Minga London Reviews 

Ordered on the 1st of December, contacted them via email on the 7th to see when the items would be shipped and I have been ignored. Been waiting for a support agent to join the useless AI chat since yesterday (9th). First time ordering from here and it will definitely be the last. 48h delivery would be great if they ACTUALLY sent the packages. I’ve been waiting 9 days now for these items to be shipped, I was hoping to have these for Christmas presents. Appalling customer service.

This company has virtually zero customer service. Horrendous. I purchased many items for my daughter for Christmas. Never again. No way to contact them or to get to a real person. With that said buy at your own risk. Fingers crossed I even get what I ordered. If I don’t I’ll be filing a chargeback with my card company:

UPDATE: my order got shipped after 10 days, but i still think customer service could use some improvement. the ai is extremely unreliable and it made my experience more frustrating
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i placed an order on november 30th, which hasn't been shipped yet.
i know black friday can be a busy period so i waited for 9 days, but i haven't got any updates yet.
i decided to contact support by email today, unfortunately the ai didn't help at all (it couldn't locate my order, although i provided all the informations needed) and it offered to transfer my ticked to a human. i'm still waiting for a response.

it's such a shame because i ordered from minga once in february and i was very satisfied with the quality of products and fast shipment.

I have been waiting 9 days for my order to be shipped - I have tried contacting customer service and sending a dm and have been completely ignored! Spent £125 for zero customer service and no support.
Order number 227573

Crazy prices for it not even being sustainable. Another thing , customer service is horrendous, haven’t been able to reach them at all. How can you charge £6 for 48hr delivery because apparently that’s the only shipping option they have , yet it’s been a week and they still haven’t even prepared my order. If I would’ve known I would’ve never ordered from this company and I won’t be shopping from then again.

Purchased from Minga several times and was satisfied with how fast orders are shipped and i'd tend to get my items within a couple days. However I placed an order on the 3rd of December and have recieved no update on my item being dispatched, I found this unusual and attempted to contact support but seemed to only recieve AI generated responses that were not helpful at all. If anyone from minga can help my order number is #228033 !!

edit: it finally shipped after 10 days although im still not satisfied with the customer support.

Placed order #111734 on December 1st and no status change since then. Tried contacting support but didnt help. How much longer do I wait for it to ship?

No response, order placed on December 1st, no confirmation of order shipment to date
What’s going on ?
Order nr 111964

Basically robbed me. Placed an order, I have proof of payment on my PayPal account. Have emailed and they are saying there's no history of that PayPal account paying even though I can see it on my account so that's a lie. I emailed back and forth and then they e stopped replying. I've told them the address I ordered to. Date and time of ordering. The email etc etc etc. but because I don't have the order confirmation number (which they needed to send me) they're not helping me. So they've taken £150 from me just before Christmas and I'll not be receiving what I've paid for. Don't use this company

This is my personal opinion based on my own experience; it is not malicious as it is factually true, and I DO have the receipts to prove it, so is without prejudice! This is in the public interest, so you have been warned!

As per MANY reviews here on Trustpilot and other sites, you purchase from this dubious company at your own risk!
They may bring their ethical, street fashion vibe to the fore at every occasion, but as soon as you have a problem, it's CRICKETS!

They somehow duplicated my order, sending it in two parcels with different order numbers and with slightly different values charged for each so that it wasn't immediately clear on my credit card statement and then when I received both parcels and tried to return one, their AWFUL AND USELESS AI Chatbot refused to allow me to process the return as the order contained thigh-hi socks that they consider to be a 'hygiene issue', even though the whole parcel is unopened and THEY duplicated the order and even if I did return it without the socks, it was STILL going to charge me the DPD return cost, even though this was THEIR MISTAKE!

So I tried to contact a human. I don't think they have any working, at all!

I used their app message box, sent several emails and tried the live chat message system to no avail; the live chat was open on my device for 11 HOURS, so before working hours and all the way through the whole day and at the same time, my husband was on his for the whole 8 hours that it is supposed to be active!! No response on either device!
After 3 days of this and no response, I contacted my CC company, and because my value is over £100, I started a Section 75 claim against them for the duplicated order. That is SURE to get their attention!

Fortunately, my order was over the £100 minimum, but many customers' orders will be less, giving them no protection and forcing them to have to return at their own expense and eat that cost, even items such as duplications, incorrect items or sizes, or faulty clothes, as per many examples here on Trustpilot. What are you going to do then? Sue them for £5.95 delivery cost? No, what you do is complain to your local Trading Standards office, post your terrible experience on your socials, Trustpilot and other review sites, tell all your friends and NEVER purchase from them again!

THEY ARE THE WORST EXAMPLE OF THE CURRENT CROP OF SCUMBAG COMPANIES OUT THERE, TAKING GROSS ADVANTAGE OF THEIR 'TRENDY' TAG THAT OFFER USELESS OR NO CUSTOMER SUPPORT, OFTEN WITHOUT A PHONE NUMBER TO CALL!!! AAAAARGGH!!!!
LET ME ASSURE YOU, MINGA, YOUR BUSINESS CAN'T SURVIVE BY SCREWING OVER YOUR CUSTOMERS.

Their CEO is: Luísa Vilaça. You can find her 3 personal emails on RocketReach. I did!

AVOID AS THEY TRULY ARE, MINGERS!!!!!

I ordered some shorts from them which arrived damaged and there has been 0 response from the company in terms of getting a replacement, all i’ve had are emails from Ai saying they’ll get back to me soon but it’s been a week and i’ve had no real response from them, my item is unwearable as there is a split in the back or the shorts and i feel like ive thrown £60 away since they haven’t communicated with me at all about sending a replacement

minga, if you read this my order number is 224253

update 11/12/25: company replied to me a week ago claiming once the tracking showed that i had posted the shorts back i would get sent a replacement, it’s now been a week and i no longer have the shorts or my money back and they’re not responding

I’ve always loved their clothes however recently I accidentally put the wrong size on my order. I was panicking because it’s obvi not cheap so I emailed customer service and they were soooo onnit and replied pretty much right away and it was all sorted really quick. Unfortunately I didn’t get the name of the rep I was talking to but they were a legend for sorting everything out so quick especially with it being a busy time of year. In the end best customer service I’ve dealt with! <33

I placed my order more than 5 days ago and it still hasn’t been shipped, even though I paid for express delivery, and I’m getting no help from customer service.

If I could give zero star’s I would. Unhelpful customer service and everyone needs to be aware that they state once the parcel is marked as delivered then they do nothing to help. My driver marked my parcel as delivered but nothing was delivered, I reached out to Minga customer service and it was frustrating. They took a number of days to respond and then state that the case is closed. Unprofessional and I will not buy here again and loose my money.

Spent £100 needed to send one thing back and the code didn’t work, they said I couldn’t have there address and sent it myself and that I needed to send via dpd. Still not received new code after numerous emails.

I had an issue with an order but we ended up resolving it, they were so nice about it and really apologize. the item as stated before is really good quality for the price, nothing compared to other shops and eseller. i’ve ordered cheaper stuff before but its not made like this. this is my 4th order!

No order confirmation and being ignored despite payment taken..no idea if item will arrive

So my dad had a problem which admittedly is his own mistake because by accident he wrote the wrong address that we don't live on anymore (the keyboard auto filled the old info when he clicked for the card details to be auto filled) and he caught up to that yesterday. I understand that Minga is closed during the weekend, but ever since 9 am I've been trying to get in contact with them to change the address on the order since it's not processed yet and a change of address is possible. I've been waiting for hours on the chatbot for someone to answer me, and I've sent out like four or so emails overall today in hopes that maybe they'll see the request (one of the emails even being sent to their wholesale email), but there's still no response. I understand that with Black Friday and such it can get busy, but I think that this is an urgent situation that needs resolving ASAP rather than waiting for hours.

I adore this brand. I've brought from it on 3 different occasions and I've never been disappointed. Their hoodies are heavy and good quality. The boots fit nicely as well and the bags look even better irl. Only thing to look out for it the jewellery, looks great but the chains are quite short.

Extremely disappointed with this company’s service and complete lack of accountability.

I received the wrong order - a mistake made by Minga - and instead of helping me fix their mistake, the company provided instructions that were impossible to follow. They told me to return the parcel via a DHL locker point — but the locker would not scan the barcode or accept the return code. I wasted time trying exactly what their staff told me to do, only to find it simply didn’t work.

When I contacted them again, I was told that DHL courier collection was “impossible due to Black Friday.” This was not true. I called DHL myself, and they arranged a home pickup immediately with no issues at all. So not only did the company send the wrong item, but they also gave me incorrect information and left me to sort out the problem on my own.

After all this, they have failed to respond to my messages asking for the correct order and compensation for the inconvenience their mistake caused. I can see that the wrong order has already been returned to Minga, but I am yet to receive ANY information about the order FOR WHICH I PAID FOR, and am yet to witness.

Extremely poor customer service, no responsibility taken, and a complete waste of my time. I strongly advise others to be cautious — if something goes wrong with your order, don’t expect this company to help you fix it.