MIMII London Reviews 

Ordered a dress with 2-7 day postage and it never arrived. I emailed several times to be ignored. I phoned on Friday and spoke to Helen who said she would look into it. I phoned again on Tueday and spoke to Helen again and she said she would look into it. Today I got a refund email without any explanation of why I am not getting my dress. At least I am getting a refund now. I think this is very bad service and will never shop there again. I do not recommend this place, Don't hold your breath waiting for a delivery as you will never get it.

I placed an order that took over a month to arrive, once it arrived the items were completely different from what I ordered. I originally ordered a denim jumpsuit and I received a poor quality see-through cotton jumper, The leggings I ordered are also very low quality and look nothing like the picture. I emailed the contact that is on the website and no one got back to me , It has been over three weeks. I will never shot from this place again! Order No. MAM00005534

Please don't buy from these guys. Made an order over 2 weeks ago - no confirmation email, and all there email addresses bounce back. Really worried I've lost my money and won't be receiving the items. Should have read the other reviews first...

Ordered 2 items 3 weeks ago and haven't heard from them since.. they excusing themselves being short staffed and not keeping up with orders, email address to enquire not valid.. one big scam..and klarna doesn't want to acknowledge fact that this shop takes the biscuit. If someone promises 5 day delivery and not delivers in 3 weeks this business should be not even existing. Unhappy and want my money back.

Ordered from here, with 5 day shipping… it is more like over a month since my order and no conformation of any shipment, I feel like they have taken my money and ran. I haven’t heard back from the multiple emails I’ve send in regards to trying to find out where my parcel is. Please don’t buy fro here. Save your money 💵

bought some items in the sale, never sent the parcel. ignoring all correspondance. fraudulent behaviour

Absolutely love ordering from Mimii London! I alway have a good experience from the clothes to the customer service. I live in the US, and typically receive my order 2-3 days after I place it. As far as the clothes, I’m a huge fan of the quality and fit. I haven’t received a item yet that I’ve had to tailor, and being tall and slim this is a huge plus.

Bought a dress.. noticed a mark on it, but loved it and wanted to wear it to an event so didn't return. - also had it taken up a tiny bit and it looked absolutely beautiful on. Had it dry cleaned by Johnstons (reputable drycleaners) to remove the mark it came with and it literally melted. The drycleaners followed the label inside to a Tee. This all occured a couple of days before the event so has the added stress of having to find another dress. Posted the remains of the garment back to Mimii London (Postcode WV14 9EE) with a full explanation of what happened, a note from the drycleaners themselves, a note from the seamstress, proof of purchase etc, etc. On the 13th of December 2021. As of today, the 18th of February 2022, I've heard nothing from Mimii London, despite having reached out to them. I have retained my proof of postage also, if a representative would kindly get in contact.

I’m very impressed with the Team.
The item itself was such good quality for such a good price but unfortunately it was too small so I had to return it.
I had an issue with Royal Mail who ended up delivering my return back to me the first time, and then on the second attempt they sent it back to the wrong company

Neil at Mimii was extremely helpful and always followed up to assist where he could, with an issue that wasn’t the company’s fault. He kept in touch with me all the way. Greatly appreciated.

Just sad the skirt was out of stock so I couldn’t ever get it again.

I am impressed by the organization and good packaging from Mimii team.
I ordered a bodysuit and dress on
18.01.22 in the evening and today 20.01.22 I received the order.
I am very satisfied with the quality of the products and their design. The products are sewn very high quality and look very nice.
I definitely recommend to everyone and in the future I will definitely order other products offered by them!
Many thanks to the Mimii team!

Hi there,

I'd like to leave a positive review for the social and marketing manager at Mimii Kaitlyn.

I had a lot of trouble with the customer care team that wouldn't refund my order and had a lot of back and forth for over 3 months. Reading the reviews I'm not the first.

Kaitlyn stepped in and found my return and resolved the issue within a day.
Only she has replied and genuinely took time to respond and resolve the issue over Instagram, when I believe this should not be her main role and rather a customer service role.

As an e-commerce manager myself, I understand the importance of having good team members and customer service.

I was not willing to purchase anything again after the terrible service but she has changed my mind and I will keep in contact with her for future purchases, if I do decide to purchase.

Please communicate this good review to her manager.

Thanks Kaitlyn.

Sincerely,

Natalia Cuevas

I returned a parcel almost a month ago, and had no refund or acknowledgment.
When I made contact with the customer service team I provided proof of return (receipt) and tracking number, to which they have now said my parcel was not sent to them.
I asked to speak to a manager and this was not granted instead I was told that I need to provide another tracking number.
I can see based on these reviews this is not the first time a scenario like this has happened. I will not be buying from here again!

I returned an item over a month ago and despite promises I am still awaiting a refund , I forwarded proof of return when they suggested parcel hadn’t been sent . I would never order from them again,

Ordered a brown bodysuit. Good quality but expensive for what it is. Decided to return as I decided to go for another outfit and since been waiting a month for a refund. I have been in touch with customer service who said my parcel has been received but there was a delay as my return was missing their returns form. Since told they would refund me and still no notification of a refund or refund in my bank account.

Reply to the reply received
I never received any returns form in the parcel. Otherwise I would have included this with my return.
Also you say I should have received my refund. Which you processed at 6:45pm and replied to this review at 6:52pm. So no, I have not yet received a refund into my bank. But thanks for actually processing it. Like you said you were going to a week a go.
It took me countless emails, messages on Instagram and a bad review to get a refund for an item I paid to return.

Beautiful dress and outstanding customer service when I contacted them. Thank you so much

I bought my birthday dress from them and the amount of compliments I received from people while at dinner with my partner was actually insane! The dress I got fit me perfectly. It was absolutely gorgeous and the great quality was second to none. Can't wait to purchase another one soon.

Really really impressed! I have followed mimii London on Instagram for awhile and because of their amazing discounts I ordered a dress it’s gorgeous with lovely material! I have just went back and ordered another dress while the discount lasts!!!

I was abit wary about ordering at first as I hadn't heard of the company before, but so far I am pleasantly pleased with them, they are very responsive to emails. I ordered a Crochet outfit, it arrived within a week, I loved it, the outfit and material was amazing, just abit small, so I have returned it for a larger size. As I said, so far really pleased with this companies Customer Services, based on what I have experienced so far I would definitely recommend and purchase from again. Plus I received a discount with their Discount Code, their prices are not orderly expensive like some clothing companies. You do have to pay for any returns, but hey, I was ok with that. Hope this helps someone, I will do another review once I have received my exchange. The only reason for my rating of 3 stars is because I want to wait for my exchange before rating higher, looking forward to giving them a 5 star next time. 😃👍🏽

After placing my order on Tuesday and being guaranteed 2-3 day delivery, as I need my dress for Saturday for my birthday, it is now Thursday night and I have received no order confirmation or tracking details. Any emails or Instagram DM’s I send are not handled correctly or ignored and I’m getting no answer on what’s happening with my order or if it has even been shipped yet. Very disappointing.
I am updating this review on the 12th October as after getting in contact with the company they explained there was delays across the board as they had been dealing with a huge influx of customer reviews, although I felt I should have been updated in this at the time as 2-3 day delivery was still available on the site, they handled things excellently in the end and were very generous and empathetic. I understand that CS was under a lot of strain last week, but when speaking to them properly now they have been efficient and effective. I would have no queries in shopping here again, the delivery issue will hopefully be resolved.

I ordered the prince of Wales dress and the quality is absolutely amazing!! really thick, well stitched material. However, the attachable straps broke when I tried it on (the plastic ends snapped). Normally this would make me upset but when I contacted MIMII customer service, Neil apologized for the experience and not only offered to ship replacement ones, but even followed through on changing the material they use on the straps to metal so that they wouldn't break again!!

It's amazing to me that MIMII is willing to change the materials they're using on a product just because of my experience with the quality. Most brands would just listen to your complaint and never do anything about it. Neil responds within 24 hours and has kept me constantly updated on the status of the replacement straps.

TLDR; amazing quality products, some of the best customer service ever.