Warning, stay away from this place!
If I could rate this place with minus stars and really warn people about this business I would. Given the type of business this is, where a spa and massage would be a calm and stress-free experience we had quite the opposite.
We (my mom and I) got a 2 hour spa experience for 2 including massage, sauna and bath. My brother had booked it and when he asked to cancel the day before he did not get a confirmation from the owner that it was canceled but was instead asked for a new date to rebook, which he couldn't give her. So he instead gave us the slot, confirmed that to the owner who just didn't reply. So given the lack of confirmation, the booking was still valid. When we got there we were told to go into the massage room and undress and get on the tables, no blanket to cover ourselves and with the door out to the reception and entrence being opened and closed constantly we were kind of exposed.
The owner and assistant then began to go back and forth to our room saying that there was no booking. I then got up and got dressed as I was so uncomfortable with being exposed and was not ok, so I wanted to talk to them with clothes on....
Long story short, there was nothing relaxing about the way that conversation went when I tried to tell her that the conversation between her and my brother did not confirm any cancelation, therefor she wrongfully handled the situation. BUT that I am glad and thankful that she could accept the cancelation so that my brother could go another day. I was happy to leave and even if she wrongfully booked in someone else in our slot (that she hadn't canceled) she could go ahead and treat the other clients and we would leave.
But instead of leaving it at that, she continues to yell and tell me that me and my brother who booked was wrong.
For the owner to have that type of approach to a customer is beyond me, and it left us feeling so angry. As she then proceeded to yell and talk to us in such a disrespectful manner I asked her to come to her senses as a business owner and behave, as I stormed out of the business.
I am one who is tolerant to a lot of things, but this was a new level of unprofessionalism.