Mineperfumelab Reviews 1,201

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 351 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the unique and high-quality products, especially the diverse range of captivating scents. Customers consistently highlight the excellent service, fast delivery, and the meticulous care taken in packaging, even for sample sets. Many appreciate the longevity and distinctiveness of the fragrances, noting that they often receive compliments. However, some people were dissatisfied with their orders, reporting issues such as receiving incorrect perfumes or finding bottles leaked or half-full upon arrival. There were also occasional concerns about delivery times being longer than expected and a few instances of unresponsiveness from customer service regarding order problems.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers praising the top-notch quality and... See more

Quality

Reviewers mention positive feedback about quality, with many praising the products as top-notch, outstanding,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast shipping times and... See more

Order

Consumers find order experiences to be ambiguous, with many reporting issues such as never receiving their... See more

Service

People report positive experiences with service, often describing it as fantastic, excellent, and brilliant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love the various scents that MINE Perfume Lab have created. I started with all 3 sample sets and from there, have chosen: Vesevo, Patchouli, OUD, Arche, & Shamrock. The quality of product is matched... See more

Company replied

Rated 5 out of 5 stars

I recently ordered a couple of the MinePerfumeLab Sample Sets. The whole process was super smooth. The webpage is extremely user friendly, communication was clear and concise throughout and I receiv... See more

Company replied

Rated 5 out of 5 stars

Fantastic smells, great marketing, excellent service. Please stay as you are. I already use 5 of your perfumes! My Guerlains, Ormondo Jaynes & Francis Kurkdjians stay in my closet since I have discove... See more

Company replied

Rated 5 out of 5 stars

Fast delivery, everything arrived perfectly, beautiful packagings even for tester boxes, i really like fragrances, especially because they are different from usual stuff you find in stores. Nice conta... See more

Company replied


Company details

  1. Perfume Store

Written by the company

Mine Perfume Lab nasce in Italia come un progetto autentico e sensoriale: fragranze intense, al 25%, pensate per evocare ricordi e identità. Ogni profumo è un racconto, rifinito a mano tra cera lacca e dettagli artigianali, per trasformare emozioni in esperienza.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 53% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I like the idea

I like the idea, you can order tester for a good price and chose the one you like. High quality perfume. Totally recommend it.

12 March 2026
Mineperfumelab logo

Reply from Mineperfumelab

🙏❤️🙏❤️

Rated 3 out of 5 stars

Vial was broken in shipping

Vial was broken in shipping

11 March 2026
Mineperfumelab logo

Reply from Mineperfumelab

Hello,

We’re very sorry to hear that the vial arrived broken.

Unfortunately, this can sometimes happen during shipping, but we definitely want to make this right for you.

Please contact us via email or our customer service so we can check your order and arrange a replacement as soon as possible.

We’ll be happy to assist you and resolve this quickly.

Kind regards,
Customer Service Team

Rated 5 out of 5 stars

purchase evaluation

Unique, long-lasting, carefully and beautifully packaged perfumes. Fast delivery even outside of Italy and good customer service. My husband and I each chose our own perfume (Oud and Deep Rose). We will definitely be ordering more.

11 March 2026
Mineperfumelab logo

Reply from Mineperfumelab

Hello,

Thank you so much for your wonderful feedback.

We’re delighted to hear that you appreciated the uniqueness, longevity, and packaging of our fragrances, as well as the delivery experience. It’s great to know that Oud and Deep Rose were your choices.

We look forward to your next order.

Warm regards,
Mine Perfume Lab Team

Rated 5 out of 5 stars

Love it!

My wife and I love some of your fragrances, especially the earthy nuance.

6 March 2026
Mineperfumelab logo

Reply from Mineperfumelab

🙏

Rated 1 out of 5 stars

Package was damaged

Package was damaged

9 March 2026
Mineperfumelab logo

Reply from Mineperfumelab

Hello,

We are very sorry to hear that your package arrived damaged.

This is not the experience we want for our customers, and it may unfortunately happen during transit with the courier.

Please contact us via email or our customer service so we can review the situation and arrange a solution for you as soon as possible, including a replacement if needed.

We’ll be happy to assist you and resolve this quickly.

Kind regards,
Customer Service Team

Rated 5 out of 5 stars

Good service

Good service, fast shipping, perfume smells fantastic, way to go!

10 March 2026
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Reply from Mineperfumelab

Grazie di cuore 💛

Rated 5 out of 5 stars

Awesome shipment experience

I must be honest, perfect packaging, fast shipment, absolutely no issues. The scents are not really my type, even the fresh scents are either sweet or spicy, not flowery/fruity fresh.

9 March 2026
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Reply from Mineperfumelab

Thank you so much 💛

Rated 5 out of 5 stars

I bought the woody sample pack

These are by far the most exquisite fragrances I've ever encountered! They are bold, layered, sophisticated, and intriguing. I will be buying my favorites from these samples, and I can't wait to try the others sample packs!

9 March 2026
Mineperfumelab logo

Reply from Mineperfumelab

Thank you so much 💛

Rated 4 out of 5 stars

I would have rated 5 stars as I love…

I would have rated 5 stars as I love the fragrances that I received, but 3 of the vials were more than half empty. Apparently they had leaked during shipping.

9 March 2026
Mineperfumelab logo

Reply from Mineperfumelab

Ciao Peter, sorry to hear that! Write us in private so we can solve the issue ;)

Rated 5 out of 5 stars

Nice experience

Very good experience, fast delivery and Customer support ensured.

9 March 2026
Mineperfumelab logo

Reply from Mineperfumelab

🙏🙏🙏🙏

Rated 5 out of 5 stars

My go-to perfume creators

I have been buying my perfumes from Mine for a while now, and every order is impecable, easy to order, quick and nice communication from their part, the perfumes themselves are amazing. The discovery sets are wonderful, they really give a lovely insight into brand's collection, that is unique, and full of choices for everyone. For me, my obsession is Alleria, with a newly discovered obsession Fresiorientale. Cannot get enough of them. What I find lacking in many niche parfumes, Mine delivers - the perfumes actually linger for hours on me, which is a dealbreaker for me. All in all a wonderful experience, I would totally recommend for every perfume lovers to dive into the Mine world.

The one thing to be mindful of is that the delivery seems to take much longer lately - I do not mind it, but if you are purchasing for a gift, keep in mind, it can take up to 14 days in my experience. If you are on a deadline, I suggest you contact the Mine team, for a quicker option of delivery.

30 December 2025
Unprompted review
Mineperfumelab logo

Reply from Mineperfumelab

Hello,

Thank you so much for your kind words and for taking the time to share your experience with us. We truly appreciate your support and it means a lot to our entire team to know that you enjoy our fragrances and discovery sets.

We are especially happy to hear that Alleria and Fresiorientale have become part of your personal favorites.

Thank you as well for mentioning the delivery times. We are constantly working to improve our shipping processes and provide the best possible service.

We’re very grateful to have customers like you as part of the Mine community.

Warm regards,
Mine Perfume Lab Team

Rated 4 out of 5 stars

Everything was smooth

Everything was smooth, from the purchase to the shipment and the mazing perfumes.
The onmy thing i would change for a better rating is the box, the container with brown carton board do not permit the perfumes to seat correctly and feel cheap

6 March 2026
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Reply from Mineperfumelab

Thanks for your feedback! 🙏

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