Price was agreed when i prebooked and then with less than 24 hours to go, the price went up 20%. Got an email from their Operations Department. I cancelled and went to a more trustworthy company.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After some initial confusion on our part knowing where the pickup zones were at Stansted, we were picked up and whisked home in a spacious car. Having had our flight delayed I only booked minutes befo... See more
Company replied
The dispatcher was very helpful in connecting me with my driver as my flight arrive late. And the driver was quite polite and pleasant to speak with. He also helped carry luggage to apt door which was... See more
Company replied
Used today due to the train strike and were excellent. Driver was waiting when I left the house and was extremely professional throughout. Paid a bit more than some were advertising but competitors ha... See more
Company replied
Company details
Information provided by various external sources
We've been in the airport transfers, courier and chauffeur services business and are conveniently located in central London, right next to Kingsbury tube station. We cover a wide area of London, within the M25 area and its suburbs.
Contact info
Rear of 539 - 541 Kingsbury Road, NW9 9EG, London, United Kingdom
- 442072840000
- bookings@minicabforlondon.com
- minicabforlondon.com
4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Minicabforlondon.com
Hi Ramy,
We're very glad to hear you're pleased with our service and we are even more pleased with your inspiring feedback for our minicab driver.
Thank you so much for taking the time to leave such a kind review.
We hope to see you again soon!
Kind Regards,
Customer Care
On time and efficient
On time and efficient. I didn’t receive a text to let me know the driver was on the way though - this would have been 5 stars if that had happened
31 October 2022
Reply from Minicabforlondon.com
Hi Paul,
Minicabs.co.uk is known for its promptness, professional drivers and great value for money.
Thank you so much for taking the time to provide feedback.
In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
We Look forward to seeing you again soon.
Kind Regards,
Customer Care
Very bad
Hi
Not happy with your service,I got home 2h later then expected time.
Waiting to long in the aeroport,also lost my bag and your driver charged me £20 more then payed because I had to look for my bag.
I will make a claim to the company as I’m not happy with the service.
1 November 2022
Reply from Minicabforlondon.com
Hi Luliana,
We’re very sorry to hear that you had an unpleasant experience with us. We’ll use your valuable feedback to deliver an even better experience next time and we would love to make things right if you could give us another chance.
Again, thank you for taking the time to share your feedback.
Kind Regards,
Customer Care
Good experience.
Ahmed arrived on time and was very helpful with my luggage. Will use company again in the future,
28 October 2022
Reply from Minicabforlondon.com
Hi Wengbik,
Thank you for the wonderful review and for taking the time to share your feedback for our London Minicab service. We're thrilled to hear that you made online booking with minicabforlondon.com and enjoyed our Airport Transfer Service from Heathrow Airport to Perryvale. Our priority is customer service and we are ecstatic that we met that mark!
Looking forward to catering you in the future!
Kind Regards,
Customer Care
The driver was polite clean car and we…
The driver was polite clean car and we made the journey in time
The driver was 7 mins late but rang us to keep us informed
25 October 2022
Reply from Minicabforlondon.com
Hi Samina,
We’re happy that you had a great airport transfer service from Southall UB1-UB2 to London Luton Airport.
Our goal is 100% customer satisfaction and we strive to provide just that for all our customers. We pride ourselves in offering the best minicab service in London, with polite & courteous drivers with clean vehicles and competitive fares.
We look forward to you travelling with us again.
Kind Regards,
Customer Care
Very friendly and helpful.
Very much appreciated and comfortable with the driver. Thanks
25 October 2022
Reply from Minicabforlondon.com
Hi Roy,
Thanks for leaving such an excellent review.
We are happy to know that you've had a great experience with our Airport transfer service from Kingsbury Road to London Heathrow Airport.
All of our cab drivers in London are Professional, Courteous and Friendly.
We look forward to seeing you again to provide you with our minicabs service in NW9.
Kind Regards,
Customer Care
Reply from Minicabforlondon.com
Hi Mohamad,
We're very glad to hear you're pleased with our Airport transfer service from Church Lane NW9 to London Heathrow Airport.
Our company values put customer satisfaction as top priority and we are committed to our customers.
We really appreciate you being our customer and helping to share the word of our Minicab service in London
We hope to provide you a taxi service again in the near future.
Kind Regards,
Customer Care
Information before pick up was good and…
Information before pick up was good and the driver arrived on time.My only complaint is the online booking which booked my pickup as the time I booked it. Having advised you of the mistake I had to ring the controller to advise that I had not received the amended pickup and which he than sent me. However the receipt that I received after the job still showed the wrong date and time
22 October 2022
Reply from Minicabforlondon.com
Thank you for your review. We are glad you had a good journey with us and we are sorry you had an issue with the online booking. We have taken your feedback on board and we look forward to providing you with an even better service in your next booking!
Driver initiated contact
Driver initiated contact, was on time, greeted us at the terminal, courteous, and drove safely.
15 October 2022
Reply from Minicabforlondon.com
Hi Peter,
We are very happy to hear that you've had a great experience with our Airport transfers service from London Gatwick South Airport to Belmont HA3-HA7 and we are even more pleased with your inspiring feedback for our minicab driver.
All of our cab drivers in London are Professional, Courteous and Friendly.
Looking forward to seeing you again in the near future.
Kind Regards,
Customer Care
Driver was 1.5h late for picking up my…
Driver was 1.5h late for picking up my disabled wife at the Stansted airport. He said he didn't have her mobile phone number although this was provided to the manager. Very bad experience.
14 October 2022
Reply from Minicabforlondon.com
Hi Jan,
We’re very sorry to hear that you had an unpleasant experience with us. We’ll use your valuable feedback to deliver an even better experience next time and we would love to make things right if you could give us another chance.
Again, thank you for taking the time to share your feedback.
Kind Regards,
Customer Care
Be very wary of this company
Booked a taxi online with this company for 4/10/2022 online as online was the only option it seemed. When making the booking I thought I had ordered a taxi for 4/10/2022 but the date was set to 6/10/2022 but I do not recall putting a date on as I wanted a taxi then and now to get to a train station which I unfortunately missed. They charged more than an average black cab and now I am unable to get a refund for a taxi I am not going to use. I received a phone call today regarding the booking and was advised to go online once again to cancel a booking that could not be cancelled while giving reasonable notice. Why not say to the customer it was not possible in the first place? Having read other reviews it seems to me that this company operates in a very dishonest and fraudulent way and should be avoided at all costs. Look at genuine reviews before booking.
4 October 2022
Unprompted review
Reply from Minicabforlondon.com
Hi Brian,
We are sorry to hear that you had experienced this. We cannot find any booking or call recording matching the details of this incident.
Could you kindly provide us with more information such a booking reference number so we can look into this further?
Kind Regards
Customer Care
Reply from Minicabforlondon.com
Hi Zoltan,
Hearing that you had an awesome experience from Kilburn NW6 to London Luton Airport is the best thing we could hope for. Thanks for taking the time to share your thoughts and feedback with us and considering our user friendly website minicabforlondon.com to book for Airport transfers.
We really appreciate you being our customer and helping to share the word of our Minicab service in London.
Kind Regards,
Customer Care
Reply from Minicabforlondon.com
Hi Nalin,
Thanks for taking the time to share your thoughts and feedback with us and leaving us such a wonderful review.
We look forward to seeing you again.
Kind Regards,
Customer Care
Great service
23 September 2022
Reply from Minicabforlondon.com
Hi Likanette
We're very glad to hear you're pleased with our service.
Thank you so much for taking the time to leave such a kind review.
Kind Regards,
Customer Care
Good service
8 September 2022
Reply from Minicabforlondon.com
Hi Fateh,
We are very happy to hear that you're pleased with our service and you had a great experience with our Airport transfers service from Seven Sisters N15 to London Heathrow Airport.
Thanks for taking the time to share your thoughts and feedback with us.
We look forward to seeing you again.
Kind Regards,
Customer Care
Excellent service.
27 August 2022
Reply from Minicabforlondon.com
Hi Howard,
Thank you for the wonderful review and for taking the time to share your feedback for our London Minicab service. We're thrilled to hear that you made online booking with www.minicabforlondon.com and enjoyed our Airport Transfer Service from Totteridge & Whetstone to London Heathrow Airport. Our priority is customer service and we are ecstatic that we met that mark!
Looking forward to catering you in the future!
Kind Regards,
Customer Care
Took all the anxiety out of our trip to the airport!
A lovely, smooth and timely ride to Heathrow airport. The driver was so accommodating of our party (we were finishing our breakfast when he arrived and he waited for us really patiently for 5 minutes). Absolutely will use again.
18 August 2022
Reply from Minicabforlondon.com
Hi Katie,
We are happy to know that you had a great experience with our Airport transfer service from SE17 to London Heathrow Airport.
Our goal is 100% customer satisfaction and we strive to provide just that for all our customers. We pride ourselves in offering the best minicab service in London, with polite & courteous drivers with clean vehicles and competitive fares.
We look forward to you travelling with us again.
Kind Regards,
Customer Care
Very easy booking process and driver…
Very easy booking process and driver came early as well as we reached before time
14 August 2022
Reply from Minicabforlondon.com
Hi Arun,
We're very glad to hear you're pleased with our Airport transfer service from London Heathrow Airport to Church Lane NW9. We're thrilled to hear that our Driver arrived On time and you enjoyed your trip with minicabforlondon.com
We look forward to you travelling with us again.
Kind Regards,
Customer Care
Reply from Minicabforlondon.com
Hi Simon,
Hearing that you had an awesome experience from London Luton Airport to Potters Bar EN6 is the best thing we could hope for. Thanks for taking the time to share your thoughts and feedback with us.
Our company values put customer satisfaction as top priority and we are committed to our customers.
We hope to provide you a taxi service again in the near future.
Kind Regards,
Customer Care
Drove like a maniac going 50mph in 30ph…
Drove like a maniac going 50mph in 30ph zones. Had a cigarette before we got going. Had the satnav set to avoid motorways so we went a very odd route.
Terrible experience
11 August 2022
Reply from Minicabforlondon.com
Hi Neil,
We’re very sorry to hear that you had an unpleasant experience with us. We’ll use your valuable feedback to deliver an even better experience next time.
Again, thank you for taking the time to review our business!
Kind Regards,
Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.