The support and education is great. There were a couple piece in the software that caused some difficulties like uploading photos but I was able to let Juan know and he fixed it right away for me
Company replied
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Review summary
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What people talk about most
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Ingrid Ortiz was instrumental in helping us navigate a new MB function. She was able to break it down into bite size, manageable sections. She was very knowledgable and was able to help us determine... See more
Company replied
I have started some training sessions on mindbody software with Pelayo. After a couple of weeks, I already feel more empowered to use the system and adjust it to my studio needs as we grow. The train... See more
Company replied
Overall a great experience from start to finish. Ricardo was incredibly helpful and patient throughout the entire process. We appreciated how attentive he was to every detail, never making us feel rus... See more
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Company details
Written by the company
Mindbody is the all-in-one business management platform built specifically for fitness studios, gyms, and wellness businesses. From scheduling and booking to payments and marketing, everything you need to run and grow your business lives in one place. No juggling multiple tools. No gaps in your workflow. Just a smarter, simpler way to manage your business every day. Whether you're running a single boutique studio or managing multiple locations, Mindbody scales with you. With a branded mobile app, AI-powered features, and a dedicated support team in your corner, you'll have everything you need. More than 40,000 fitness and wellness businesses trust us to handle the day-to-day—so they can focus on what they do best.
Our Capabilities
Written by the company
- Mindbody app
- Connect your business to 3M+ active users searching, booking, and buying right now. Surface deals and let clients new clients easily locate you. More visibility means more more revenue.
- Branded app
- Create a custom booking environment. Encourage clients to book, buy, and manage their accounts or memberships on the go. This convenient add-on gives you the benefits of a custom app without the hassles or cost of custom development.
- Scheduling
- Managing classes and appointments is simple with Mindbody's scheduling tools and Business app. Set up your calendar once and sync everywhere—your website, the Mindbody app, and every booking touchpoint. Fewer no-shows, fewer gaps, and a whole lot less back-and-forth.
- Payments
- Integrated payment processing built for your growth. Reduce costs, automate recurring revenue, and run your business more efficiently with everything in one place, even on the go with the Mindbody Business app.
- Smartdesk
- Never miss a client again. With SmartDesk you can drive sales, answer questions and embrace automation-first customer experience—all while your team is busy working with clients IRL.
- Business Reporting
- Make data-driven decisions, faster. Get metrics and analytics on everything from sales to clients to payroll to staffing—giving you the power to make real-time adjustments that drive growth.
Contact info
651 Tank Farm Rd., 93401, San Luis Obispo, United States
- mindbodyonline.com
More revenue. More clients. More growth.
4.3
Excellent
2K reviews
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Just changed my software
Just changed my software.
I just changed my software from another provider to Mindbody. I started off my experience with Zack (sales) and then moved on to Valeria, Wandrey and Diletta who set up the software. All the team have been superstars, quick, efficient and everything you would look for during this process. Would definately recommend to another buisness.
2 June 2026
Reply from Mindbody
We are so happy to hear about your smooth transition to our software! We appreciate you recognizing our team's efficient and helpful support. Thank you for your recommendation!
Reply from Mindbody
We are so glad our team member was helpful and clear. We appreciate your kind words.
Reply from Mindbody
We appreciate your feedback. We are always working to improve our services and your comments will help us do so. We will reach out to you directly to see if there is anything else we can assist with!
helpful and answered questions
29 May 2026
Reply from Mindbody
We're happy to hear we could help and answer your questions. We appreciate your kind words.
Great Onboarding Experience
The onboarding representative worked with me from March 20th to April 20th and then followed up with me 30 days later.
20 April 2026
Unprompted review
Reply from Mindbody
We're glad to hear about your onboarding experience and the follow-up. We appreciate your feedback.
Reply from Mindbody
We're glad to hear you had a positive experience with our Customer Success Manager. Your feedback is truly valued.
Nathalia was very helpful
Nathalia was very helpful. She could answer all my questions and concerns
1 June 2026
Reply from Mindbody
We're glad our Customer Success Manager could answer your questions and concerns. Thank you for your feedback.
The guy that trained me
The guy that trained me , his name was Jesus was brilliant so patient so helpful so clear
Im not at all a technical person so he's been very good at helping me to integrate the mind and body app
1 June 2026
Reply from Mindbody
We're so glad to hear our team member was brilliant in assisting you with integrating the app. We appreciate your positive feedback!
Training with Mindbody
I was confused at 1st but then with their help, patience and knowledge I was able to understand the system and learn it through their training sessions!
1 June 2026
Reply from Mindbody
We are so glad our team's patience and knowledge helped you understand the system through our training sessions!
Helpful, available, fun live people!
Chris, my initial contact was great getting me started and I really felt a connection with Felipe who taught me how to maneuver within the system I was going to need to be familiar with to use it. Very responsive and responsible!
29 May 2026
Reply from Mindbody
We're happy to hear you had such a positive experience with our team. We appreciate your kind words!
Thanks for all the help
Thanks for all the help. Wensley Mutete was amazing! Thank you for your help.
29 May 2026
Reply from Mindbody
We're glad we could help! Your kind words mean a lot to us. Thank you for your feedback.
Bianca was very helpful
Bianca was very helpful. The program itself needs better functionality though as there are so many segments that are impossible to make that are really necessary to fully realize the marketing that's needed.
26 May 2026
Reply from Mindbody
We're glad to hear our Customer Success Manager was helpful. We appreciate your feedback regarding program functionality and are always working to improve.
I really like the zoom calls for…
I really like the zoom calls for training to help me get around the software. Its been truly helpful.
20 May 2026
Reply from Mindbody
We're so glad our zoom training calls have been truly helpful for you! We appreciate your positive feedback.
Rhodah provided excellent service and…
Rhodah provided excellent service and answered all my questions clearly and patiently. It's great to have her onboarding support to help me learn the Mindbody system and be able to use it to its fullest extent.
29 May 2026
Unprompted review
Reply from Mindbody
We're so glad our team provided excellent service and helped you learn the system effectively. We appreciate your positive feedback!
Angela Sarabia A+ CSM
After being partnered with Angela Sarabia as our customer success manager, I have changed my opinion of Mindbody completely.
In the second half of 2025 one of our most prominent internal projects was shopping and committing to a new management software.
After a terrible on-boarding experience in 2024, 2 hour customer service calls which generally did not result in a resolution, and being constantly directed to information articles, 2026 has been an absolutely different experience.
Angela, takes the time to meet and walk me through any questions or concerns I have in real time. Anything she can not assist with immediately, she contacts the person who can help and gets back to me as soon as possible.
She has single highhandedly taken Mindbody from a company that I would never recommend and was actively looking to transition from, to one that I feel values and supports its customers.
-Nate
29 May 2026
Unprompted review
Reply from Mindbody
We are so happy to hear about your positive experience and appreciate you sharing your feedback. It is wonderful to know that your Senior Customer Success Manager could turn your experience around. We value your business and look forward to continuing to support you.
Bianca is very knowledgeable and…
Bianca is very knowledgeable and helpful. It's a lot to navigate and she makes it easier and we are grateful for that.
27 May 2026
Reply from Mindbody
We are grateful for your kind words! We are happy our Customer Success Manager made navigating the process easier for you.
Great on-boarding experience
Lyndah was very kind and helpful throughout my whole on-boarding process experience! We went through every detail in order to ensure a full understanding of how to navigate through mind body as a business owner. Thank you!
29 May 2026
Reply from Mindbody
We are so glad our team provided such a helpful and thorough onboarding experience, ensuring your full understanding. Thank you for your kind words!
Bianca thank you so much for helping…
Bianca thank you so much for helping meset everything up. Your instructions very clear and easy to follow. Great friendly personality.
22 May 2026
Unprompted review
Reply from Mindbody
We are so glad to hear that our Customer Success Manager provided clear, easy-to-follow instructions and a friendly experience.
The Mind body team was helpful and…
The Mind body team was helpful and explained the systems well.
26 May 2026
Reply from Mindbody
We're glad our team explained the systems well. Thank you for your feedback!
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