Beautiful curated box that I felt was just for me and exactly what was needed. Beautiful crystals, jewelry and items that helped me on my spiritual journey. Arrived quickly and can not wait to receive... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been getting the Mindful Souls subscription boxes for the past 2 months and they’re totally worth the cost. The items in each box would cost way more if you bought them individually, and ever... See more
Company replied
The csc was great on all my orders. I'm pretty much in love with EVERYTHING I've gotten except for my latest purchase the laboradite bangle bracelet which is too big it's fallen off my wrist -- prett... See more
Company replied
I look forward to receiving my box every month, it is a big uplifting peaceful experience. This monthly box, it is the one thing I have set aside for myself, my self-care. As a full-time mother, wif... See more
Company replied
Company details
About Mindful Souls
Written by the company
🌿 Mindfulness Made Simple 🌟
A monthly dose of tools and rituals tailored for modern life. ✨
🧘 About Us
Mindful Souls started in 2018 as a small team with a really big dream: to bring peace, mindfulness, and joy into the lives of others. 💜 And so, the Mindful Box was born—a subscription box filled with natural crystals, spiritual tools, beginner-friendly guidance, and more! 🔮🛂
💡 What We Stand For
“We believe mindfulness and spiritual growth belong to everyone—so we make it easy.”
Our Mindful Boxes, curated by our gem guru, Monal Gehlot, and a team of lithotherapists, have already touched the lives of 180,000+ subscribers across the USA, Europe, and Australia! 🌍
✨ What Sets Us Apart? 🌟
- 💎 100% natural crystals with certified authenticity.
- 🌍 Ethical sourcing and responsible practices.
- 📚 Experts in lithotherapy and spirituality.
- 🔧 Soul-nurturing items beyond subscription boxes.
- 🙏 Every purchase donates a meal to a child in need in India (320,000+ meals donated!).
📂 Categories
Contact info
Burgemeester de Bordesplein 9, 3135 HE, Vlaardingen, Netherlands
- 888-307-1295
- support@mindfulsouls.com
- mindfulsouls.com
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Long wait time to receive orders
I really think the Mindful Souls subscription boxes are a good value for the money and it brings me great joy to open one up and discover what's inside. Shipping could be better. I've been subscribing for over a year now and I have had shipping issues more often than not. It takes between 2-3 weeks from the date ordered to arrive and many times it gets stuck somewhere and I have to inquire where it's at to get the shipment moving again. Customer service always addresses the issue in a timely manner and 7-10 days later it arrives. I just wish it didn't happen as often as it does and require as much effort to get my box.
5 January 2026
Unprompted review
Reply from Mindful Souls
Thank you so much for sharing such detailed feedback with us. We’re truly happy to hear that our subscription boxes bring you joy and feel like a good value—that means a lot to us. At the same time, we’re genuinely sorry for the recurring shipping delays you’ve experienced. We understand how frustrating it can be when deliveries take longer than expected or require follow-ups to get moving. While we’re glad our support team has been able to assist promptly each time, we agree that this shouldn’t be happening as often. Your feedback is important and has been shared with our shipping team as we continue working to improve transit times and reliability. We truly appreciate your patience and your continued support over the past year.
Not quality items disappointed.
Received my first box. Well, nothing like the offer they showed. I was expecting the 12 bracelets and Oracle cards, instead I got a post card with a mantra, a rose quartz wand crystal, a poorly made bracelet and a cheap looking necklace. The box was much smaller than I expected too.
I have tried their automated system to return and cancel the subscription and it is hasn't been answered. I emailed requesting cancellation and return which apparently is being sent you someone higher up the chain. I looked at the FAQ's too and it says you can manage your subscriptions. Well, I certainly am unable to cancel it . I have gone through every button and taken screen shots each time so I cannot cancel it. I am getting cross now. I don't want the box I can spend that amount at my local crystal store and get a lot more.
I am really not feeling peaceful, mindful or anything else that should be making me feel positive.
Think carefully before going it. I love my crystals, and mantras and I thought this was going to be fantastic but it isn't. Great idea but not so much on the items within or communicating with them. If they take any more money I will be fuming.
It isn't easy to cancel. It has active by the side but if you press that it goes onto another screen. The "chat to us" leaves you hanging, the "bot" did "not" want to chat at all.
.
14 January 2026
Unprompted review
Reply from Mindful Souls
Thank you for sharing your honest feedback, Sharon— we’re truly sorry to hear that your first box did not meet your expectations and that the experience left you feeling frustrated rather than peaceful. This is never the feeling we want our community to have, especially when you were looking forward to receiving meaningful spiritual items.
We understand how disappointing it must have been when the contents did not match what you expected, and we sincerely apologize for any confusion regarding the offer presentation. We also recognize how concerning it can feel when managing or cancelling a subscription does not appear straightforward, and we truly appreciate you bringing this to our attention.
As per our recent conversation, your subscription details and support information have already been shared with you via email, including guidance on managing your subscription preferences. Kindly check your inbox for the full details, and please feel free to reply directly to that email if you would like any further assistance — we are here to help ensure everything is fully resolved for you.
Your feedback is incredibly valuable to us as we continue improving both our boxes and the support experience we provide. We truly appreciate the opportunity to make this right and bring back the sense of calm and positivity you were hoping for. 🤍
Not worth it
I ordered a box but later decided to cancel my subscription after my order was rejected multiple times due to lack of available stock or delivery limitations.
I received an email from Mindful Souls confirming that my cancellation was accepted. However, one month later I was charged again, and it appears that another box was sent.
I have been going back and forth via email with their team. Funny enough they said my details were not in the system at first. Despite receiving an automated email with the order confirmation containing all the relevant details. This was an internal error on their end, but they are insisting that I take responsibility and pay for the box. I was first offered a 30% discount, and after declining, a 50% discount.
I have made it clear that it is not my fault if they sent the box after confirming my cancellation, and I should not be forced to accept or pay for an item I did not order. I am still trying to resolve this and obtain a full refund.
The stress and time involved are not worth it, and I would not purchase from them again.
11 January 2026
Unprompted review
Reply from Mindful Souls
Thank you for sharing your experience, and we’re truly sorry for the frustration this situation has caused. We completely understand how concerning it must have felt to be charged after believing your subscription had already been cancelled, and we sincerely apologize for the confusion and inconvenience this has created.
After carefully reviewing your case, we can confirm that more detailed information regarding your subscription status and order timeline has been shared with you via email, including clarification on what occurred and how this has now been addressed. We’re glad to confirm that the matter has now been resolved, and we truly appreciate your patience while we worked through this together.
We understand how important clear communication and trust are, and your feedback helps us continue improving both our systems and the support we provide. Please kindly check your inbox for the full details, and if there is anything further you would like us to review or clarify, simply reply to the email — we are always here to help.
Thank you again for bringing this to our attention and giving us the opportunity to make things right. 🤍
I paused my subscription with them to…
I paused my subscription with them to keep my rewards years prior. They decided to unpause it and charge me. Then told me they couldn’t cancel. I can send it back but I would need to reach out once it arrives to get a return label once I get that, I can return it and they will refund me. I never unpaused my account so they took it upon themselves to unpause it for me.
10 January 2026
Unprompted review
Reply from Mindful Souls
Thank you for sharing your experience, and we truly understand how concerning it must have felt to see your subscription reactivated unexpectedly. We sincerely apologize for any confusion or frustration this situation may have caused.
We have carefully reviewed your case and shared clarification regarding your subscription status and next steps via email. Kindly check your inbox, as the message includes important details to help resolve this matter smoothly.
We truly appreciate your patience and understanding, and we kindly invite you to reply directly to the email so we can assist you further and ensure everything is fully resolved for you. 🤍
Pleasant and knowledgeable customer service
The person I chatted with was extremely helpful, knowledgeable and pleasant. They quickly resolved my issue and I couldn’t be happier with the interaction. Thank you!
15 December 2025
Unprompted review
Reply from Mindful Souls
Thank you so much for your wonderful feedback! 🌿✨ We’re delighted to hear that our team member was helpful, knowledgeable, and pleasant, and that your issue was resolved quickly. Your happiness truly means a lot to us. We appreciate you taking the time to share this—thank you!
Mindful Souls are very quick to respond…
Mindful Souls are very quick to respond to my questios and acted just s fast to answer my quieries. I would recommend them to ayone wanting to a subscriotion with them.
9 January 2026
Unprompted review
Reply from Mindful Souls
Thank you so much for your kind words! 🌿 We’re really happy to hear that our team was quick to respond and able to help with your questions promptly. Your recommendation truly means a lot to us, and we’re grateful to have you as part of the Mindful Souls community ✨
Fast to respond
Fast to respond, understanding issue properly and quickly resolved.
5 January 2026
Unprompted review
Reply from Mindful Souls
Thank you for sharing this! We’re so glad to hear that our team was quick to respond, understood the issue clearly, and resolved it promptly. Your feedback truly means a lot to us 🌿✨
imposter stones
was sent a pendant wrapped in copper. was made to look like an aurora stone but it was some kind of colored shrink wrap or something of that nature. it was covered poorly an had pock marks in it. after soaking it in solution the covering all peeled off. when I called them out on it they wrote back saying they never claimed it was an aurora stone, it was my assumption. then stopped answering questions. they are tricky and deceitful. I do not not need that kind of energy in my life.
25 December 2025
Unprompted review
Reply from Mindful Souls
Thank you for sharing your experience, and I’m truly sorry to hear about the disappointment caused by the pendant you received. We completely understand how frustrating this must feel, especially when the item did not meet your expectations or resonate with the positive energy you were hoping for.
We would genuinely like the opportunity to review this matter carefully and support you in the best possible way. Could you please reply with your order number or the email address used for the purchase? If possible, we would also appreciate a photo of the item received, as this helps us identify the exact product and check what may have happened.
Once we have these details, we will be happy to look into this for you and work towards a fair resolution. We appreciate you bringing this to our attention and look forward to assisting you further. 🤍
Mindful Souls is the best subscriptiont…
Mindful Souls is the best subscription box I have ever had The customer service is outstanding! If you need to suspend a month or two the very cordially help you with no questions asked!
18 December 2025
Unprompted review
Reply from Mindful Souls
Thank you so much for your kind words! 🌿✨ We’re truly grateful for your support and are so happy to hear that you’ve had such a positive experience with both our subscription box and customer service. It means a lot to us to know that our flexibility and support have made things easier for you. If you ever need anything, we’re always here to help 💛
had did the subscription box, free gift item issue
I had did the subscription box, and they sent me a free gift which was the essential oils. They were delivered leaking I didn’t think they would do anything about it because it was a free gift. I reached out to them and they were very fast on responding back. They came up with a solution I was happy about.
31 December 2025
Unprompted review
Reply from Mindful Souls
Thank you so much for sharing this with us! We’re really glad you reached out and that our team could respond quickly and offer a solution you were happy with. Even though it was a free gift, we still want everything you receive to arrive in good condition and feel special. If you ever need anything else, we’re always here to help 🌿
Please send refund link I have asked 6…
Please send refund link I have asked 6 times!!!!!!!
28 December 2025
Unprompted review
Reply from Mindful Souls
Thank you for reaching out, and I’m truly sorry for the frustration this situation has caused.
The requested link has already been shared with you, along with an email that addresses your request and provides the necessary details. Kindly check your inbox (and spam/junk folder just in case), as the message includes everything needed to proceed.
We are currently waiting for your reply so we can move forward and ensure this is resolved for you as quickly as possible. If you are unable to locate the email, please let us know, and we will be happy to resend it right away.
We appreciate your patience and look forward to assisting you further. 🤍
Great product
Great product. Seems to be a tad smaller than I've previously received but still beautiful over all
10 December 2025
Unprompted review
Beautiful crystals
Beautiful crystals, quick shipping. Great to work with if you like crystals.
1 December 2025
Unprompted review
Great
There was a hick up with my original order for my sister for Christmas but I can not praise them enough because there was a replacement sent right away and she absolutely loves her necklace. Thank you.
25 December 2025
Unprompted review
Reply from Mindful Souls
Thank you for sharing this with us 🌿 We’re truly glad the replacement reached your sister in time and that she loves her necklace. We appreciate your patience through the hiccup, and we’re grateful for the chance to make things right. If you ever need anything, we’re here for you ✨
Amazing items and quality with love
I had been looking around for a while at different sites for a company that offered good quality items for crystals, and jewelry and other accessories. When I saw your site on Facebook I knew you were in my top three of interest. After looking through your inventory and all the information available for use and education I knew you were the one. My first order was your Mindfulness Box - I was not disappointed!!! Everything I received was beautiful and well thought out. I appreciate the information provided to help me adjust my mind and meditation on positive experiences and habits- thank you so much and I cannot wait for my next box experience! I love your store so much and have made more purchases, also your staff member who helped me was very professional and led me to an item I need to have in the future. Again thank you all.
22 December 2025
Unprompted review
Reply from Mindful Souls
Thank you so much for sharing your experience 🌿 We’re truly grateful that you chose us after exploring other options, and it means a lot to hear that the Mindfulness Box brought you joy. We’re glad the guidance, quality, and support resonated with you, and we can’t wait to continue this journey with you. Your next box is already being prepared with the same care and intention ✨
You will be so pleased with the quality…
You will be so pleased with the quality of the crystals and if you have any issues the customer service is 10/10 I’ve never been been more impressed
1 December 2025
Unprompted review
Reply from Mindful Souls
Thank you so much for sharing this beautiful feedback ✨
We’re truly grateful you feel this way, and it means a lot to know both our crystals and our care made a positive impression. If you ever need anything, we’re right here with you. 💛
My daughter loved her mood ring
My daughter loved her mood ring. It was beautiful. She also loved her Witch craft starter kit.Great Christmas gifts.
25 December 2025
Unprompted review
Reply from Mindful Souls
Thank you so much for sharing this 💛
We’re delighted to hear that your daughter loved her mood ring and Witchcraft Starter Kit — what a wonderful Christmas gift to receive! It warms our hearts knowing these pieces brought joy and a little bit of magic to her day.
Wishing you both many more moments of wonder and positive energy ahead ✨
Great service
I was able to get my order sent to the correct address which is really important to me because it's my 10th box on my subscription. Shout out to Abheet for working magic.
24 December 2025
Unprompted review
Reply from Mindful Souls
Thank you so much for sharing this! We’re truly happy to hear that your order made it to the correct address—especially since this is your 10th box on the subscription. That milestone is meaningful, and we’re grateful to be part of your journey ✨
Reply from Mindful Souls
Thank you so much for your kind words ✨ We’re grateful you noticed the quality — it means a lot to us and inspires us to keep doing better.
The products are very good quality.
1 December 2025
Unprompted review
Reply from Mindful Souls
Thank you so much for your kind words 🌿
We’re really happy to hear that you loved the quality of our products. Your trust and support mean a lot to us, and we’re grateful to be part of your journey. ✨
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.