airports and seaports.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The driver was nice and professional

The driver was nice and professional. He arrived on time, even though it was 5 a.m., and the car was clean and tidy. The child seat for my little one was perfect. Highly recommended!

14 May 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 4 out of 5 stars

Drivers were very friendly and…

Drivers were very friendly and efficient.
The female leaving messages was confusing and spoke too fast for us that are not used to British language.
They only answer phones at times, very hard to get on phone from US. Would not mind at all using same drivers but not same company. Though I must say every pick up was as scheduled and also flexible with a forewarning.

10 May 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Hi Marcel,

Thank you for your feedback. We’re glad you found our drivers friendly and the service punctual.

We’re sorry for the communication issues you experienced and will work on improving this for our international customers.

We appreciate your comments and hope to serve you better in the future.

Rated 5 out of 5 stars

Driver was there before we even arrived…

Driver was there before we even arrived , called me to confirm meeting point , very friendly service all round ..
this was for both our journeys different drivers both very professional

11 May 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Thank you for amazing service

Thank you for amazing service. Ali was on time and exactly where we expected. He contacted us in advance of his arrival to confirm and kept in touch throughout the process. I'd highly recommend them. They were great throughout the booking process, confirmation and pickup

11 May 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

We are very satisfied

We are very satisfied
Drivers very nice
Good experience

8 May 2026
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Very nice experience

The driver was very friendly and gave us some suggestions for our stay, what to visit etc. Service was very fine from the moment we made the booking. Easy site and communication. Great car.

6 May 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Excellent mini cab service for my…

Excellent mini cab service for my airport drop off. The driver was punctual, professional, and the journey was smooth and comfortable. Great communication throughout and I arrived at the airport on time without any stress. Highly recommend!

6 May 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

It's all eccellent

6 May 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

A great service with good communication

Great communication from the company, I had to change the pickup time a couple of times, and they were very accommodating. The driver arrived five minutes early and the journey went very smoothly. I’ll definitely use again!

6 May 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Excellent and reliable service - thank you!!

Our driver was unbelievably helpful and kind - he made a potentially stressful journey super smooth :)

We were heading to the airport with a lot of luggage, and he was very on-time and loaded our baggage super safely. The car smelled lovely and clean, and on the other side he even gave us two pound coins for the trolleys for the luggage! It made our day.

Not to mention the fact that the journey was significantly cheaper than with Uber.

3 May 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Amazing ride

I had an amazing ride. The driver is cool and easy going, he delivered the service I paid for. I honestly recommend.

5 May 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Our driver Ahmad was very helpful

Our driver Ahmad was punctual, courteous, professional and a very safe driver. We had a very pleasant journey and felt safe at all times.

3 May 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

First off booking was extremely easy

First off booking was extremely easy, from the start, staff were on hand to help, calling a few days before to confirm and on the morning to let us know what was happening. We messed up and went to the wrong station exit and both the staff member on the phone and the driver were so helpful and understanding, it took all of the stress out of the situation. The driver came to us and was absolutely delightful. He helped us with our bags and got us straight in. His driving was so safe and careful and he got us to our destination in no time. I can't recommend this service enough, I was extremely stressed about travelling through London at 4am with an autistic child and this company took every bit of stress away. Staff were professional and courteous throughout the entire process. I cannot recommend highly enough! Thank you!

2 May 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Driver was early!

Driver was early, friendly, just normal. Car lacked suspension if I’m being fussy but for the price of £97 to Stansted airport from tooting I couldn’t complain. I felt safe being a lady travelling at 1.45am all that way so would highly recommend them. Would use again without a doubt!

1 May 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Great and reliable service

My family and I have used this service before and we cannot fault them. The drivers are always polite, respectful and friendly. He arrived on time and just the service was amazing. The communication from the company was very thorough and they always answered your queries if you had any. I will definitely recommend them and will always be using them in the future.

1 May 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

safe driver

30 April 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Great communication and good driver

28 April 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

On time and reasonably priced

On time and reasonably priced

28 April 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Driver polite

Driver polite; helpful and punctual.
Car very confortable
Good experience.
Thank.

26 April 2026
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Other example of perfect TAXI service in London

I did receive confirmation call from MiniCabRide in 10-15 min after online booking and payment completion which was quite easy.
I'd like to give our driver Ahmed 6 starts if I could. He did arrive 8 min earlier and demonstrating good knowledge of the route and nice driving skills (there was a fog on the motorway) totally surprised me arriving 30-40 min earlier than any predictions and expectations. Driving from SW19 to Stansted Air port is a big challenge any time at any route.
Will recommend.
Thank you!
Kiril

25 April 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

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